Best Of
Re: Legend Line being discontinued.......?
I occasionally have to contact Polk CS for a variety of reasons.
In my experience, if you know exactly what you want... have model numbers, etc - my latest experiences have been... normal?
If you need ASSISTANCE, don't know anything... well you might as well start out here and work your way there.
Also, the average correspondence takes days versus minutes which I have just come to expect from large companies in this day and age. Its a shame but it is what it is.
The days of calling Ken and him taking care of you is over! Same for Chet with Definitive.
Chet and Ken were customer service personified.
In my experience, if you know exactly what you want... have model numbers, etc - my latest experiences have been... normal?
If you need ASSISTANCE, don't know anything... well you might as well start out here and work your way there.
Also, the average correspondence takes days versus minutes which I have just come to expect from large companies in this day and age. Its a shame but it is what it is.
The days of calling Ken and him taking care of you is over! Same for Chet with Definitive.
Chet and Ken were customer service personified.
VR3
5 ·
Re: Legend Line being discontinued.......?
nooshinjohn wrote: »I remember people thinking Polk was going to disappear when they were bought by DEI in 2006. Then again when a private equity company bought them in 2011, and in 2013 it became Sound United. And again in 2022 when they were aquired by Masimo...
I will say Masimo has not done a very good job of providing direction or support for the brand. Everything has gotten much worse.
Check the customer support forum. There were people complaining of "no response" from Polk support at least 5 or 6 years ago, long before Masimo. I think the great support started slipping shortly after it became part of Sound United. Although Masimo hasn't done anything to improve that.
WilliamM2
3 ·
Re: Legend Line being discontinued.......?
I remember people thinking Polk was going to disappear when they were bought by DEI in 2006. Then again when a private equity company bought them in 2011, and in 2013 it became Sound United. And again in 2022 when they were aquired by Masimo...
WilliamM2
2 ·
Re: Legend Line being discontinued.......?
IQ Home Entertainment is your source for home theater, whole-house music systems and home automation, as well as custom residential and commercial design and installation services.
Our featured brands include Klipsch and McIntosh, Sonos, and SVS.
Meh...
Our featured brands include Klipsch and McIntosh, Sonos, and SVS.
Meh...
F1nut
1 ·
Re: Legend Line being discontinued.......?
The product pages show some of the Legend speakers are in stock, some are out of stock and some are coming soon. Hardly sounds like they are discontinued.
F1nut
2 ·
Re: Cicadas raising the roof!
Not down here in the low country but I remember one year when I lived in Northern Virginia they were so loud you could not here yourself talk. It was crazy!
machone
1 ·
Re: Bob Carver Tube Amp company is no more…
You are so fortunate to be the recipient of one of the last great "Bob Carver" amps. I see this as the end of an era. Like the Mopar Hemi. It's had many reintroductions and modernizations but in the end it's just a nostalgic piece of history that will never die in our hearts and minds.
R.
R.
audioluvr
3 ·
Re: Legend Line being discontinued.......?
Who is iq-entertainment and why are they more reliable as a source of information than the manufacture of the loudspeakers?
mhardy6647
4 ·