ANYTHING From the People at POLK? -MaxSR-

While I understand this is a users forum, and that other contributors make suggestions that often solve or clarify the questions asked here, I see a complete DISTANCING from any company representative when it comes to discussing SERIOUS issues that affect the customers who've purchased this manufacturer's product.
There is no way another user is going to have the resources to answer a question about glitches in, for example, a wireless soundbar's faulty operation. When more than a few people post about "popping," and those posts go completely unaddressed by anyone from POLK, I say "shame on you!"
You, the company's technical representative, can step up and say, "we'd like to contact you about your issue," or "we're aware of a problem, and we hope to address it in a coming update."
Your phone support seems to shift callers off to a third party help-desk, that in my opinion has been completely useless.
I had received an email from the retailer I purchased my MagnifiMaxSR from, stating that a POLK representative wanted to contact me. I said that would be great, and then heard nothing. Polk's interest must be directed toward releasing the next new thing.
I had been told by POLK for months, that the release of the MagnifiMaxSR was being held up because "they wanted to make sure everything was perfect, since they'd only have one chance to impress," yet that bluster continues to ring hallow.
There is no way another user is going to have the resources to answer a question about glitches in, for example, a wireless soundbar's faulty operation. When more than a few people post about "popping," and those posts go completely unaddressed by anyone from POLK, I say "shame on you!"
You, the company's technical representative, can step up and say, "we'd like to contact you about your issue," or "we're aware of a problem, and we hope to address it in a coming update."
Your phone support seems to shift callers off to a third party help-desk, that in my opinion has been completely useless.
I had received an email from the retailer I purchased my MagnifiMaxSR from, stating that a POLK representative wanted to contact me. I said that would be great, and then heard nothing. Polk's interest must be directed toward releasing the next new thing.
I had been told by POLK for months, that the release of the MagnifiMaxSR was being held up because "they wanted to make sure everything was perfect, since they'd only have one chance to impress," yet that bluster continues to ring hallow.
Comments
I'm sorry you're having problems with the MagniFi Max. I'll ask my friend, at Polk, to contact you via email.
To be honest I like it the way it is.
Please post back up, I'd like to buy one...pending
TFS
Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC
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Also, Having issues with casting and it playing, or skipping during playback. I can play from my phone via Bluetooth, but casting sucks from my phone to the Max SR using GPM. Skips, pauses, freezing