circuit city SUCKS

ben62670

I went to CC earlier, and I saw a Sony 60" DLP 720 table top projection TV for $1100. I didn't have the cash on me so I asked them to hold it for 45 minutes. They said they couldn't hold it unless it was paid in full. So I talked to the guy and said I'll throw you a 20 spot to hold it I have the cash at home. He said he would hold it and I didn't have to through him a 20. So I race home, grab the cash, call a buddy with a truck to meet me there. I get there its gone. They sold it. So I talked to the AV manager he wouldn't substitute anything for it. I talked to the main manager, and told him what happened so I asked if he could give a price break on a smaller one. I told how I had bought a lot of stuff there for home and business. No dice. I'll still try to find a bargain, but I'm PISSED! Back to watching my crappy RCA 27" CRT:mad:

PolkThug

What was it, open box? There's probably a good reason somebody returned it.

ben62670

PolkThug wrote:

What was it, open box? There's probably a good reason somebody returned it.

Yeah it was a display. They were getting rid of a lot of displays to make room for the new ones(1080's). I guess its that time of year when they change over. Good time to shop.

hoosier21

dude carry a credit card, just what did CC do wrong?

ben62670

hoosier21 wrote:

dude carry a credit card, just what did CC do wrong?

Um they told me they would hold them. I didn't have the available balance on my cards. If they told me they couldn't hold them then I wouldn't be pissed. My friends meet me there to pick it up... empty space where the TV was supposed to be.

TroyD

Still trying to figger out what it is CC did wrong.

I mean, too bad you didn't get what you want but if you didn't have the means...I don't see that as thier problem.

Capitalism is king.

BDT

ben62670

TroyD wrote:

Still trying to figger out what it is CC did wrong.

I mean, too bad you didn't get what you want but if you didn't have the means...I don't see that as thier problem.

Capitalism is king.

BDT

I HAD THE CASH. THEY SAID THEY WOULD HOLD IT! If they didn't say they would hold it then it would be no big deal. If I tell someone I will hold something... I do it. IF you tell someone you will hold something... do you hold it? Thank you.

TroyD

Look, man, I empathisize but look.....I'm willing to bet if you ask a salesman how many times that someone says "I'll be right back with the cash"...and they don't show back up? I'm not making a personal judgement here but if you didn't have the credit available or a check/debit card.....see where I'm going with this?

So, yeah, the salesman might be an a$$hole but you're talking about some schmuck making 10 bucks an hour or less....I mean, wtf does he care what he tells you. He figgers that the chances are pretty high that you are FOS anyway.

BDT

1996blackmax

I believe that if someone tells you something they should stick to it.....

VR3

Speaking from... a year (not to much I guess) of working a sales floor...

There is about a 2% rate of someone coming back with the cash they say they will...

Now what I tell alot of customers, that for 20 dollars I will hold said product for a day or a week - depending on the value so it does not go anywhere if they really want it.

To me that is just as good as someone else coming in and buying it on the spot.

So to me, the salesman was in the wrong - simple. But w/e...

ben62670

Vr3MxStyler2k3 wrote:

Speaking from... a year (not to much I guess) of working a sales floor...

There is about a 2% rate of someone coming back with the cash they say they will...

Now what I tell alot of customers, that for 20 dollars I will hold said product for a day or a week - depending on the value so it does not go anywhere if they really want it.

To me that is just as good as someone else coming in and buying it on the spot.

So to me, the salesman was in the wrong - simple. But w/e...

Yep, I told him I would be right back and I was. 45 min.

TroyD

A salesman lie?

Whodathunk it.

I really wonder about some of you guys.

BDT

Bill Ayotte

TroyD wrote:

A salesman lie?

Whodathunk it.

I really wonder about some of you guys.

BDT

No kidding. I sold for a while, and I would have to make good on a lot of promises that the "special people" would make. He told me if I bought this one, I would get this free.....Maybe his **** can buy it for you then....:D

mwh9

I have had good service at cc but, I also believe that if they are not going to really hold something for you that they should not say they will. I understand that a lot of people never come back. I'm not sure what their policy is about holding something but, if they could take a deposit and be held to it, that would help both parties.

pearsall001

I'd be pissed to. The salesman had no right to tell you he would hold if he wasn't. If a specific time frame for you to return was agreeded upon then he should have honored that. If you showed up late, well tough luck. But, if he was up front with you & said he couldn't do it then no problem. If it is true that only 2% actually do return to pick up an item on hold, that's pretty sad also. I'm sure you'll find another good deal.

shack

It's been a few years, but I worked in retail for a while. I don't care what the salesman told you...I guarantee his boss will say he had no right to hold it. A SALE is a sale is a sale! If 15 minutes after you walk out the door, someone else walk up with cash or a CC and says they'll take it, your guy protests and the other sales person goes to the manager....SOLD! To the man with the cash on the spot.

reeltrouble1

You know Shack that is very well what might of happened. Sorry Ben, remember when we thought 27" TV's were the ultimate?

