Backert Labs Rhumba 1.1 demo: Logistics

1234568

Comments

  • nooshinjohn
    nooshinjohn Posts: 24,981
    edited May 2016
    It did not exhibit this in my rig either. Was there any damage to the packaging?
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • Nightfall
    Nightfall Posts: 10,042
    Hissing and popping in one channel or both?
    afterburnt wrote: »
    They didn't speak a word of English, they were from South Carolina.

    Village Idiot of Club Polk
  • breal74
    breal74 Posts: 324
    Nightfall wrote: »
    Hissing and popping in one channel or both?

    Both channels.

    It did not exhibit this in my rig either. Was there any damage to the packaging?

    Everything looked good and there was no visible damage to the packaging.
  • breal74
    breal74 Posts: 324
    I switched from my ZenWave RCA's to a pair of Kimber Hero's and the problem still persists. Also, the amp and preamp are on separate 20 amp outlets.
  • BackertLabs
    BackertLabs Posts: 117
    We will need to speak with you to see if we can figure out the issue, and if not, we will need to look at the unit. Not likely to be the tubes. We will handle this offline and report back.
    The preamp specialists. http://BackertLabs.com
  • BackertLabs
    BackertLabs Posts: 117
    Maybe after being shipped 47 times in a row it has decided to protest??
    The preamp specialists. http://BackertLabs.com
  • breal74
    breal74 Posts: 324
    I just talked to Andy at Backert, on a Sunday at that, and he is getting ahold of Bob to help diagnose the problem.

    I have to say that Backert Labs is one heck of a company that bends over backwards for there customers!

    I will keep you posted.
  • tonyb
    tonyb Posts: 32,901
    They are indeed, work it out and let us know when things are back on track. Still want to hear more about the sound from you when everything is back up to snuff.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • nooshinjohn
    nooshinjohn Posts: 24,981
    I knew I should have used protection.... >:)
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • nooshinjohn
    nooshinjohn Posts: 24,981
    any updates here?
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • breal74
    breal74 Posts: 324
    The Rhumba is on its way back to Backert for a once over.
  • BackertLabs
    BackertLabs Posts: 117
    I'm sure it doesn't matter, but just out of curiousity was the trip from CA to WA via UPS or FedEx?
    The preamp specialists. http://BackertLabs.com
  • nooshinjohn
    nooshinjohn Posts: 24,981
    Fed ex
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • tonyb
    tonyb Posts: 32,901
    edited May 2016
    I'm sure it doesn't matter, but just out of curiousity was the trip from CA to WA via UPS or FedEx?

    Knowing John....it was by pack Mule.....Greyhound bus.....then handed off to a delivery service by the name of 2 kids and a big wheel. :D
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • erniejade
    erniejade Posts: 6,287
    I have had issues with all of them BUT I have had better luck in general with fedEx vs ups or usps
    Musical Fidelity Tri-Vista 300, Audioquest Thunderbird Zero Speaker Cable, Tyler Highland H2, Audioquest Thunderbird Interconnect, Innuos Zen MK3 W4S recovery, Revolution Audio Labs USB & Ethernet, Border Patrol SE-I, Audioquest Niagara 5000 & Thunder, Cullen Crossover II PC's.
  • nooshinjohn
    nooshinjohn Posts: 24,981
    edited May 2016
    I packed it very well guys
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • Nightfall
    Nightfall Posts: 10,042
    Everything I have bought/karma'd from John has been very well packaged.
    afterburnt wrote: »
    They didn't speak a word of English, they were from South Carolina.

    Village Idiot of Club Polk
  • breal74
    breal74 Posts: 324
    The Rhumba was packed very well so no fault to John, or Backert for that matter. That preamp has been shipped all over God's country and back and strange things can happen. I am glad that they are a stand up company that backs their products and I have future interest in having them modify my McCormack.

