Polk Magnifi Max SR
markstamnl
Posts: 5
Hi all,
So i bought the Polk Magnifi Max SR in 2020 and i loved it, but a couple of weeks ago it started to fail. Very strange things:
I read a lot on the internet but there are a lot of reviews. Some fixed by updates, some fixed by resetting. Seems there are a lot of issues with the Magnifi Max. Is there anything i can do other then contacting support (already filed a ticket btw)? Is there anything possible with the service usb port for example?
So i bought the Polk Magnifi Max SR in 2020 and i loved it, but a couple of weeks ago it started to fail. Very strange things:
- Power button doesnt work anymore
- LED light at the front always orange/amber
- No wifi connection
- No wired ethernet connection (router only says mac adress but no ip adres)
- Google Home sees the device but cant connect.
- HDMI audio not working anymore
- Bluetooth audio is working but puts volume at maximum constantly
- Subwoofer is not working anymore and only "pops"
- Resetting doesnt do anything (no beeps at all)
I read a lot on the internet but there are a lot of reviews. Some fixed by updates, some fixed by resetting. Seems there are a lot of issues with the Magnifi Max. Is there anything i can do other then contacting support (already filed a ticket btw)? Is there anything possible with the service usb port for example?
Comments
-
I'll forward your post to a friend at Polk for suggestions.
-
Any news from your friend @SeleniumFalcon ?
-
I'll ask.
-
He has asked that you email him your name, address, telephone number and serial number of the soundbar and they will replace it. Send to: Kim.Jasper@masimo.com
-
Thanks! I just send hem a message.
-
I received the replacement soundbar and thats working fine (wifi, ethernet, hdmi etc.) but the subwoofer is still popping and clicking. Is it possible that there is a firmware mismatch? Already tried re-syncing and factory reset. Firmware in the google home app is: 136
Surround speakers seems to work fine btw