Maybe you will find an even better deal.

RT1

pearsall001

shack wrote:

It's been a few years, but I worked in retail for a while. I don't care what the salesman told you...I guarantee his boss will say he had no right to hold it. A SALE is a sale is a sale! If 15 minutes after you walk out the door, someone else walk up with cash or a CC and says they'll take it, your guy protests and the other sales person goes to the manager....SOLD! To the man with the cash on the spot.

This might very well be true. It just goes to show you the caliber of management now adays. If that is the policy then all salespersons should know that & not lead the customer on. The manager was probably a sales guy/gal on Friday & promoted to mgr on Sat. Piss poor management at the top trickles down to the grunts on the floor. In the end, the customer is the one that gets screwed.

shawn474

I agree with Shack. Whether or not it is fair or honorable is up for debate, but I understand that's the way retail works.

I actually had a great experience at CC. Bought a 47" Panasonic RPT on open box buy for a steal of a price. I paid extra for delivery. It was delivered the next day and it did not work. So I called the manager; he refunded the delivery charge and sent a brand new one out the next day with a 100 dollar extra credit. New it was a $1200.00 television at the time; when all was said and done I paid less than $800.00. I would shop there again on this experience alone.

Shawn

Gaara

I'm going with Trey on this one, I worked sales for around 2.5 years and I would say less then 2% of the time a customer says they will be back, even if they are specific, and they actually do come back. I am always shocked when a customer says there going to run home get the cash and come back, I can remember every single time it has happened it is that rare. More often they buy somewhere else to save 20 bucks...I have many times had employees call from other locations saying they have my customer there and wants a better deal. I lost over $200 once to a customer who went to a mass location to save ~$30, because mass has 5% sales taxed opposed to 6% of ct. I told the guy after that I would have given him $100 right then and there from my own pocket to have bought it from me.

From my experience customers are more of scum bags then salesmen. This kind of crap happens (salesmen doesn't believe you and sells it to someone else) because most of the time the salesmen gets screwed. I am surprised that the manager didn't do anything for you though, thats kinda skeezy.

Jared

DarqueKnight

Prior to moving to New Orleans in 1997, a realtor was taking me around to look at houses. We passed by a house I liked that had a "for sale" sign in front and I wanted to stop and take a look at it. My realtor said the house was under contract and not available. I insisted that we stop. The fact that the house was "under contract" didn't discourage me because I know that a lot of people sign a purchase contract and then can't come up with the money to close the deal. I never fall into that trap because, before I go shopping for anything (houses, cars, audio gear, shoes, etc.), I make sure I have the means to make a purchase. With regard to expensive purchases like houses, it amazes me how people will go house shopping, find a house they like, get emotionally attached to it, then when they run the numbers, get heartbroken when they find they really can't afford it.

Anyway, the house was just what I was looking for and I really didn't want to look at any more houses. My realtor informed me that, since this was a new subdivision, the builder would be happy to build me one just like it. We then went to the builder's office where I introduced myself to the builder's sales agent, handed her a copy of my mortage pre-approval letter, and told her I wanted the house I just looked at. The sales agent read me the routine about the house being under contract. I just said "ok" and took out my check book, wrote a $3000 earnest money check, and told the sales agent to call me if they wanted to sell me the house.

The sales agent called the next day and told me that, since the current buyers were "having some difficulty securing financing", the builder has agreed to sell me the house if I still was interested. I went on to complete the purchase.

Shortly after moving in, I was shopping for furniture when I saw a dining room set that I wanted. It had a big red "SOLD" sign on it. However, experience had taught me that, similar to marriage, "SOLD" doesn't always = "UNAVAILABLE". I told a salesman that I wanted a dining room set just like this one. He said that was the last one they had and that it would take 8 to 10 weeks to special order another one. He asked how would I be paying. I replied "Cash, check, or credit card, whichever you prefer. I am ready to buy today". He went to talk to his manager. When he returned, he said that the current purchasers were waiting credit approval, but if I was ready to make a purchase and didn't need to apply for financing, I could have the dining room set and it would be delivered early the next week. He further mentioned that I would receive a discount if I paid by cash or check. I wrote them a check and took delivery of my merchandise the following Tuesday.

