Poor customer service

Just spoke with customer service. Many people seem to be having problems with their amps going bad, with the same symptoms, in their powered subwoofers. Mine started making noise a few months ago. Finally got around to looking into it this past weekend, and found it's a common issue. Before searching, I had already isolated the problem to the amp. I'm told the amp only carries a 3 year warranty, and the problem started just a couple months over 3 years, and due to waiting to searching about the problem it's now about 3.5 years old. If it was 10 years old I wouldn't be so upset, but when it dies within a couple months outside of warranty, and isn't even 5 years old, that's ridiculous. I originally bought two of these, but one was defective from the start. That was a bad sign. Should've sent them both back instead of just the initial defective one. Customer service told me I could buy another unit on amazon or buy a replacement amp for $300. Won't be buying anymore Polk products, period! I have dealt with speakers and amps for 25 years. I have Mackie powered studio monitors that I got in 1998 that still work the same as they did when I got them. I've also got Klipsch powered subwoofers that still work fine, and are older than the Polk. This isn't the first Polk sub I've had that went bad, but at least that sub was over a decade old. Also had a Polk receiver that went bad, but at least it was over a decade old, too. Too many Polk products die too soon! Poor quality, poor customer service! At least when Onkyo had a chronic problem with a particular model receiver they stood behind their product even when it was out of warranty.

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 6,776
    Hello,
    Let me bring this to the attention of a friend of mine at Polk.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • polrbehrpolrbehr Posts: 2,175
    edited May 2018
    Hello,
    Let me bring this to the attention of a friend of mine at Polk.

    +1. To the OP, while there seems to be some chronic issues lately, give them a chance to work with you on this.
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
  • SonikGoldSonikGold Posts: 5
    I appreciate it Ken. Although, I don't have much hope. When I spoke with CS the other day I asked if there was someone else I could speak with. The man was reluctant, and said they're going to tell me the same thing. I asked to still speak with someone, and was transferred. I reached a VM and left a message. Never received a call back. Haven't heard anything from anyone. I saw a youtube video where a guy says he bought a used Polk subwoofer from craigslist, and didn't check it to make sure it works. Called CS and told them it was a gift from a relative. CS didn't ask for proof of anything, and just sent him a knew amp. I can show proof of purchase of being an actual Polk customer, and am left hanging.

    Here's the video:
  • KennethSwaugerKennethSwauger Moderator Posts: 6,776
    I believe Kim Jasper, from Polk, sent you an email, correct?
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • SonikGoldSonikGold Posts: 5
    I did not see it, but searched my email by her name and found that she did email me a couple days ago. I just replied with the information she requested, and will be looking forward to a replacement amp. Thank you.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,776
    You're welcome...
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • mpitogompitogo Posts: 303
    Sorry to hear of your pain. I wouldn’t be quick to give up on Polk. I’ve never had a Polk product fail but I had a minor cosmetic issue with one of my two DSWmicro PRO 3000. From the factory, there was a gasket sticking out of the front driver. I called it in I believe the CS rep was Kim and he promptly replaced it, sent a new box and all.
    Living Room Music-2.0 Polk LSiM 707 | McIntosh C47 | Macintosh MC452 | Denon DP-2500A | Oppo BDP-103 | MacMini
    Family Room Home Theater-7.2.2 (Atmos) Polk LSi25, Martin Logan Motion 50xt, Dual DSW microPRO 3000, fx500, T15, RC65i | Marantz SR7009 | McIntosh MA5200 HT-passthrough & independent 2.0 | Sony UBP-X800 4K | Xbox One S 4K | AppleTV | HTPC | Sony 75” XBR X850D 4K
    Office Home Theater-5.1 Polk RT55, CS400, PSW450, T15 | Onkyo TX-SR705 | Xbox 360 MCE | AppleTV | Samsung 55”
    Office Music-2.0 KEF Q100 | Sansui AU-6900 | Sansui FR-1080
    Master Bedroom Music-2.0 Totem Hawk | Rotel RA-1570
    Patio Music-2.0 Polk Atrium8 | AMC 2445 bridged
    Airplay zones: Family Room (HDMI), Master Bedroom (Optical), Office (HDMI), Living Room (Optical), MA5200 (Optical), SR7009 (AVR direct) and Patio (analog). MacMini iTunes multi-stream to any, combo or all.
    Spares: Polk LSiC, CS300, T15, Martin Logan Motion 40, Dynamo 500, Rotel RB-1590, Denon AVR-4802R, Onkyo DX-C540, Nelson Pass ACA v1.6 Monoblocks, Sony CDP-491, STR DE715, DVP-S500D, PS HX-500
    Maintenance: Pro-Ject VC-S Record Cleaning Machine
  • SonikGoldSonikGold Posts: 5
    Ken, will you follow up with Kim for me? I have not seen any reply to confirm the information requested was received, and have searched my email again. Thank you.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,776
    Will do...
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • KennethSwaugerKennethSwauger Moderator Posts: 6,776
    Unfortunately Kim is out of the office...I'll ask another person to contact you.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • SonikGoldSonikGold Posts: 5
    Haven't heard back from Kim still, or anyone else, nor received the replacement amp.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,776
    Let me try again.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
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