Customer service sucks !!!

245

Comments

  • nguyendot
    nguyendot Posts: 3,594
    edited January 2010
    shack wrote: »
    Generally, if you act like an **** to a CS rep...they will ignore you...

    Hammer, nail, head.
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
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  • heiney9
    heiney9 Posts: 25,217
    edited January 2010
    Use a phone it works better. There are lots of companies out there that receive e-mail but are slow to respond. A phone call is the best way to reslove a technical or CS issue.

    anhchungdoan, you seem to be a bit of a tool so sorry if I take Polk CS side over yours. I have had nothing but excellent experiences w/CS as well as many people I know on this forum. Sometimes crap happens and for you to expect a large company like Polk to remember your name 3 weeks later is a bit ridiculous when they deal with so many people on a daily basis.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • tcrossma
    tcrossma Posts: 1,301
    edited January 2010
    shack wrote: »
    Generally, if you act like an **** to a CS rep...they will ignore you...

    +1 to this. And I hate to tell you, the customer is not always right either. The attitude that people have these days that just because you're "the customer" you can act like a schmuck doesn't fly everywhere. Try being nice, and make an effort at being coherent, and you might get some results.
    Speakers: Polk LSi15
    Pre: Adcom GFP-750 with HT Bypass
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  • Ricardo
    Ricardo Posts: 10,636
    edited January 2010
    anhchungdoan wrote: »
    I do not complaint abt $399.00 hi class ****, Do I ?

    While you're at it, you can ask her to teach you some spelling and grammar rules.
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
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  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited January 2010
    nguyendot wrote: »
    Hammer, nail, head.
    This thread is not really worth any of my time but just a silly question; Are you related to Bobt?
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,728
    edited January 2010
    No offense dude, but if you speak like you type then Polk CS is going to have a hard time understanding you, that might be your root cause right there...
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  • NJPOLKER
    NJPOLKER Posts: 3,474
    edited January 2010
    I know who's wrong in this one. The reason I know that is because history repeats itself. The history is Polk customer service is second to none. How can I say that? Easily because I have many dealings with them it the past and they always have done more than they promised. So, here we have a **** breath who can not communicate very well saying the other guy is the problem. Typical, and things like this happen all the time and once the complainer finally communicates properly the problem gets solved quickly.
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  • Fongolio
    Fongolio Posts: 3,516
    edited January 2010
    If you present yourself on the phone anything like you do on this thread it would be no small wonder that you're not getting anywhere. Treat people how you like them to treat you. Be all demanding and yell at me and I'll give you the finger. Politely explain the situation in a reasonable tone and I'll fix your problem. Basic human reaction.
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  • nguyendot
    nguyendot Posts: 3,594
    edited January 2010
    Everyone, just tell him to call in again, no need to drag this on anymore. He'll never learn otherwise.
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
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  • anhchungdoan
    anhchungdoan Posts: 760
    edited January 2010
    Ricardo wrote: »
    While you're at it, you can ask her to teach you some spelling and grammar rules.

    Oh, she's a perfect hi-end blonde with some good education but I'd rather have her to teach me the art of Karma Sutra while I teach her the skill of being financial independent so she won't be like the rest of 95% of the population at retirement age. :D
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  • Knucklehead
    Knucklehead Posts: 3,602
    edited January 2010
    ^^^^you need more than Polk CS help....
    Polk Audio Surround Bar 360
    Mirage PS-12
    LG BDP-550
    Motorola HD FIOS DVR
    Panasonic 42" Plasma
    XBOX 360[/SIZE]

    Office stuff

    Allied 395 receiver
    Pioneer CDP PD-M430
    RT8t's & Wharfedale Diamond II's[/SIZE]

    Life is one grand, sweet song, so start the music. ~Ronald Reagan
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  • pitdogg2
    pitdogg2 Posts: 25,734
    edited January 2010
    I will side with the rest on here!!! Polk CS is the best period! Why not try to send an email while on the phone with the rep I've done that while on the phone with Helen and Kim. Both were very helpful and VERY pleasent. Needless to say it took just a few seconds for my email to get through and theirs to me in response.

    Thank you Polk Customer Service!!!!
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  • inson71
    inson71 Posts: 90
    edited January 2010
    In my experience, Customer Service has always been great. I don't know if I am missing something here, but if you are financially independent, why settle for a $399 pair of speakers in the first place?
    Onkyo Pr-sc 5509
    Parasound 2250/Parasound 5125
    SVS PB 12 Plus
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    Polk RTI 8, CSI 3, 4 FXI 3
    Sony 55" LCD
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  • hearingimpared
    hearingimpared Posts: 21,136
    edited January 2010
    Some people are just plain unresonable.
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  • NJPOLKER
    NJPOLKER Posts: 3,474
    edited January 2010
    anhchungdoan wrote: »
    Oh, she's a perfect hi-end blonde with some good education but I'd rather have her to teach me the art of Karma Sutra while I teach her the skill of being financial independent so she won't be like the rest of 95% of the population at retirement age. :D

    LMFAO
    Do you think for one second anyone believes what you say?

    I am not going to fight with you here but try and help you again.

