Polk Omni App and TIDAL - not working

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tjay
tjay Posts: 3
edited January 2022 in Troubleshooting
Polk Omni App does not work with TIDAL. If you try to make it work on iOS it will say 'incorrect username or password when trying to sign-in to TIDAL service. On Android it will say 'cannot reach the TIDAL service'. See screenshots enclosed.
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With DTS Play-Fi app it works OK. Same if you try to login to TIDAL app.
Is anyone at Polk Audio aware of this?



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  • VR3
    VR3 Posts: 29,696
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    Have you tried clearing the cache to the app
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • tjay
    tjay Posts: 3
    edited January 2022
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    Nope. I tried on several iPhones and on Android. Same stuff - doesn't work. I tried reinstalling, no luck though. It did not help.
    Now reading your note I tried to search for Polk Omni app cache clearing option. There is none unfortunately unless I missed something.
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  • VR3
    VR3 Posts: 29,696
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    I don't have ios, but on my Samsung note, you go songs to apps then memory and clear cache
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • tjay
    tjay Posts: 3
    edited January 2022
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    Tried it on Android smartphone. It didn't help. Well if the issue is reproducible on several smartphones with freshly installed app I personally doubt that the root cause is the cache content.
    Here is another thread where the author shares similar experience (i.e. Tidal app works fine, also via DTS Play-Fi but it does not work via Polk Omni app : https://forum.polkaudio.com/discussion/194732/polk-omni-a1-how-to-reset-the-amplifier-to-factory-settings
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  • jthifi
    jthifi Posts: 1
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    tjay, did you get a resolution for this problem? I have the exact same issue with Tidal & Omni app. I've installed DTS Play-FI and it works with Tidal. Not crazy about the interface so hoping to stick with Omni.
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