Best Of
Re: Legend Line being discontinued.......?
nooshinjohn wrote: »I remember people thinking Polk was going to disappear when they were bought by DEI in 2006. Then again when a private equity company bought them in 2011, and in 2013 it became Sound United. And again in 2022 when they were aquired by Masimo...
I will say Masimo has not done a very good job of providing direction or support for the brand. Everything has gotten much worse.
It sure seems that way.
pitdogg2
1 ·
Re: WANTED TO BUY: Polk Legend L400 in Black
For a minute there, I thought I had stumbled upon a dating site. 
Viking64
5 ·
Re: Bob Carver Tube Amp company is no more…
Greg Garska in Hersey MI is a brilliant tech. He doesn’t just swap parts and blow the dust out - he actually understands the circuits and how they work (not many people do understand, when it comes to Bob’s designs). Further, Greg has worked with Bob for hours at multiple Carverfest gatherings, picking his brain and learning the subtle insights. Any gear sent to Greg will come back to you in tip-top shape.
daddyjt
2 ·
Re: Legend Line being discontinued.......?
I occasionally have to contact Polk CS for a variety of reasons.
In my experience, if you know exactly what you want... have model numbers, etc - my latest experiences have been... normal?
If you need ASSISTANCE, don't know anything... well you might as well start out here and work your way there.
Also, the average correspondence takes days versus minutes which I have just come to expect from large companies in this day and age. Its a shame but it is what it is.
The days of calling Ken and him taking care of you is over! Same for Chet with Definitive.
Chet and Ken were customer service personified.
In my experience, if you know exactly what you want... have model numbers, etc - my latest experiences have been... normal?
If you need ASSISTANCE, don't know anything... well you might as well start out here and work your way there.
Also, the average correspondence takes days versus minutes which I have just come to expect from large companies in this day and age. Its a shame but it is what it is.
The days of calling Ken and him taking care of you is over! Same for Chet with Definitive.
Chet and Ken were customer service personified.
VR3
5 ·
Re: Legend Line being discontinued.......?
nooshinjohn wrote: »I remember people thinking Polk was going to disappear when they were bought by DEI in 2006. Then again when a private equity company bought them in 2011, and in 2013 it became Sound United. And again in 2022 when they were aquired by Masimo...
I will say Masimo has not done a very good job of providing direction or support for the brand. Everything has gotten much worse.
Check the customer support forum. There were people complaining of "no response" from Polk support at least 5 or 6 years ago, long before Masimo. I think the great support started slipping shortly after it became part of Sound United. Although Masimo hasn't done anything to improve that.
WilliamM2
3 ·
Re: Legend Line being discontinued.......?
I remember people thinking Polk was going to disappear when they were bought by DEI in 2006. Then again when a private equity company bought them in 2011, and in 2013 it became Sound United. And again in 2022 when they were aquired by Masimo...
WilliamM2
2 ·
Re: Legend Line being discontinued.......?
IQ Home Entertainment is your source for home theater, whole-house music systems and home automation, as well as custom residential and commercial design and installation services.
Our featured brands include Klipsch and McIntosh, Sonos, and SVS.
Meh...
Our featured brands include Klipsch and McIntosh, Sonos, and SVS.
Meh...
F1nut
1 ·
Re: Legend Line being discontinued.......?
The product pages show some of the Legend speakers are in stock, some are out of stock and some are coming soon. Hardly sounds like they are discontinued.
F1nut
2 ·