    Whats the status of your situation right now?
    Be as clear and concise as possible please.
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  • nguyendot
    nguyendot Posts: 3,594
    edited January 2010
    inson71 wrote: »
    In my experience, Customer Service has always been great. I don't know if I am missing something here, but if you are financially independent, why settle for a $399 pair of speakers in the first place?

    It's not a pair, it's a soundbar....lol

    He wanted "real" surround.
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
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  • heiney9
    heiney9 Posts: 25,217
    edited January 2010
    NJPOLKER wrote: »
    Be as clear and concise as possible.


    That's the PROBLEM.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • anhchungdoan
    anhchungdoan Posts: 760
    edited January 2010
    nguyendot wrote: »
    It's not a pair, it's a soundbar....lol

    He wanted "real" surround.

    LOL, you probably never walked into a hi-end dealer or owned any of the hi-end gear except "things" on Craig lists.
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  • reeltrouble1
    reeltrouble1 Posts: 9,312
    edited January 2010
    to know suck one must suck..........

    RT1
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  • NJPOLKER
    NJPOLKER Posts: 3,474
    edited January 2010
    I do understand that but I am trying help by showing him the proper way to go about resolving something like this. It's a long shot I know but better than beating him. Attitude is critical and he has shown a bad one but maybe we can do a little mentoring here. We'll see I guess. I know if I needed anything I'd call C.S. and talk with OUR friends and have whatever it is handled in a heart beat. When I say OUR friends they are his too but for some reason he does not get it.
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  • anhchungdoan
    anhchungdoan Posts: 760
    edited January 2010
    AsSiMiLaTeD wrote: »
    No offense dude, but if you speak like you type then Polk CS is going to have a hard time understanding you, that might be your root cause right there...


    Don't concern about my second language, brother. We had a VP who couldn't spell the word "potato" in plural and another VP who does not know American history. Yet, another VP candidate who does not even read any newspapers and who can see Russia from her house.

    I am more than qualified to be a POTUS .:D
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  • dorokusai
    dorokusai Posts: 25,577
    edited January 2010
    anhchungdoan wrote: »
    I placed a call again and get the same dude again, he claimed that he was not aware of my e-mail and acted like he never talked to me. Once I was given his e-mail address then I told him right on the spot that it was him who promised me a replacement and the prepaid postage. He refused to acknowledge the fact that he and I had any conversation about the POS 360 soundbar few weeks ago.

    I'd believe the CS guy before I'd believe you but that's just me. I think you should find another manufacturer since you are so disatisfied. Aren't you the same guy that was trying to sell that broke equipment in the FM?
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • jacob.simpson
    jacob.simpson Posts: 481
    edited January 2010
    Low Price, AudioPhile Quality, CUSTOMER SERVICE rivals that of boutique Stores thats the experience i have had with Polk, in forum for little less than 2 years i have never seen a customer unhappy....that said i think all others have given you enough options or else stick with some other manufacturer as dorokusai mentioned... no offence meant, mistakes can happen with anybody, there is nothing wrong in giving another try.
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  • anhchungdoan
    anhchungdoan Posts: 760
    edited January 2010
    dorokusai wrote: »
    I'd believe the CS guy before I'd believe you but that's just me. I think you should find another manufacturer since you are so disatisfied. Aren't you the same guy that was trying to sell that broke equipment in the FM?

    I had the 360 in the ad with full disclosure.

    No thing is BROKEN. Just the GD inputs are not working. I smelt BS from POLK AUDIO's promise so I pulled the ad and I even advised one of my buyer not to go any further with the transaction.
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  • nguyendot
    nguyendot Posts: 3,594
    edited January 2010
    I still find it funny you come here to ****, and yet instead of listening to everyone when they tell you to CALL, you come back with lame excuses. Seriously?

    So that will cost you another day, which will give you even more room to ****. I suggest you shut your trap until you go do what we suggest, or don't come back please. Your comments are not helping your argument.
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
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  • dorokusai
    dorokusai Posts: 25,577
    edited January 2010
    Let him rant, he'll eventually end up pooping himself at some point.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • jacob.simpson
    jacob.simpson Posts: 481
    edited January 2010
    I have a serious doubt if he works for someone else....:p
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  • nguyendot
    nguyendot Posts: 3,594
    edited January 2010
    dorokusai wrote: »
    Let him rant, he'll eventually end up pooping himself at some point.

    I think that point has come and gone. It's time to wipe and he's all out of TP.
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
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  • shack
    shack Posts: 11,154
    edited January 2010
    I believe he was bashing Newegg as well. Is there patern here? Evidently EVERYONE's customer service sucks....at least when he's dealing with them...despite the fact that no one else seems to have these issues with the companies involved.
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
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  • Slinger182
    Slinger182 Posts: 512
    edited January 2010
    Customers like this at my work cause me to drink heavily. Which in turns makes me irratable and mean to customers which they in turn act even more lame. It's a viscious cycle.
    Panny 55-st30 plasma
    Pioneer vsx-1121
    Parasound 2100 pre
    b&k tx4430 amp
    Oppo bdp-83
    Monster HTS 3500
    polk TSi500s Vr3 Fortress modded
    polk CS20 center channel Vr3 Castle modded
    polk Owm 3 surrounds
    polk PSW505
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