Madisound Packing (MR Clarity Caps)
Toolfan66
Posts: 17,243
I received my MR Clarity Capacitors today, I was excited, till I opened the box to check them out, I can not believe the way they just put them together, so they could bang around, and crack, and break the blue plastic, "YES" I have pieces of blue plastic in the box. Considering what one pays for these, and waiting for them to get them in stock, "YOU" would think the packing job would be "TOP NOTCH"
And when I call them Monday, I'm sure they will replace the broken ones, but the sad thing is, they are out of stock on the MR 12's, and I'm back to waiting again..
:mad:
I am very disappointed to say the least..
I will post pics later..
And when I call them Monday, I'm sure they will replace the broken ones, but the sad thing is, they are out of stock on the MR 12's, and I'm back to waiting again..
:mad:
I am very disappointed to say the least..
I will post pics later..
Post edited by Toolfan66 on
Comments
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I hate it when it happens like that.
Simple tape would attach them on the box and prevent any movement even if they cheap out on proper packaging.
Hopefully, they'll learn next time.
Klipsch RB81, KG3.5, B&W DM602.5, Polk.
Subwoofers: Klipsch RW10, Triad ProSub Bronze. -
I would be double GRRRRRRR
Take some pics and go ahead send in your email so they have a reference...feel your pain I hate waiting on a bonehead screw up.2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC
erat interfectorem cesar et **** dictatorem dicere a -
The MR used to ship in it's own box from CC with fancy purple packing paper..."He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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I am very disappointed to say the least..
Sorry about your troubles. I would have expected better from an audiophile-oriented company like Madisound.
Are you building an external crossover? I know you are not going back to the days of stacking capacitors. Those MR's are 2x to 3x the size of Sonicaps.The MR used to ship in it's own box from CC with fancy purple packing paper...
The folks at Madisound probably keep those fancy boxes for personal holiday gift use.Proud and loyal citizen of the Digital Domain and Solid State Country! -
The MR used to ship in it's own box from CC with fancy purple packing paper...
Well they should go back to it, even the leads on the MR 12's are bent all up. The MR 27's, and MR 6.8's look good, only the MR 12's have issues, and, they are the ones I have been waiting for. They could have at least wrapped each capacitor in bubble wrap, "BUT" why do that? Just throw them together around some brown paper, and call it a day.. -
darqueknight wrote: »sorry about your troubles. I would have expected better from an audiophile-oriented company like madisound.
Are you building an external crossover? I know you are not going back to the days of stacking capacitors. Those mr's are 2x to 3x the size of sonicaps.
Yes, i'm going for the external crossovers. I'm going to use a piece of delrin, and build them point to point, no crossover board.
I did expect better from them, for an order this size, i just don't get it..
[/quote]
The folks at madisound probably keep those fancy boxes for personal holiday gift use.[/quote]
lol!! -
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That is totally unacceptable at any price. It's a shame that they don't take more pride in packing items for shipment.
- SDA 2BTL · Sonicaps · Mills resistors · RDO-198s · New gaskets · H-nuts · Erse inductors · BH5 · Dynamat
- Crossover upgrades by westmassguy
- Marantz 1504 AVR (front speaker pre-outs to Adcom 555)
- Adcom GFA-555 amp · Upgrades & speaker protection added by OldmanSRS
- Pioneer DV-610AV DVD/CD player
- SDA CRS+ · Hidden away in the closet
- SDA 2BTL · Sonicaps · Mills resistors · RDO-198s · New gaskets · H-nuts · Erse inductors · BH5 · Dynamat
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I ordered a bunch of crossover parts from Madisound and they arrived loose in a box like that. No damage, but I guess that's standard procedure.
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I've never had an issue like that from Madisound...and I've purchased quite a few MRs from them. Maybe there's a new guy in shipping who shouldn't be there."He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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Yea they got someone working there that doesn't need a job.
It only takes a minute to get some newspaper and wad it up for padding.
Try and get the pictures to them today so that they will see them first thing Monday morning.I've never had an issue like that from Madisound...and I've purchased quite a few MRs from them. Maybe there's a new guy in shipping who shouldn't be there.POLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
PIONEER PL-510A SONY BDP S5100
POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1 -
Same here, their packing is always loose, or slipshod. I just received a delivery which included two 100uf PX caps, that are the size of grapefruits. Luckily they were unscathed. I would be fuming if those were my MRs.audiomagnate wrote: »I ordered a bunch of crossover parts from Madisound and they arrived loose in a box like that. No damage, but I guess that's standard procedure.Home Theater/2 Channel:
Front: SDA-2ATL forum.polkaudio.com/discussion/143984/my-2as-finally-finished-almost/p1
Center: Custom Built forum.polkaudio.com/discussion/150760/my-center-channel-project/p1
Surrounds & Rears: Custom Built forum.polkaudio.com/discussion/151647/my-surround-project/p1
Sonicaps, Mills, RDO-194s-198s, Dynamat, Hurricane Nuts, Blackhole5
Pioneer Elite VSX-72TXV, Carver PM-600, SVS PB2-Plus Subwoofer
dhsspeakerservice.com/ -
I'm more upset knowing they are out of stock, and replacements can take weeks/months. I waited weeks for these. Emails are already sent, I even emailed Clarity about my issue.
