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Scratchy sound from speaker

rburgess714rburgess714 Posts: 565
in Troubleshooting
Listening to classical piano tonight adjusting the volume I heard a faint scratchy noise from my right speaker but only when adjusting the volume. What would be best approach for troubleshooting? Any ideas on what would cause this?
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Best Answers

  • rburgess714rburgess714 Posts: 565
    edited December 2018 Accepted Answer
    Clipdat wrote: »
    rburgess714 wrote: »
    I just muted the Aries lightning app and rotated the knob back and forth. Will post the outcome of Parasound support.

    Free or heavily discounted upgrade to the P6 would be sweet. ;)

    Yeah it’s not that old I am sure they will direct me to a local service shop or I ship to them. I don’t see them exchanging.
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Answers

  • rburgess714rburgess714 Posts: 565
    FestYboy wrote: »
    Likely build up on the volume pot. Time to clean your knobs.

    The pre is only about a year or so old. How would one go about cleaning the volume pot and why would only 1 be scratchy?
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  • rburgess714rburgess714 Posts: 565
    I’m going to spend some time with different tracks and hopefully it’s was the recording, likely wishful thinking. If not I will be contacting Parasound.
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    Office
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  • rburgess714rburgess714 Posts: 565
    Ok definitely not isolated to the track. Will contact Parasound after Christmas.

    Question, will the scratchy sound damage my speakers?
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    Yamaha Aventage RX-A 1060, Parasound P5, Parasound A23, Yamaha BD-S681, Cambridge Audio Azur 851N, Polk S60, Polk S30, Samsung 60" LED

    Office
    Yamaha A-S501, Auralic Aries Mini, LSiM 703s

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  • FestYboyFestYboy Posts: 3,858
    It can, as it's severe distortion, so be mindful of your volume. As a temporary fix, I've had good luck removing the source from the integrated and rapidly sweeping the affected pot through it's full range several times with the unit powered on.
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  • ClipdatClipdat Posts: 8,756
    edited December 2018
    FestYboy wrote: »
    It can, as it's severe distortion, so be mindful of your volume. As a temporary fix, I've had good luck removing the source from the integrated and rapidly sweeping the affected pot through it's full range several times with the unit powered on.

    As long as your power amp is not turned on this should be fine to do. And if it's a typical scratchy pot, then the preamp power shouldn't have to be on either for this temporary fix to work.

    Curious to hear how Parasound handles this.
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  • rburgess714rburgess714 Posts: 565
    FestYboy wrote: »
    It can, as it's severe distortion, so be mindful of your volume. As a temporary fix, I've had good luck removing the source from the integrated and rapidly sweeping the affected pot through it's full range several times with the unit powered on.

    That seemed to help a little it’s very faint and only noticeable on certain types of music when adjusting the volume. Will contact Parasound support.
    Living Room
    Yamaha Aventage RX-A 1060, Parasound P5, Parasound A23, Yamaha BD-S681, Cambridge Audio Azur 851N, Polk S60, Polk S30, Samsung 60" LED

    Office
    Yamaha A-S501, Auralic Aries Mini, LSiM 703s

    Douglas Connection ICs and Cables
    · Share on TwitterShare on Facebook
  • rburgess714rburgess714 Posts: 565
    Clipdat wrote: »
    FestYboy wrote: »
    It can, as it's severe distortion, so be mindful of your volume. As a temporary fix, I've had good luck removing the source from the integrated and rapidly sweeping the affected pot through it's full range several times with the unit powered on.

    As long as your power amp is not turned on this should be fine to do. And if it's a typical scratchy pot, then the preamp power shouldn't have to be on either for this temporary fix to work.

    Curious to hear how Parasound handles this.

    I just muted the Aries lightning app and rotated the knob back and forth. Will post the outcome of Parasound support.
    Living Room
    Yamaha Aventage RX-A 1060, Parasound P5, Parasound A23, Yamaha BD-S681, Cambridge Audio Azur 851N, Polk S60, Polk S30, Samsung 60" LED

    Office
    Yamaha A-S501, Auralic Aries Mini, LSiM 703s

    Douglas Connection ICs and Cables
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  • ClipdatClipdat Posts: 8,756
    rburgess714 wrote: »
    I just muted the Aries lightning app and rotated the knob back and forth. Will post the outcome of Parasound support.

    Free or heavily discounted upgrade to the P6 would be sweet. ;)
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  • rburgess714rburgess714 Posts: 565
    Clipdat wrote: »
    Yeah, I know. Just wishful thinking.


    Well to answer your question about support, I emailed support late last night and the President of Parasound responded first thing this morning with a personal email saying they would take care of it. I would say that’s first rate customer service.
    Living Room
    Yamaha Aventage RX-A 1060, Parasound P5, Parasound A23, Yamaha BD-S681, Cambridge Audio Azur 851N, Polk S60, Polk S30, Samsung 60" LED

    Office
    Yamaha A-S501, Auralic Aries Mini, LSiM 703s

    Douglas Connection ICs and Cables
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  • rburgess714rburgess714 Posts: 565
    Happy to report that Parasound support is outstanding. They received my P5 late last Wednesday, replaced the volume pot and it was delivered to me today. That’s fast. Very impressed with their customer service.
    Living Room
    Yamaha Aventage RX-A 1060, Parasound P5, Parasound A23, Yamaha BD-S681, Cambridge Audio Azur 851N, Polk S60, Polk S30, Samsung 60" LED

    Office
    Yamaha A-S501, Auralic Aries Mini, LSiM 703s

    Douglas Connection ICs and Cables
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  • ClipdatClipdat Posts: 8,756
    Very nice. Glad you got your gear back safely and all fixed up!
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  • rburgess714rburgess714 Posts: 565
    DSkip wrote: »
    I told you they'd stand up and take care of you. Parasound is a first rate company.

    You were right, have been thus far :)
    I’m officially a Fan boy
    Living Room
    Yamaha Aventage RX-A 1060, Parasound P5, Parasound A23, Yamaha BD-S681, Cambridge Audio Azur 851N, Polk S60, Polk S30, Samsung 60" LED

    Office
    Yamaha A-S501, Auralic Aries Mini, LSiM 703s

    Douglas Connection ICs and Cables
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