FR1 subwoofer won't work

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RonsGirl
RonsGirl Posts: 4
in Troubleshooting
I just bought the Polk Audio FR1 soundbar and subwoofer. Got the Soundbar hooked up and working with no problem but can't get the subwoofer to connect. Please help if anyone can.
Thanks
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    I'll forward this to Polk's CS guys.
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  • RonsGirl
    RonsGirl Posts: 4
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    Thank you
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    Here's their response:
    "The first thing I would find out is if the customer has the wireless dongle that plugs into the back of the bar? If they don’t have that, then the subwoofer will not connect."
    Regards, Ken
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  • RonsGirl
    RonsGirl Posts: 4
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    Yes I have the wireless dongle. I have it plugged into the back of the Soundbar. It seems like it's not getting any power. When I push and hold the sync button no lights come on. I've tried calling customer service twice today and was on hold over 30 minutes both times and never got to speak with anyone. Not sure what to do now...
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    I'll give this information to them.
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    It would be best to send an email to: Ken.Carter@soundunited and explain you are the person I've been working with. He will need the serial number from your soundbar and will, probably, send a replacement dongle, since that seems to be the center of the problem.
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  • edder_17
    edder_17 Posts: 1
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    Hello I have the same problem whit my transmitter how can get a new one or get a replacement?
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  • rd2018
    rd2018 Posts: 1
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    Have an FR1 Soundbar & Sub Woofer that I bought from Dish Network about a year & a half ago. It suddenly will not power on. The Sub Woofer is showing a flashing green light
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  • basil
    basil Posts: 1
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    Where can I buy the wireless dongle for fr1
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  • lbert
    lbert Posts: 1
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    I have a Polk FR1 that I bought from Dish Network, everything worked fine but recently I noticed there's very little bass and the subwoofer wasn't working and now I can't get the wireless subwoofer to work. I've following the pairing instructions and I get the rapid flashing green light on the dongle but not light at all when I power up the subwoofer. Is there something else that I can do?
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  • honwing
    honwing Posts: 1
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    Subwoofer status light will not turn on. sound bar green light keeps flashing. Purchased from Dish and sounds like the same problem as Ibert
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  • reddog111
    reddog111 Posts: 2
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    I have the same problem flashing light on Soundbar but it won't sync to subwoofer
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  • rooftop59
    rooftop59 Posts: 8,120
    edited December 2019
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    wow that is some clever spam right there...reported!
    Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SA30; Musical Fidelity A308; Sony UBP-x1000es
    Game Room 5.1.4:     Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 900 mains, CLR-3000 center, StudioMonitor 350 surrounds, ProMonitor 800 atmos x4; Sub - Monoprice Monolith 15in THX Ultra
    Bedroom 2.1     Harmon Kardon HK3490; Bluesounds Node N130; Polk RT25i; ACI Titan Subwoofer
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  • PixieLaugh
    PixieLaugh Posts: 1
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    Same issue here. Bought FR1 via Dish 3 years ago and the subwoofer just died. Can't find a replacement.
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  • pmh6868
    pmh6868 Posts: 1
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    Sub woofer died. Got new cords for both sound bar and subwoofer......did not help. Set up says to sync with soundbar sync button.....NO SUCH BUTTON ON MY SOUND BAR. Tried sync with dongle but ....NOTHING. help, HELP, H E L P!
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    It would be best to contact Polk at: 1-800-377-7655 and follow prompts for soundbar help. Have the serial number handy when you call.
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