    Can't wait to get it back!
  • tonyb
    tonyb Posts: 32,901
    erniejade wrote: »
    I have had issues with all of them BUT I have had better luck in general with fedEx vs ups or usps

    You had issues with pack Mules and 2 Kids and a big wheel ? Good to know you had better luck, in general, with FedEx. LMAO !!

    Just bustin' John's chops a bit, I'm sure he packed it like it was his own private parts inside the box. :)
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • nooshinjohn
    nooshinjohn Posts: 24,981
    tonyb wrote: »
    erniejade wrote: »
    I have had issues with all of them BUT I have had better luck in general with fedEx vs ups or usps

    You had issues with pack Mules and 2 Kids and a big wheel ? Good to know you had better luck, in general, with FedEx. LMAO !!

    Just bustin' John's chops a bit, I'm sure he packed it like it was his own private parts inside the box. :)
    My wife keeps those in a jar on the fireplace mantle. Sam Kinison tried to warn me before it was too late.
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • tonyb
    tonyb Posts: 32,901
    Hope you have some blue tac under the jar, you guys are primed and pumped for another big one out there. ;)

    Blue tac for blue balls in a jar....yeah, makes sense.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • BackertLabs
    BackertLabs Posts: 117
    Just received the Rhumba. Thanks Brian. We will get this back to you shortly.
    -Andy
    The preamp specialists. http://BackertLabs.com
  • tonyb
    tonyb Posts: 32,901
    Andy's on the ball as usual. How about having the big dogs sign the back for the man, we audiophiles get off on these things. ;)
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • nooshinjohn
    nooshinjohn Posts: 24,981
    I am curious to find out what went wrong
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • BackertLabs
    BackertLabs Posts: 117
    I figured this would be a 1-day turnaround, maybe a part gone bad. But so far we have done a large number of tests on the Rhumba, on the bench and in various stereo systems, and have not found any problem. It sounds great - it must be psychology working here but I feel like this is my personal favorite Rhumba. Yet it clearly had an issue at Brian's place. Today we will subject it to another test that we came up with last night. We will keep you posted.
    The preamp specialists. http://BackertLabs.com
  • breal74
    breal74 Posts: 324
    It sounds great - it must be psychology working here but I feel like this is my personal favorite Rhumba.

    I'm rather fond of it myself. Thanks for all of the work and time you have spent on the unit and I can't wait to get it back!
  • tonyb
    tonyb Posts: 32,901
    Hows about an update on this....is it back in the rig yet ?

    Just wondering too if Andy has a beater Rhumba laying around, if there is such a thing, that might find it's way back around Chicago. Never hurts to ask, right ?
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • BackertLabs
    BackertLabs Posts: 117
    We will be sending back Brian's Rhumba in a couple days. As for the question: if you're paying shipping, you are welcome to another demo. Was that the question?
    The preamp specialists. http://BackertLabs.com
  • breal74
    breal74 Posts: 324
    Hey Polkies,

    First and foremost I have to give the highest of praises to all at Backert Labs for being an outstanding company. We have been in constant contact and they are a real pleasure to deal with.

    After putting my Rhumba on the bench and running several different tests trying to recreate my situation they concluded that there was actually nothing wrong with the unit. I am sure they would be willing to go into a little more detail on the tests that they performed. We talked several differnt times about how I had it set up, cabling used and possible interferences and they were not able to recreate the noise that was happening in my system. Hopefully it was some passing bad audio juju I had. I think I will burn some sage just to make sure.

    In the end, Bob and Andy offered to put all new guts into my old chassis and send it back and see if that fixes the issue. They also offered to burn in the unit, but I declined for two reasons. First, I felt that it would be a better way to get to know the Rhumba as a whole and second, I thought that it would be fun to give updates on the sound throughout the burn in process as there never was a chance to do that with one set of ears with the demo.

    Thanks again Bob and Andy! I greatly appreciate your hard work and dedication.

  • nooshinjohn
    nooshinjohn Posts: 24,981
    They just had to clean up the interior of the unit after my late-nite tryst. Sorry about that. Next time I will wear protection. B)
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson