CarlJacobson_POLK

Hello Carl,

I was referred to you via this thread https://forum.polkaudio.com/discussion/comment/2641429#Comment_2641429.

I am simply seeking to return, per Polk's Return Policy, two pairs of Atriums I just purchased, and yet despite several emails and countless phone calls I have been unable to elicit a response from Polk's "Customer Service".

Are you able to assist, in any way, to help me obtain an RMA and return label?

Been Trying to return my HTS-12 for two months, calling and emailing them and no response. Been supporting Polk for over 20 years, so disappointing. Everyone on this forum having the same problems should start blowing up their socials and do what they can to get some attention. I’ve done everything I can to get a damn return label and nobody responds. The 844-298-5033 return line (which I believe is Sound United) does not work, nobody will answer that line. And don’t even bother calling the customer service line to try to get through because they’ll (they being someone in foreign location) just go through their robotic responses and tell you they’ll escalate the situation and nothing will happen. I don’t know what to do, any help would be nice.

CarlJacobson_POLK