Command Bar not updating

[Deleted User]

Thank you, @scooby100 I'll send your thanks to Kim.

Moonshield595

I also have troubles since yesterday. HDMI ARC is not working anymore. The sound suddenly stopped while it was on.
Only way to get sound from TV to the bar is via optical cable.

Can you please also forward my email address. Thanks in advance!

[Deleted User]

I understand, will send your information to Polk.

pscharf

Decided to find out why my sound bar won't update and found this thread. Can you send my email or is there something I can do to do so?

[Deleted User]

I'll send your email address to Polk, they'll contact you.

ebirt

Hello , I am French , and I have the same problem of updating which does not want to be done . So I didn’t reconnect it to the network so I could use it.
Also , yesterday , the bar had no sound, I had to unplug it and reconnect it for it to work . Thank you for your help .

[Deleted User]

I'll take care of it.

jayneolizm

Hi. Me too, same issue. Kenneth, could I ask you to kindly add me to the list?
Thx 😊

[Deleted User]

Will do...

prakhart

@KennethSwauger , I would really appreciate if you could please add my email id to list. I have been stuck in an infinite loop for quite sometime now.

Thanks & Regards

[Deleted User]

Hello, I'll take care of it.

Agustinmx

Hello Ken, I have the same issues (not updating, HDMI ARC not working, etc). It started last year and I was not able to fix it, hours and hours waiting for support in the phone and few conversations with Tech Support people with no success at all, finally they gave up and requested information for a replacement but it seems that my warranty expired or something since they suddenly close the case with no feedback. VERY DISAPPOINTING! I also gave up.
Can you share the solution publicly? Or what is the secret here? Is there a solution?
Thanks for your support

[Deleted User]

Hello,
I'll forward your email information and a brief description to Kim Jasper, at Polk. He's been helping CommandBar owners get things straightened out.

drome159

The same problem here please add my email to the list. I'm going to return mine to Amazon as defective.

[Deleted User]

Am I correct that you plan on returning the soundbar and exchanging it or getting a refund?

rugbycoachpg

@KennethSwauger can you help me with sending my email address to obtain the fix to connecting my command bar to wifi. I’ve tried for 3 weeks and no luck to this date.

[Deleted User]

Will do...

royalblue

@KennethSwauger
and Kim from Polk/Sound United

Please accept my sincere thanks on resolving issue about my 'Polk Command bar'. I have received the replacement in India.

Kudos to you and your team for being the 'Saviour' in these troubled times and providing much needed 'music' in our lives.

Thanks once again. Best regards

[Deleted User]

You are certainly welcome! Enjoy your music! Time for some bhangra dancing?

murrayb

So my command bar was also stuck in the update loop . I unplugged it to shut it up and was too busy to deal with it until today . As it's been a few weeks since the last post to this thread I was wondering if Polk has put out an update to fix this issue yet.I see that some have received replacements so that they can investigate the problem but there are no posts indicating a solution has been provided .

[Deleted User]

I'll send your contact information to Polk.

murrayb

Thanks Kenneth . I have already received contact from Kim this morning . I am a bit impressed with the prompt response . Unusual these days in my experience .

[Deleted User]

You're welcome, glad to be of help. Take care.

BlueFox

So why are there so many Polk soundbar issues?

crubsfamily

Can you please add me to this list? I have been having this problem for months and just plugged it back in after not using it, with no success. I appreciate your help!

[Deleted User]

Will do,it might take a few extra days before you get a message from Kim.

Moonshield595

I reported my issues here on Nov. 5th and also got a mail vom Kim that they will send me a replacement unit. Unfortunately I didn't receive one by now.

[Deleted User]

I'll ask about it.

iggy

Thank you Kenneth and Kim, I have received my replacement soundbar and have set it up.
Working perfect.
Thank you both for sorting this problem

crubsfamily

Kenneth: I haven’t heard from Kim yet. I hope Kim is okay and hasn’t been stricken with COVID!