Emotiva bad business practise thread

polkfarmboy
polkfarmboy Posts: 5,703
edited July 2011 in The Clubhouse
Man what a jerk on the phone from emotiva lol

I thought I would start a new thread just to warn anyone who buys an emotiva amp and to enlighten them to just how shady ordering from this internet only site can be

My story .... received an emotiva amp that does not accept speaker wire and have to pay to fix the bad quality amplifier that they have sent me .Sure I broke a binding post trying to hook up my cables but I'm not at fault for trying to push a banana plug in am I ?

When I explained to the rep that this is brand new amp and its defective he told me well there's really nothing we can do but take a look at it after you pay the money to ship it back to us . He said we will pay for the return shipping . I said this is not my fault that you sent me a disfunctunal amplifier with defects the amp does not function as adverstised but he said all he can do is take a look at it then send it back with the binding posts replaced .The guy did not give a **** and because I never hooked it up in the first month I'm screw'd

So I loose $60 shipping . Is this the way other internet companies function ?
Post edited by polkfarmboy on
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  • WilliamM2
    WilliamM2 Posts: 4,773
    edited July 2011
    polkfarmboy wrote: »
    So I loose $60 shipping . Is this the way other internet companies function ?

    Generally, all companies require you to pay shipping to them for warranty work, and they pay shipping back to you. It's not their fault you never hooked it up in the first 30 days, and how would you prove that to them anyways?

    There's probably a clause in the warranty that says they don't cover abuse too.

    If it were mine, I would just replace the posts myself, not only to save shipping, but to save time as well.
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  • bobman1235
    bobman1235 Posts: 10,822
    edited July 2011
    Exactly how understanding is a company supposed to be? You sheer off a connector on their product more than a month after purchasing it, and they say they'll fix it for you. Seems like SOP to me.
    If you will it, dude, it is no dream.
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  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited July 2011
    Listen really carefully .................................................................................................................................................................................................................................................................. THE BINDING POSTS DONT ACCEPT BANANA PLUGS !!!!!!!!!!

    I purchased an am that DOES NOT ACCEPT SPEAKER CABLES DUHHHHHHHHHHHHHHH
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  • halo71
    halo71 Posts: 4,602
    edited July 2011
    polkfarmboy wrote: »
    Sure I broke a binding post trying to hook up my cables but I'm not at fault for trying to push a banana plug in am I ?

    If you were trying to put that plug in sideways like that other one is in the picture you posted in the other thread. Then yes.....YOU are at fault. Too bad that amp couldn't have said....."ahhhh it's tooo big.....STOP damnit". :tongue:
    --Gary--
    Onkyo Integra M504, Bottlehead Foreplay III, Denon SACD, Thiel CS2.3, NHT VT-2, VT-3 and Evolution T6, Infinity RSIIIa, SDA1C and a few dozen other speakers around the house I change in and out.
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  • codyc1ark
    codyc1ark Posts: 2,532
    edited July 2011
    Gosh, it seems like I've seen this same fit before.. Also with three threads...

    http://www.polkaudio.com/forums/showthread.php?t=113093

    http://www.polkaudio.com/forums/showthread.php?t=112104

    http://www.polkaudio.com/forums/showthread.php?t=113098
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  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited July 2011
    Cody your silly
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    edited July 2011
    I found Emotiva to be a rather decent company to do business with on two separate occasions.
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  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited July 2011
    mdaudioguy wrote: »
    I found Emotiva to be a rather decent company to do business with on two separate occasions.

    I am sure they are great when you receive a product that functions as intended :rolleyes:
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  • WilliamM2
    WilliamM2 Posts: 4,773
    edited July 2011
    Looks like they didn't have to cover it at all. From the warranty:

    The following items are excluded from, or will void this warranty coverage:

    -Damage caused by accident, misuse or abusive operation contrary to the instructions specified within this manual.

    You should have called them when the bananas wouldn't fit, rather than forcing them.
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  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited July 2011
    WilliamM2 wrote: »
    Looks like they didn't have to cover it at all. From the warranty:

    The following items are excluded from, or will void this warranty coverage:

    -Damage caused by accident, misuse or abusive operation contrary to the instructions specified within this manual.

    You should have called them when the bananas wouldn't fit, rather than forcing them.

    So the binding post breaking has nothing to do with bad materials or defective posts that wont allow banana's from MIT ? William I know you love emotiva and thats fine but lets be objective and get to the heart of the matter :wink:
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  • thetawave2
    thetawave2 Posts: 268
    edited July 2011
    I don't get how you break a binding post trying to install a banana plug, defective or otherwise.


    ":wink:"
    My Stereo: Tannoy D100s, Yaqin MC-100B, VPI Traveler, Dynavector 10x5 MC Phono Cartridge, heavily modified Yaqin MS-22B phono preamp, TEAC EQA-20 equalizer, Belkin PureAV PF30 Power Conditioner, Canare 4s11 speaker cables, Custom dust cover from DigitalDeckCovers
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  • heiney9
    heiney9 Posts: 25,165
    edited July 2011
    Asking to pay for shipping is reasonable for repair work. Some of your better companies don't ask that, but then if you are getting a bargain in the first place you can't expect them to foot all the expenses.

