Polk magnifi max

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bartek_tychy
bartek_tychy Posts: 4
edited May 2025 in Troubleshooting
Hi all,

So i bought the Polk Magnifi Max SR in 2020 and i loved it, but a couple of weeks ago it started to fail. Very strange things:
Power button doesnt work anymore
LED light at the front always orange/amber
No wifi connection
No wired ethernet connection (router only says mac adress but no ip adres)
Google Home sees the device but cant connect.
HDMI audio not working anymore
B
Optical audio is working but puts volume at maximum constantly
Bluetooth audio is working but keeps disconnecting.
Please help me
Post edited by bartek_tychy on
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    Hello,
    Welcome to the Polk forum. I'll forward your description of the problem to a friend at Polk. Just in case you need a service center where are you living?
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  • bartek_tychy
    bartek_tychy Posts: 4
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    SeleniumFalcon wrote: »
    Hello,
    Welcome to the Polk forum. I'll forward your description of the problem to a friend at Polk. Just in case you need a service center where are you living?

    Thank you very much for your help in this matter, I am from Poland.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    Hello,
    My friend recommended that you contact the Polk dealer where you purchased your soundbar for service.
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  • bartek_tychy
    bartek_tychy Posts: 4
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    polish official service stated in phone conversation l that there is no possibility of repair. My parents also have Magnifi Max and it is also damaged after 3 years of use, I am disappointed with the quality of polk product and service support.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    I will relay your comments.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    Hello,
    I didn't give you those instructions until May 12th? Anyway, I'll ask him to check on your message.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    Hello,
    He found your message in his spam folder. Two replacement bars are on their way to you, they should ship on Monday.
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  • bartek_tychy
    bartek_tychy Posts: 4
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    SeleniumFalcon wrote: »
    Hello,
    He found your message in his spam folder. Two replacement bars are on their way to you, they should ship on Monday.

    hello, soundbars are already with me, thank you very much for your help and support. I can enjoy the sound of Magnifi Max again. Service at the highest level, as befits a leader in the audio industry, best regards.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
    edited June 2025
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    Hello,
    Thanks for letting us know. Take care and enjoy your Polks!
    Post edited by SeleniumFalcon on
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  • Kakashi03
    Kakashi03 Posts: 6
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    SeleniumFalcon wrote: »
    Hello,
    Thanks for letting us know. Take care and enjoy your Polks!

    hi i have themsame issue bought the magnifi max around 2021 bute right now it's stuck on blinking white light..
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