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I'm more upset knowing they are out of stock, and replacements can take weeks/months. I waited weeks for these. Emails are already sent, I even emailed Clarity about my issue.
Good on you! You may get a better response by involving Clarity. For the price of the MR's it's completely rediculous that they can't pack them better."Science is suppose to explain observations not dismiss them as impossible" - Norm on AA; 2.3TL's w/sonicaps/mills/jantzen inductors, Gimpod's boards, Lg Solen SDA inductors, RD-0198's, MW's dynamatted, Armaflex speaker gaskets, H-nuts, brass spikes, Cardas CCGR BP's, upgraded IC Cable, Black Hole Damping Sheet strips, interior of cabinets sealed with Loctite Power Grab, AI-1 interface with 1000VA A-L transformer -
Improper training in the shipping dept. Slackers.
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Sorry for your cap woes Larry. Madisound better take car of this for you. Sorry you have to wait for the new 12uF caps. Interested in hearing your thoughts when you complete this project.
Taken from a recent Audioholics reply regarding "Club Polk" and Polk speakers:
"I'm yet to hear a Polk speaker that merits more than a sentence and 60 seconds discussion."![:\](https://forum.polkaudio.com/resources/emoji/confused.png ":\")
My response is: If you need 60 seconds to respond in one sentence, you probably should't be evaluating Polk speakers.....
"Green leaves reveal the heart spoken Khatru"- Jon Anderson
"Have A Little Faith! And Everything You'll Face, Will Jump From Out Right On Into Place! Yeah! Take A Little Time! And Everything You'll Find, Will Move From Gloom Right On Into Shine!"- Arthur Lee -
Email from Clarity..Larry, I am sorry for the problem you've had and the inconvenience it has caused. I'll take a look at this as soon as I get to the office Monday.
We'll work with Madisound and do what we can to get it sorted out quickly.
Regards,
David Thomson
General Manager -
For the money spent, go figure? I guess it is true, never enough time to do it right the first time, but always enough time to do it a second time.
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Larry, I am sorry for the problem you've had and the inconvenience it has caused. I'll take a look at this as soon as I get to the office Monday.
We'll work with Madisound and do what we can to get it sorted out quickly.
Regards,
David Thomson
General Manager
Nice response - hope they follow through."Science is suppose to explain observations not dismiss them as impossible" - Norm on AA; 2.3TL's w/sonicaps/mills/jantzen inductors, Gimpod's boards, Lg Solen SDA inductors, RD-0198's, MW's dynamatted, Armaflex speaker gaskets, H-nuts, brass spikes, Cardas CCGR BP's, upgraded IC Cable, Black Hole Damping Sheet strips, interior of cabinets sealed with Loctite Power Grab, AI-1 interface with 1000VA A-L transformer -
Yes, it's damaged, and Yes, you should not have to accept damaged items due to poor packaging or rough handling.
That said...there's no electrolyte to leak out. Install the thing, and listen in comfort and bliss until the new, properly-packaged, undamaged cap(s) show up. At that time, you pop the damaged cap(s) back out, and solder the un-damaged ones in. But in the meantime, you're listening to your equipment instead of "waiting".
I bet there is not one bit of FUNCTIONAL damage; at least in the short-term. -
Clarity is making me new caps, I'm told they will ship on Friday..
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Wow! Good customer service on Clarity's part.
Taken from a recent Audioholics reply regarding "Club Polk" and Polk speakers:
"I'm yet to hear a Polk speaker that merits more than a sentence and 60 seconds discussion."
My response is: If you need 60 seconds to respond in one sentence, you probably should't be evaluating Polk speakers.....
"Green leaves reveal the heart spoken Khatru"- Jon Anderson
"Have A Little Faith! And Everything You'll Face, Will Jump From Out Right On Into Place! Yeah! Take A Little Time! And Everything You'll Find, Will Move From Gloom Right On Into Shine!"- Arthur Lee -
I am about to receive bunch of caps and resistors from Madisound tomorrow.
Will update on packing
Klipsch RB81, KG3.5, B&W DM602.5, Polk.
Subwoofers: Klipsch RW10, Triad ProSub Bronze. -
Hopefully they got a new capper packer:cheesygrin:I am about to receive bunch of caps and resistors from Madisound tomorrow.
