KennethSwauger · Moderator

Activity

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  RJoy → KennethSwauger

  Hi Ken, my PSW110 Sub powered up but has no sound, after a few minutes, it intermitently start to come alive and produced a horrible sound like combining bass and mid freq. After 15 mins, everything is normal. The next day, when turned on, same tjing happened. It sense the signal since the led turned hreen. What do you think is the problem?

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  January 10
  • 
    KennethSwauger

    Hello,
    Usually the problem is related to the bass amplifier malfunctioning. A good person to contact is [email protected] at: 1-410-358-3600 extension 5208. If you've owned it for less than three years and are the original owner he'll want the serial number and place and date of purchase.
    Cheers, Ken

    January 17
  • 
    F1nut

    I believe that extension is 5802.

    January 17
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  guitarchitect → KennethSwauger

  Hi Kenneth,
  
  I have a Magnifi Mini and the sub worked for the first few weeks when I bought it but it hasn't really worked since then. It has always been connected to wifi so it's always current on firmware. Any idea if there's a fix? From what I gather Polk put out firmware that bricks the sub - is this true?

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  January 6
  • 
    KennethSwauger

    Hello,
    I'm not sure, but that doesn't sound like something Polk would do. My recommendation would be to contact Kim Jasper either at: [email protected] or 1-410-358-3600 extension 5208. He will know how to best resolve the sub issue.
    Cheers, Ken

    January 6
  • 
    KennethSwauger

    Sorry, I meant 5802 as the extension.

    January 6
  • 
    guitarchitect

    I'll give that a try, thank you!

    January 6
  • 
    KennethSwauger

    No problem, take care!

    January 7
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  abowens777 → KennethSwauger

  Hi Ken, Just connected a Magnifi Max. Working great until I connected Google Home...audio output/sound stopped and I cannot get it back. What do I do?

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  January 3
  • 
    KennethSwauger

    Hello,
    I recommend contacting Kim Jasper at: 1-410-358-3600 extension 5208 or via email to: [email protected] he should be able to help.

    January 4
  • 
    KennethSwauger

    The extension is 5802.

    January 6
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  godj87 → KennethSwauger

  Hey Ken I was reading through some forums and t figured maybe you could help. I bought a magnifi max and the soundbar died after like 2 weeks of use. I contacted polk and they sent me a new soundbar and now my subwoofer is crackling and cutting in and out after about 2 minutes of use. If I power off the soundbar it works fine for another 2 minutes. No change if I unplug the subwoofer its self. I have updated the unit to the 115 firmware. Any help would be appreciated.

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  January 5
  • 
    KennethSwauger

    Hello,
    The best person to contact is Kim Jasper at 1-410-358-3600 extension 5208.
    Cheers, Ken

    January 6
  • 
    KennethSwauger

    The extension is 5802.

    January 6
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  JordanA → KennethSwauger

  Hi Ken, my name is Jordan and recently aquired an IM-22. No manual. How do I use it?

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  December 2019
  • 
    KennethSwauger

    Hi Jordan,
    What is an IM-22? I'm not familiar with that model number.
    Cheers, Ken

    January 4