Command Bar not updating

I would also love to receive this email with the info as our bar is doing the same update loop. Thanks so much!

Can I also be added to the list? Sound bar is doing the exact same as everyone else's, just started tonight a couple hours ago.

Hello we have had issues with the sound bar since we were gifted by our medic son (he has no time to sort with seller as he is fighting Covid). One of the problems is connecting the bar with the app, the other is with the constant updating status today. Please could you add me to the email list? Many many thanks

Please include my email address. This issue started for us as well today. Thank you!

Will do...

My bar never really updates, but the thing that is more frustrating is that the bar continues to lose its network connection and cannot be found on our Polk Connect app at all. I have had the bar for a week and have had to re register it at least five times. Our wireless hub is less than 20 feet from the bar and I even put a mesh extender less than a foot from the bar after having connectivity issues multiple times. Now the bar is connected to our network per the AT&T app, but not connected to our network per the sound bar.

Kenny Swags (aka Kenneth Swauger) you got some way to help me out here since you got the hookup for everyone else?

I wonder if Polk did a software update that was buggy, and broke all the soundbars. A few months ago Samsung did a software update and broke their Blue Ray players.

1. Since, past four months, unable to connect Polk command bar using ARC with TV. Can't understand what suddenly happened after successfully using it for a year before this issue.

2. Also, unable to power up firetv stick with Command bar and to make matters worse, it is not getting detected in TV when connected to HDMI 2 port...So I had to directly connect firetv stick with TV.

3. Lastly, now command bar has stuck in continuous update mode.

These three issues, as said above have rendered the use of Command bar almost zero.
@KennethSwauger,

Others, any guidance.

Same issues at RoyalBlue, please add my email to list when fix is available

I would appreciate the instructions also it’s driving me insane I had to unplug it, appreciate all help.

I am slo getting same issue of updating..... Kindly resolve my issue...

Thanks, everyone. Remember no need to post your address I have it.

No problem...

Hi there🙋🏻‍♀️ Same issue with update and HDMI port Please add me to the list as well. I really hope they get this issue corrected soon. Thanks

@KennethSwauger - I'm having both problems listed in this forum, "update available" infinite loop (factory reset didn't solve it) and HDMI ARC no longer working. Can you add me to the list for having Polk Audio contact to resolve the "update available" infinite loop issue? Thanks!