Polk Magnifi Max SR
markstamnl
Posts: 5
Hi all,
So i bought the Polk Magnifi Max SR in 2020 and i loved it, but a couple of weeks ago it started to fail. Very strange things:
I read a lot on the internet but there are a lot of reviews. Some fixed by updates, some fixed by resetting. Seems there are a lot of issues with the Magnifi Max. Is there anything i can do other then contacting support (already filed a ticket btw)? Is there anything possible with the service usb port for example?
So i bought the Polk Magnifi Max SR in 2020 and i loved it, but a couple of weeks ago it started to fail. Very strange things:
- Power button doesnt work anymore
- LED light at the front always orange/amber
- No wifi connection
- No wired ethernet connection (router only says mac adress but no ip adres)
- Google Home sees the device but cant connect.
- HDMI audio not working anymore
- Bluetooth audio is working but puts volume at maximum constantly
- Subwoofer is not working anymore and only "pops"
- Resetting doesnt do anything (no beeps at all)
I read a lot on the internet but there are a lot of reviews. Some fixed by updates, some fixed by resetting. Seems there are a lot of issues with the Magnifi Max. Is there anything i can do other then contacting support (already filed a ticket btw)? Is there anything possible with the service usb port for example?
Comments
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I'll forward your post to a friend at Polk for suggestions.
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Any news from your friend @SeleniumFalcon ?
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I'll ask.
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He has asked that you email him your name, address, telephone number and serial number of the soundbar and they will replace it. Send to: Kim.Jasper@masimo.com
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Thanks! I just send hem a message.
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I received the replacement soundbar and thats working fine (wifi, ethernet, hdmi etc.) but the subwoofer is still popping and clicking. Is it possible that there is a firmware mismatch? Already tried re-syncing and factory reset. Firmware in the google home app is: 136
Surround speakers seems to work fine btw -
Hi,
I’m experiencing the same problem with my soundbar, which is not working properly. It automatically disconnects or increases the volume to maximum on its own.
Is anyone able to help me with this issue? I purchased the device in August 2021 in Poland.
Thank you in advance!
Best regards,
Krzysztof -
Hello,
Welcome! I'll ask a friend at Polk for a service center recommendation where you live.
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I've got the same issues! Power light stays on ,volume goes up every 3 minutes, HDMI source won't change. Any recommendations?
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I'll ask a friend at Polk. Where do you live?