    You get what you pay for. Buy a Pass Labs amp and should you have an issue with it they will pay for shipping if it's in warranty, many times for the repair if it's out of warranty there is no charge and even provide you with a brand new factory box and packing.

    I even saw Nelson once offer to repair a badly damaged amp that was for sale on Ebay if the buyer just paid the shipping one way to Pass Labs. He'd replace and repair for free for a second owner even though it had obviously been dropped and mangled.

    Again you get what you pay for.

    PFB, if all it's going to cost is shipping one-way to fix it, then that is reasonable. Emo isn't Polk or many of the other long standing companies. You could fix it yourself, but I doubt you have the skills based on this mishap.

    Next time if you want extraordinary customer service buy from a higher end company. You think Bentley owners are treated the same as Hyundai owners................I think not.

    Good luck to you.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • Toolfan66
    Toolfan66 Posts: 17,222
    edited July 2011
    Dude not trying to start a flame here but your making yourself look like an ****!! just because they are not paying for your shipping their company sucks?? get off your **** buy some binding post's and fix the amp yourself..

    I called them a few months ago and told them my binding post nuts are starting to crack never asked me about a warranty just my address and sent me a new set for my amp.

    You can post this crap but for the record Polk would ask the same of you as well, I guess they suck as well??

    I understand your upset but you did try and force the banana in.

    I'm not a big fan of Emotiva's products anymore but I am with their Customer Service IMO they are just as good as Polk Audio's CS..
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  • Joe08867
    Joe08867 Posts: 3,919
    edited July 2011
    Dude, that sucks, Although anytime I had to return something I had to pay for the shipping.

    The fact that is was a month later also doesn't help. They don't know what you did with it in that month. Look at it from there perspective and you will see they are doing what almost any other manufacturer would do.

    I would just fix it myself. I would replace all those cheapo binding posts with good ones and call it a day.
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  • EndersShadow
    EndersShadow Posts: 17,590
    edited July 2011
    polkfarmboy wrote: »
    So the binding post breaking has nothing to do with bad materials or defective posts that wont allow banana's from MIT ? William I know you love emotiva and thats fine but lets be objective and get to the heart of the matter :wink:

    Jesus.

    PFB I ran into this same problem with my POLK's too and just didnt push any harder. I got a set of GLS Locking Banana's and one of them just wont go all the way into the LSi 15's I have...

    I could have just kept pushing and then broke the connector and blamed Polk or GLS if they didnt fix the speaker for free including shipping......

    or I could have used Spades (which I didnt have but you do with the MIT cables)....

    so maybe next time if it wont go into the hole, dont push harder. Stop, take a second and think if there is another way to get what you want using a different connector....you know like a..... I dunno.....

    SPADE


    P.S. its not the end of the world, you just have to pay return shipping. As most mentioned its industry standard to do this, and honestly you act like the world is out to get you. I am not, though I have this feeling your going to cry wolf and say I am
    "....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963)
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  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited July 2011
    I know I may come across rude or an **** and for that I apologise

    But lets rewind a little and forget about the binding post breaking

    If the binding post did not break then I would have received an amplifier that does not accept banana plugs .I would have to pay the return shipping to get all the binding posts in working order
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  • halo71
    halo71 Posts: 4,602
    edited July 2011
    polkfarmboy wrote: »
    If the binding post did not break then I would have received an amplifier that does not accept banana plugs .I would have to pay the return shipping to get all the binding posts in working order

    Huh?? :confused: You broke it. Deal with it an stop whinning about it....simple. You actually think that what everyone here has been telling you is wrong?

    And did you REALLY need to start a second thread about this?
    --Gary--
    Onkyo Integra M504, Bottlehead Foreplay III, Denon SACD, Thiel CS2.3, NHT VT-2, VT-3 and Evolution T6, Infinity RSIIIa, SDA1C and a few dozen other speakers around the house I change in and out.
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  • pitdogg2
    pitdogg2 Posts: 25,413
    edited July 2011
    polkfarmboy wrote: »
    If the binding post did not break then I would have received an amplifier that does not accept banana plugs .I would have to pay the return shipping to get all the binding posts in working order

    yep very very few companies will pay both ways and a few will charge you for the shipping back to you. so you'd pay to and from for the warranty work.
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  • EndersShadow
    EndersShadow Posts: 17,590
    edited July 2011
    polkfarmboy wrote: »
    I know I may come across rude or an **** and for that I apologise

    But lets rewind a little and forget about the binding post breaking

    If the binding post did not break then I would have received an amplifier that does not accept banana plugs .I would have to pay the return shipping to get all the binding posts in working order

    Does it not accept ANY banana's or just the MIT ones (i.e. have you tried any other ones).... I ask because MIT uses their Iccon system whose tolerances/specs might differ from other companies. I can tell you there is a difference between the Monster ones I have, and the GLS ones I just got....

    or you could just always use spades from now on...

