Command Bar not updating

I also have troubles since yesterday. HDMI ARC is not working anymore. The sound suddenly stopped while it was on.
Only way to get sound from TV to the bar is via optical cable.

Can you please also forward my email address. Thanks in advance!

Decided to find out why my sound bar won't update and found this thread. Can you send my email or is there something I can do to do so?

Hello , I am French , and I have the same problem of updating which does not want to be done . So I didn’t reconnect it to the network so I could use it.
Also , yesterday , the bar had no sound, I had to unplug it and reconnect it for it to work . Thank you for your help .

Hi. Me too, same issue. Kenneth, could I ask you to kindly add me to the list?
Thx 😊

@KennethSwauger , I would really appreciate if you could please add my email id to list. I have been stuck in an infinite loop for quite sometime now.

Thanks & Regards

Hello Ken, I have the same issues (not updating, HDMI ARC not working, etc). It started last year and I was not able to fix it, hours and hours waiting for support in the phone and few conversations with Tech Support people with no success at all, finally they gave up and requested information for a replacement but it seems that my warranty expired or something since they suddenly close the case with no feedback. VERY DISAPPOINTING! I also gave up.
Can you share the solution publicly? Or what is the secret here? Is there a solution?
Thanks for your support

The same problem here please add my email to the list. I'm going to return mine to Amazon as defective.

@KennethSwauger can you help me with sending my email address to obtain the fix to connecting my command bar to wifi. I’ve tried for 3 weeks and no luck to this date.

@KennethSwauger
and Kim from Polk/Sound United

Please accept my sincere thanks on resolving issue about my 'Polk Command bar'. I have received the replacement in India.

Kudos to you and your team for being the 'Saviour' in these troubled times and providing much needed 'music' in our lives.

Thanks once again. Best regards

So my command bar was also stuck in the update loop . I unplugged it to shut it up and was too busy to deal with it until today . As it's been a few weeks since the last post to this thread I was wondering if Polk has put out an update to fix this issue yet.I see that some have received replacements so that they can investigate the problem but there are no posts indicating a solution has been provided .

Thanks Kenneth . I have already received contact from Kim this morning . I am a bit impressed with the prompt response . Unusual these days in my experience .

So why are there so many Polk soundbar issues?

Will do,it might take a few extra days before you get a message from Kim.

I'll ask about it.

Kenneth: I haven’t heard from Kim yet. I hope Kim is okay and hasn’t been stricken with COVID!