I can imagine that the previous purchasers in each of these examples had some "choice" words for the sellers after they learned what happened. Such good capitalism.:)

DarqueKnight

Gaara wrote:

From my experience customers are more of scum bags then salesmen.

I agree. Let's see...you're a salesman and one customer says I'll be right back and another customer walks in with cash or CC. Who you gonna sell to...cash now...or cash maybe? I have been on both sides of the saleman/customer continuum and I guarantee you, when a customer says "hold it 'til I go home and get the cash", what the salesman hears is one of the following or more of the following:

1. "Hold it while I shop around for a better deal. If I can't find a better deal, I'll come back and buy yours."

2. "Hold it while I talk it over with my wife/significant other/spititual advisor/etc."

3. "Hold it while I go home to think about it some more."

Sure, the salesman will be polite and agree to hold it for you. In the event that he sells the item and you really do come back, he can always blame his manager for not allowing him to hold it.

GaryZ06

I learned one thing...most people's word is like their credit....Crap :eek:

daboyz

I would have to go w/Ben. The salesperson should have checked w/the manager on duty about the hold issue. If the salesperson agrred to it he should have taken the $20 as down payment and promptly put a sold ticket on it. Agree to hold it til end of business. If not back, then it is a credit and TV is back on the market.

I am a manager of a retail store and that is what I would do. If one of my salespeople did this and it was sold to someone else, I would at least give the customer a similar deal. The CC manager was wrong IMHO. Yes, in many cases the customer doesn't come back, but when there is cash down and you put a time limit on it that is how it should be done.

Ben, did another salesman sell it and yours was a lazya$$? Sometimes that happens. Store should have made it right.


Dave

Rivrrat

If that had happened to me, I'd be upset, and I wouldn't shop there again.

Although, it wouldn't be difficult for me to make that decision about CC. I almost never step foot in he place.

Polkersince85

Everything out there is just like the flea market...take your hand off of it and it's gone.

first capital

I go with take my deposit of $20.00 and if Im not nack in an hour sell it!

ben62670

DarqueKnight wrote:

I agree. Let's see...you're a salesman and one customer says I'll be right back and another customer walks in with cash or CC. Who you gonna sell to...cash now...or cash maybe? I have been on both sides of the saleman/customer continuum and I guarantee you, when a customer says "hold it 'til I go home and get the cash", what the salesman hears is one of the following or more of the following:

1. "Hold it while I shop around for a better deal. If I can't find a better deal, I'll come back and buy yours."

2. "Hold it while I talk it over with my wife/significant other/spititual advisor/etc."

3. "Hold it while I go home to think about it some more."

Sure, the salesman will be polite and agree to hold it for you. In the event that he sells the item and you really do come back, he can always blame his manager for not allowing him to hold it.

So its polite to lie?
Thats good DK.
So when you are selling something are you being "polite" when you agree on something, or are you going to honor your deal?

ben62670

daboyz wrote:

I would have to go w/Ben. The salesperson should have checked w/the manager on duty about the hold issue. If the salesperson agrred to it he should have taken the $20 as down payment and promptly put a sold ticket on it. Agree to hold it til end of business. If not back, then it is a credit and TV is back on the market.

I am a manager of a retail store and that is what I would do. If one of my salespeople did this and it was sold to someone else, I would at least give the customer a similar deal. The CC manager was wrong IMHO. Yes, in many cases the customer doesn't come back, but when there is cash down and you put a time limit on it that is how it should be done.

Ben, did another salesman sell it and yours was a lazya$$? Sometimes that happens. Store should have made it right.

Dave

I had 3 salesmen there with me because they were having problems finding the correct wires with the signal.

jdhdiggs

If you didn't give him any money, than tough...

As DK said, cash is king and a sale is a sale. My second car, I was standing there with $2K in cash and another buyer promising to write them a check for $400 and come back with $2K in cash the next day. Guess who got the car... I did...

daboyz

The main point is a retailer should back their salespeople. If they said it, you make it right. If the salesperson keeps doing it, fire 'em.