PSW505 light on rear not switching from red to green

Hi - My subwoofer PSW505 randomly stopped switching from standby to on mode. The sub does not turn green even if manually put on the On mode. There is distorted sound if played at a loud volume. On low volume there is No sound.
Any help much appreciated.
Any help much appreciated.
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Best Answer
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KennethSwauger Moderator Posts: 6,833
Hello,
Kim is going to email you directly and make arrangements to get you a new amp.
Cheers, Ken"They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.5
Answers
Welcome to Polk's forum. In all likelihood the bass amplifier needs to be replaced or repaired. Best to contact Polk's CS department at: 1-800-377-7655 select option 1 and they'll help. Have your unit's serial number and date and place of purchase handy when you call.
Regards, Ken
Hi Kenneth - Unfortunately i am currently in India and Polk cannot ship a replacement to India. So support from Polk seems like a no go. I am technically sound so probably I can troubleshoot. The Relay switch no longer makes that click sound when it turns on so I think most probably its a power related issue.
Any items I should check first?
Thanks any help much appreciated.
Let me try and get the amplifier's schematic and I'll send it to you.
Regards, Ken
Many Thanks Kenneth, Kim did get in touch with me. Appreciate the brilliant support and responsiveness I would not expect any less from a brilliant brand Polk.
Cheers!
i have exactly the same problem as above and i'm in Malawi where polk can't ship a replacement. would appreciate the tech support.
Welcome to Polk's forum. I'll send your email address to Kim at Polk and I'm sure he can help.
Regards, Ken
Welcome to Polk's forum. Contact Polk's CS department at: 1-800-377-7655 select option 1 and they'll help.
Regards, Ken
ps previous to this, no buzzing or distortion... it just stopped.
Welcome to Polk's forum. The best thing to do is contact Polk's CS department at: 1-800-377-7655 select option 1, with the long weekend they won't be back next Tuesday, I imagine. They will ask about the date and place of purchase.
Regards, Ken
The place to begin is with Polk at: 1-800-377-7655 select option 1 and have serial number and date of purchase handy when calling.
Was not expecting this issues with Polk when first purchased.
How I can get this resolved?
Thanks