Command Bar not updating

nelsonalexander

Thank you so much! Much appreciated.

ebpolk

I would also love to receive this email with the info as our bar is doing the same update loop. Thanks so much!

deschutz

If you can't post the directions here please add me.
Thank you

jadinmcgillis

Can I also be added to the list? Sound bar is doing the exact same as everyone else's, just started tonight a couple hours ago.

swtlilangel75

Yes, please. My polk soundbar has been trying to update for the past 3 days. Please forward the email for provide my email to someone who can help! Thanks!

AnBtune

Hello we have had issues with the sound bar since we were gifted by our medic son (he has no time to sort with seller as he is fighting Covid). One of the problems is connecting the bar with the app, the other is with the constant updating status today. Please could you add me to the email list? Many many thanks

[Deleted User]

Thank you, I've updated the email list to Kim Jasper.

pleg5514

Please include my email address. This issue started for us as well today. Thank you!

iggy

Please could you in life my email also, been trying to sort this out for weeks now, only option is to disconnect the power as the message on loop is maddening.
Thank you

[Deleted User]

Will do...

johncampanale

Can you add me to the email list as well. My Polk Command Bar started with the unending update this morning.

Thanks,
John

KevinButler

My bar never really updates, but the thing that is more frustrating is that the bar continues to lose its network connection and cannot be found on our Polk Connect app at all. I have had the bar for a week and have had to re register it at least five times. Our wireless hub is less than 20 feet from the bar and I even put a mesh extender less than a foot from the bar after having connectivity issues multiple times. Now the bar is connected to our network per the AT&T app, but not connected to our network per the sound bar.

Kenny Swags (aka Kenneth Swauger) you got some way to help me out here since you got the hookup for everyone else?

cynicalseth

Please add me to the email list. My bar is stuck in an update loop. Thanks

BlueFox

I wonder if Polk did a software update that was buggy, and broke all the soundbars. A few months ago Samsung did a software update and broke their Blue Ray players.

royalblue

@KennethSwauger

I am also experiencing same issue of 'update' on command bar since last 5 days...can u also forward my email to overcome this issue....would be grateful

royalblue

1. Since, past four months, unable to connect Polk command bar using ARC with TV. Can't understand what suddenly happened after successfully using it for a year before this issue.

2. Also, unable to power up firetv stick with Command bar and to make matters worse, it is not getting detected in TV when connected to HDMI 2 port...So I had to directly connect firetv stick with TV.

3. Lastly, now command bar has stuck in continuous update mode.

These three issues, as said above have rendered the use of Command bar almost zero.
@KennethSwauger,

Others, any guidance.

[Deleted User]

Thanks everyone, I'll take care of it. There might not be a response until Monday.

gherrick

Same issues at RoyalBlue, please add my email to list when fix is available

josephbailey10

Im also having the same issue. Reoccurring update, and no hdmi input/output. Please add me as well at

sroot79

I would appreciate the instructions also it’s driving me insane I had to unplug it, appreciate all help.

kennyrovers

Hi mine is doing the same are you ok to add me to the list pleass

chefankit

I am slo getting same issue of updating..... Kindly resolve my issue...

sweeneyjoe

Hello Ken, my soundbar started with this loop yesterday. Can you have that email sent to me as well

[Deleted User]

Thanks, everyone. Remember no need to post your address I have it.

Bobbyg255

@KennethSwauger hi please add me as well same issue.

[Deleted User]

No problem...

Trancefield

Same issue... started last week... can’t get it to update would like to be added to resolve this!

amberbock78

Hi there🙋🏻‍♀️ Same issue with update and HDMI port Please add me to the list as well. I really hope they get this issue corrected soon. Thanks

BrendaWhitmire

@KennethSwauger I need help with mine as well. I have tried to do everything I have seen suggested here with no luck. I’m to the point of trashing it. Only reason I haven’t is because it was a birthday gift from my husband and kids. And this is the first real problem I have had with it. Could you please add me to the email list. Thank you in advance.

apelosi

@KennethSwauger - I'm having both problems listed in this forum, "update available" infinite loop (factory reset didn't solve it) and HDMI ARC no longer working. Can you add me to the list for having Polk Audio contact to resolve the "update available" infinite loop issue? Thanks!