    Doesnt MIT ship with both banana and spade connectors as well as pin ones so you choose what connector to use.....
    "....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963)
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  • dkg999
    dkg999 Posts: 5,647
    edited July 2011
    The potential additional cost of supporting an actual audio brick&mortar retailer doesn't sound like such a bad deal, eh?
    DKG999
    HT System: LSi9, LSiCx2, LSiFX, LSi7, SVS 20-39 PC+, B&K 507.s2 AVR, B&K Ref 125.2, Tripplite LCR-2400, Cambridge 650BD, Signal Cable PC/SC, BJC IC, Samsung 55" LED

    Music System: Magnepan 1.6QR, SVS SB12+, ARC pre, Parasound HCA1500 vertically bi-amped, Jolida CDP, Pro-Ject RM5.1SE TT, Pro-Ject TubeBox SE phono pre, SBT, PS Audio DLIII DAC
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  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited July 2011
    halo71 wrote: »
    Huh?? :confused: You broke it. Deal with it an stop whinning about it....simple. You actually think that what everyone here has been telling you is wrong?

    And did you REALLY need to start a second thread about this?

    Do you own an emotiva amp ? I'm just curious because of your response :biggrin:
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  • WilliamM2
    WilliamM2 Posts: 4,773
    edited July 2011
    polkfarmboy wrote: »
    So the binding post breaking has nothing to do with bad materials or defective posts that wont allow banana's from MIT ? William I know you love emotiva and thats fine but lets be objective and get to the heart of the matter :wink:

    I don't love Emotiva, don't own any of their gear, and probably never will. I hate blue LED's.

    The heart of the matter, is that you forced the plug hard enough to break the binding post, but as usual, don't want to accept any responsibility for your own actions.

    I believe H9 gave you a link to get new posts for under $10.
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  • Toolfan66
    Toolfan66 Posts: 17,222
    edited July 2011
    I think this thread should go into the waste basket before it turns into a flame that we haven't seen for some time now as well as a couple of yoyo's that have been gone for awhile as well. (I hope it stays that way)

    PFB why not ask Emotiva to send you the parts and fix it yourself?? They might just do it, you won't know till you ask..
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  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited July 2011
    fastz28 wrote: »
    ditch the emo crap and get a real amp:biggrin:



    Dam I cant belive you just said that :biggrin:

    Being serious though this thread has turned to crapola and my intension was just for consumers to be enlightened to what may happen if you find yourself in a similar situation
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  • DMara
    DMara Posts: 1,434
    edited July 2011
    Well, are you going to send the amp in? Stop whining and concentrate in getting it back to the working state.
    Gears shared to both living room & bedroom:
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  • Toolfan66
    Toolfan66 Posts: 17,222
    edited July 2011
    polkfarmboy wrote: »
    Dam I cant belive you just said that :biggrin:

    Being serious though this thread has turned to crapola and my intension was just for consumers to be enlightened to what may happen if you find yourself in a similar situation

    Your intention was to vent because your pissed and wanted them to look like the "BAD GUY" now let it go already. Be a man and fix it or send it in..
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  • heiney9
    heiney9 Posts: 25,165
    edited July 2011
    EndersShadow wrote: »
    Jesus.

    PFB I ran into this same problem with my POLK's too and just didnt push any harder. I got a set of GLS Locking Banana's and one of them just wont go all the way into the LSi 15's I have...

    I could have just kept pushing and then broke the connector and blamed Polk or GLS if they didnt fix the speaker for free including shipping......

    or I could have used Spades (which I didnt have but you do with the MIT cables)....

    so maybe next time if it wont go into the hole, dont push harder. Stop, take a second and think if there is another way to get what you want using a different connector....you know like a..... I dunno.....

    SPADE


    P.S. its not the end of the world, you just have to pay return shipping. As most mentioned its industry standard to do this, and honestly you act like the world is out to get you. I am not, though I have this feeling your going to cry wolf and say I am

    GLS locking banana's are not built to the same quality and standards as MIT IConn connectors. I've owned both and I actually threw the GLS's away, they were that bad.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • Joe08867
    Joe08867 Posts: 3,919
    edited July 2011
    I have to agree with TFL on this. Your intention was to bad mouth Emo cause you didn't get your way. I understand wanting to **** but that doesn't make it right.

    Man up, you broke it, crap happens, we can all move on.
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  • EndersShadow
    EndersShadow Posts: 17,590
    edited July 2011
    heiney9 wrote: »
    GLS locking banana's are not built to the same quality and standards as MIT IConn connectors. I've owned both and I actually threw the GLS's away, they were that bad.

    H9

    LOL... well coming from Monster Cable banana's they work good enough for me :).
    "....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963)
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  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited July 2011
    Joe08867 wrote: »
    I have to agree with TFL on this. Your intention was to bad mouth Emo cause you didn't get your way. I understand wanting to **** but that doesn't make it right.

    Man up, you broke it, crap happens, we can all move on.

    Your post is very childish :biggrin:

    Did you forget to wear your reading glasses today
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