POLK Magfi Mini - Turns off when volume is changed
DG_Atlanta
Posts: 2
Hi,
Every-time I change the volume on my magfi mini it turns off. The problem persists whether I connect via bluetooth or via Aux-in, the later is what I mostly use. I do not use Optical Audio or HDMI/ARC or chromecast so not sure if the problem occurs with those inputs too.
I have tried re-setting, using the power/volume button reset procedure I have read on some forum, but nothing helped! I did write an email to customer service, but nothing come off it either.
If you guys have found a solution, please let me know.
Regards
DG
PS: Other posts I have referred too, but none of them have a solve.
https://forum.polkaudio.com/discussion/194902/sound-disconnects-when-we-change-volume-press-pause-for-a-movie
https://forum.polkaudio.com/discussion/195517/magnifi-mini-opt-volume-change-mutes-sound
Every-time I change the volume on my magfi mini it turns off. The problem persists whether I connect via bluetooth or via Aux-in, the later is what I mostly use. I do not use Optical Audio or HDMI/ARC or chromecast so not sure if the problem occurs with those inputs too.
I have tried re-setting, using the power/volume button reset procedure I have read on some forum, but nothing helped! I did write an email to customer service, but nothing come off it either.
If you guys have found a solution, please let me know.
Regards
DG
PS: Other posts I have referred too, but none of them have a solve.
https://forum.polkaudio.com/discussion/194902/sound-disconnects-when-we-change-volume-press-pause-for-a-movie
https://forum.polkaudio.com/discussion/195517/magnifi-mini-opt-volume-change-mutes-sound
Answers
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I'll refer this to a friend at Polk for recommendations.
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It would be best to send an email to: Kim.Jasper@soundunited.com and give him your name, address, telephone number and the sounder's serial number. Let him know that you have the MagniFi Mini that I referred to him.
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I have sent the email to Kim today. Will update the forum if he provides a solution, for everyone's benefit.
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This is happening to me too now! Unit was purchased on Nov 24. 2 weeks later, I have this problem. Happening every time!
When the volume is changed (up or down), either from the Polk remote, the TV remote, or the hardware buttons on the soundbar... output sound is dead. Only can be restored by:
1) power cycling the soundbar
2) changing soundbar inputs away from existing TV input and back -
Follow the above instructions and send the information requested to Kim.Jasper@soundunited.com
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Is Kim a Polk employee? I'm confused. Consultant?
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He is a Polk employee who will be able to help.
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Elsewhere on this forum, there is a fix for this!
https://forum.polkaudio.com/discussion/195517/magnifi-mini-opt-volume-change-mutes-sound
Edit: more specifically, after looking into this a bit more, this issue seems to be triggered when you "enable voice control and more" in the device settings in Google Home and also when you enable Playback sounds (Cast start and volume changes) there. If I don't enable those, I don't have a problem with the volume.
