Magnifi Max SR Subwoofer Crackling

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Comments

  • Sergag57Sergag57 Posts: 2
    Hi all, just a question about country, your magnifi bar model are European or American. Mine new American from yesterday and seem fine for now, I’m on Canada.
  • rpeattrpeatt Posts: 6
    Come on Polk this is ridiculous...
  • LeeSoFLLeeSoFL Posts: 81
    rpeatt wrote: »
    Come on Polk this is ridiculous...
    What version of software (if you're able to see it on the GH app) do you have on your MaxSR?

  • mlistens03mlistens03 Posts: 2,494
    rpeatt wrote: »
    Come on Polk this is ridiculous...

    They are doing their best to fix it.
    Micah
    music on vinyl; https://www.discogs.com/user/mlistens03/collection
    Technics SL3200 turntable; Shure M97xE cart; Hagerman Audio Labs Bugle 2; NAD C352 integrated; KEF Q150 speakers; Velodyne VA-907 subwoofer; home-built stands, generic cables but will upgrade soon...

    desktop; Lenovo G50 running Win10, Yamaha RX-v665 AVR, JBL e30 headphones
    I've always thought the goal of high-end audio was not to have your neighbors bang on the wall and say, 'Turn that darn music down' but to have your neighbors bang on the wall and say, 'Tell your friends to go home and you can practice later this week'.
  • rpeattrpeatt Posts: 6
    mlistens03 wrote: »
    rpeatt wrote: »
    Come on Polk this is ridiculous...

    They are doing their best to fix it.

    V91. As far as I can tell they haven’t even acknowledged it.

  • henningehenninge Posts: 52
    It's completely unusable, and quite frankly unacceptable.
  • My surround speakers make random noises and the subwoofer as well. Wish I’d read all these comments before purchasing. 6-8 weeks old.
    Polk, what do you say should be done? Is a software fix coming to correct this or do I return for a refund. My dog is freaking out! Never any warning this is going to happen.
  • ClipdatClipdat Posts: 5,920
    Return it for a refund. Random/unexpected noises from a stereo/electronics are unacceptable, imo.
    • "Electronic music is human sound adapting to indulge technology, and for some, it feels like the signature sound of energy. New and abstract sounds over hypnotic rhythms can conjure vast soundscapes for escape, pleasure, and transcendence."
  • dangishdangish Posts: 18
    Can't return it to retailer after 14 days. They need to issue an RMA. Have us fill out a form and send us a return label or two. Or take them to UPS. Or recall them where we can go to BestBuy or wherever we purchased them for a full refund/store credit.
  • dangishdangish Posts: 18
    Next step is a class action lawsuit
  • ClipdatClipdat Posts: 5,920
    Feel like making some lawyers rich?
    dangish wrote: »
    Next step is a class action lawsuit

    • "Electronic music is human sound adapting to indulge technology, and for some, it feels like the signature sound of energy. New and abstract sounds over hypnotic rhythms can conjure vast soundscapes for escape, pleasure, and transcendence."
  • Any idea why my Max’s sub plays at 20% it’s potential..? Even when maxed everything else sounds good and the sub increases along but still at only 20%. Thanks in advance.
  • albertrjr - I’m having the same issues since updating firmware to version 103. If you link to my last post below you will see my comments >

    https://forum.polkaudio.com/discussion/181268/magnifi-max-sr-surrounds-popping-despite-software-updates


  • EricESEricES Posts: 1
    edited November 2018
    From my experience. This soundbar system is great. In my opinion crackling and popping its not related to hardware and firmware. Its related to source. I bought it and I did not update firmware. For one week I was using system with very basic LG UBK80 Not problems at all. Audio was limited to 48Hz and everything was working perfectly. Soonest i plugged in Sony UBP-X800 i had problem similar to the others. It is source problem not Polk Audio. Actually setting up source properly according to technical data on soundbar.
  • My surrounds pop and crackle. Those pops and crackles are tied to tv show content, not interference from other devices. Performance has improved over the last few months, but it is still a problem and still very annoying.
  • Same problem here...for awhile subwoofer wouldn’t even work at all without a daily power cycle, now I just have to deal with the irritating crackle that is present no matter the input source (streaming, Bluetooth music, tv content) pretty terrible for such a great sounding system (when you turn it up loud enough to not have to listen to the constant crackles and pops)
  • Got the noises in the Rear Speakers fixed by having the system running on 5Ghz wifi.
    Luckely in my Router I can set different names for the 2.4 and 5Ghz wifi.
    The subwoofer still makes a popping cracking sound but way less and rather low volume. Maybe helps
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