Will update on packingPOLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
PIONEER PL-510A SONY BDP S5100
POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1 -
Wow! Good customer service on Clarity's part.
+1 Sounds like they're gonna take good care of you. Mistakes happen but it's how they're handled that tells you how good the company is."Science is suppose to explain observations not dismiss them as impossible" - Norm on AA; 2.3TL's w/sonicaps/mills/jantzen inductors, Gimpod's boards, Lg Solen SDA inductors, RD-0198's, MW's dynamatted, Armaflex speaker gaskets, H-nuts, brass spikes, Cardas CCGR BP's, upgraded IC Cable, Black Hole Damping Sheet strips, interior of cabinets sealed with Loctite Power Grab, AI-1 interface with 1000VA A-L transformer -
Received an email from David this morning, My MR12's have shipped, and the two MR6.8's will ship in 6-7 days..
Customer service is top notch with these guys!!! -
This is great to hear. It certainly makes me feel better abut doing business with Madisound in the future.
I'm glad they took care of you. I hate to do business with outfits that create a problem and then try to make it your problem. These guys accepted responsibility and remedied the issue quickly.Family Room, Innuos Statement streamer (Roon Core) with Morrow Audio USB cable to McIntosh MC 2700 pre with DC2 Digital Audio Module; AQ Sky XLRs to CAT 600.2 dualmono amp, Morrow Elite Speaker Cables to NOLA Baby Grand Reference Gold 3 speakers. Power source for all components: Silver Circle Audio Pure Power One with dedicated 20 amp circuit to main panel.
Exercise Room, Innuos Streamer via Cat 6 cable connection to PS Audio PerfectWave MkII DAC w/Bridge II, AQ King Cobra RCAs to Perreaux PMF3150 amp (fully restored and upgraded by Jeffrey Jackson, Precision Audio Labs), Supra Rondo 4x2.5 Speaker Cables to SDA 1Cs (Vr3 Mods Xovers and other mods.), Dreadnaught with Supra Rondo 4x2.5 interconnect cables by Vr3 Mods. Power for each component from dedicated 20 amp circuit to main panel, except Innuos Statement powered from Silver Circle Audio Pure Power One. -
Moose68Bash wrote: »This is great to hear. It certainly makes me feel better abut doing business with Madisound in the future.
I'm glad they took care of you. I hate to do business with outfits that create a problem and then try to make it your problem. These guys accepted responsibility and remedied the issue quickly.
Not so sure Madisound came through, but Clarity sure did. The David TF refers to in his post above is the GM of Clarity."Science is suppose to explain observations not dismiss them as impossible" - Norm on AA; 2.3TL's w/sonicaps/mills/jantzen inductors, Gimpod's boards, Lg Solen SDA inductors, RD-0198's, MW's dynamatted, Armaflex speaker gaskets, H-nuts, brass spikes, Cardas CCGR BP's, upgraded IC Cable, Black Hole Damping Sheet strips, interior of cabinets sealed with Loctite Power Grab, AI-1 interface with 1000VA A-L transformer -
Received an email from David this morning, My MR12's have shipped, and the two MR6.8's will ship in 6-7 days..
Customer service is top notch with these guys!!!
Confusing...
So who's shipping the caps?
Did Clarity send caps to Madisound or they shipped directly after verifying purchase from Madisound?
I mean is Madisound in the loop or no at this time?
Klipsch RB81, KG3.5, B&W DM602.5, Polk.
Subwoofers: Klipsch RW10, Triad ProSub Bronze. -
I'm sorry. I may have jumped the gun on this matter.
In any case, it is great to know that somebody -- whether Clarity or Madisound remains to be seen -- has come through. Family Room, Innuos Statement streamer (Roon Core) with Morrow Audio USB cable to McIntosh MC 2700 pre with DC2 Digital Audio Module; AQ Sky XLRs to CAT 600.2 dualmono amp, Morrow Elite Speaker Cables to NOLA Baby Grand Reference Gold 3 speakers. Power source for all components: Silver Circle Audio Pure Power One with dedicated 20 amp circuit to main panel.
Exercise Room, Innuos Streamer via Cat 6 cable connection to PS Audio PerfectWave MkII DAC w/Bridge II, AQ King Cobra RCAs to Perreaux PMF3150 amp (fully restored and upgraded by Jeffrey Jackson, Precision Audio Labs), Supra Rondo 4x2.5 Speaker Cables to SDA 1Cs (Vr3 Mods Xovers and other mods.), Dreadnaught with Supra Rondo 4x2.5 interconnect cables by Vr3 Mods. Power for each component from dedicated 20 amp circuit to main panel, except Innuos Statement powered from Silver Circle Audio Pure Power One.
