Unable to purchase Home Theater system
MBinMD
Posts: 19
I am unable to purchase a home theater system from polkaudio.com
The shopping cart glitches out when I add one of the bundles to cart. No total is shown and if I proceed with the order anyway it fails to process. I've sent a support email and called online order support to no avail.
Can this be fixed soon? I want to make a purchase while the deals are active and my promo code is valid.
The shopping cart glitches out when I add one of the bundles to cart. No total is shown and if I proceed with the order anyway it fails to process. I've sent a support email and called online order support to no avail.
Can this be fixed soon? I want to make a purchase while the deals are active and my promo code is valid.
Best Answer
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Hey guys, for some reason I was not receiving notifications from the forum. It looks like it was fixed, but let me know if you experience this again.
![[Deleted User]](https://we.vanillicon.com/e87c50737f9df2ad40e383522437a0f7_100.png)
Answers
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Confirmed, it's a problem with the website. @CarlJacobson_POLK
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I'll bring this to Polk's attention.
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Confirmed, it's a problem with the website. @CarlJacobson_POLKSeleniumFalcon wrote: »I'll bring this to Polk's attention.
Thank you both. I've tried Firefox, Edge, Chrome, and private browsing/incognito modes. No luck. -
If you'd have won the Powerball lottery you could have had your band of blood sucking lawyers do it for you. Just saying.Gustard X26 Pro DAC
Belles 21A Pre modded with Mundorf Supreme caps
B&K M200 Sonata monoblocks refreshed and upgraded
Polk SDA 1C's modded / 1000Va Dreadnaught
Wireworld Silver Eclipse IC's and speaker cables
Harman Kardon T65C w/Grado Gold. (Don't laugh. It sounds great!)
There is about a 5% genetic difference between apes and men …but that difference is the difference between throwing your own poo when you are annoyed …and Einstein, Shakespeare and Miss January. by Dr. Sardonicus -
I'm astonished that this is still broken. I've been trying to place an order since early last week.
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2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC
erat interfectorem cesar et **** dictatorem dicere a -
@CFarrell_SoundUnited
Calling Clint as well -
I even reported this post at the very same time Ken responded that he would reach out.
Polk, you can do better than this! Much better!
Tom~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~ -
@CFarrell_SoundUnited
Calling Clint as wellI even reported this post at the very same time Ken responded that he would reach out.
Polk, you can do better than this! Much better!
Tom
Thanks! I've already ordered a receiver from the Denon site. Now I need some speakers. -
It used to be back in the day that we would see a post like this, make one phone call to our sources within Polk, and it was quickly remedied. I am saddened that it has been over 48 hours, many forum members have tried to help and Polk has done apparently nothing to resolve what should be a simple fix.
The very least they could have done is let you know that they are working on it and if they couldn't resolve the issue in a timely manner, that they would honor the current sale price. Yet....nothing at all.
Infuriating (to me) and I'm not even the one buying speakers!
Tom~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~ -
Yeah when customers cannot even purchase an item from your website for several consecutive days and it's still unresolved, that aint good.
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Yeah when customers cannot even purchase an item from your website for several consecutive days and it's still unresolved, that aint good.
The e-commerce team are asleep at the wheel. One would think that said team would notice they have not sold any HT systems in over a week. -
Taking naps and dice games in the warehouse
2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC
erat interfectorem cesar et **** dictatorem dicere a -
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2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC
erat interfectorem cesar et **** dictatorem dicere a -
It's something at least. -
I've sent you a PM requesting your phone number which I can forward to Polk.
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I've given your numbers to Erin at Polk.
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Thanks, Ken. You rock, sir.
Tom~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~ -
Glad to be of help.
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SeleniumFalcon wrote: »I've given your numbers to Erin at Polk.
Fantastic! Good stuff. Thank you. -
No doubt, yet another vanilla issue.Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
The e-commerce side of polkaudio.com doesn't run on Vanilla, just the forum.
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Ok, thanks.Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
This arrived today. Still unable to place an order on polkaudio.com. Aside from the online support CSR email I shared, I have yet to hear from anyone with Polk.
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I had an issue with the cart when I bought the R200ae. The cart wouldn't take the coupon code I had so I called them and asked them if I could just place the order and they refund me.
That plan was agreeable to them, fwiw- Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit. -
I had an issue with the cart when I bought the R200ae. The cart wouldn't take the coupon code I had so I called them and asked them if I could just place the order and they refund me.
That plan was agreeable to them, fwiw
I called them and asked if I could order over the phone. I was told no by the off-shored call center rep.
*edit* I called on 11/8/22 @ 2:33PM EST, for the record.Post edited by MBinMD on -
Weird, hopefully they have it fixed soon- Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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Houston......We have a problem here......
Tom~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~ -
Houston......We have a problem here......
Tom
Indeed. I can add, remove, check out, etc all but the home theater bundles. They make the cart glitch out, every single one.
