SurroundBAR 360 won't turn on.

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bmctex
bmctex Posts: 2
edited November 2010 in Troubleshooting
I've had my 360 for about 8 months and love it. However, after a short power failure in our community, the system will no longer turn on.

I have tried unplugging it for an hour or so. I have checked the fuse and it looks OK. I have tried the power switch at the back. I have tried turning it on from both the remote and the unit itself.

The only thing that appears on the front panel is a little red light. No sound.

Any ideas?

Thanks - Bruce
Post edited by bmctex on
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  • tvmars
    tvmars Posts: 1
    edited October 2010
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    I'm have exact same issue and only 3 months old
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  • velobran
    velobran Posts: 1
    edited November 2010
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    Mine blew out too. One day it just stopped working (5 months old maybe). Didn't appear to turn on, but if I turned the volume up loud enough, it would pop. Got a replacement. 4 months later, the speaker cuts out with any loud sound.
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  • joecannataro
    joecannataro Posts: 2
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    I have a polkaudio system that won’t turn on. There is a dim red light that illuminates but can’t turn it on. I checked all connections and troubleshoot as much as recommended from internet. Called customer service and got transferred a few times and eventually was disconnected. Tried calling their help line again only to hear “ unusual wait times at this time”. I tried the call back option and was disconnected as soon as they called back. I don’t believe there is any help for my problem and truly disappointed with the product and company for lack of support.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
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    Hello,
    I'll ask someone from Polk to contact you via email.
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  • joecannataro
    joecannataro Posts: 2
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    Mike from Polk audio called. After dialogue, the receiver is blown and no parts available. Sad day for me! Shame on Polk Audio.
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