Remote not working on magnifi mini
mgrtuba
Posts: 2
It happen after we connected using Bluetooth
The remote would not control the volume for the music from the phone then I switch back to tv, at the speaker, and the remote does not work. I have only had it two days and I have tried to change batteries. Is the a way to reprogram the Polk remote?
The remote would not control the volume for the music from the phone then I switch back to tv, at the speaker, and the remote does not work. I have only had it two days and I have tried to change batteries. Is the a way to reprogram the Polk remote?
Answers
Welcome to Polk's forum. Probably a good idea to contact Polk's CS guys tomorrow at: 1-800-377-7655 select option 1. In previous soundbars if you placed the bar in the standby mode (LED red) then touched the "learn" button for a second or two the bar would erase any learned commands and only work with the Polk remote. I don't know for sure if this works with the Mini, but you could try.
Regards, Ken
I created another thread before I found this one.
I'm sorry you're having a problem. I'm not as familiar with Polk's newer soundbars, but I can offer some general suggestions. If you are fairly handy with a screwdriver there should be a removable grille cover on your bar that can be carefully removed. There will usually be small rubber cups that the grille cover's pegs fit into and if these rubber cups are removed (needle nose pliers) you should see Phillips head screws and if these are removed the speaker's front baffle will be able to be taken off. There should be an IR receiver mounted on the inside of the baffle and a small wiring harness that should be connected to the IR receiver. It is possible that the wiring harness has come off of the IR receiver causing the remote to not work.
I hope this is helpful.
Cheers, Ken
Sorry, Ken, but this suggestion doesn't quite work for the Magnifi Mini. I encountered this issue this morning while setting one up for someone. The "grill" on the Mini wraps around the unit. If you're referring to the smaller grill in the center, I can say that I'd be afraid of breaking that, if it even is removable.
Out of the box, the unit worked great, except it was unresponsive to the remote. Tried new batteries - no change. Turned the unit over while unplugged and removed the 9-10 screws to take off the bottom plate, but there was nothing inside noticeably loose or disconnected. Put it back together and about a minute after turning it on, the remote worked - for a few minutes. Unplugged it again for a minute and it worked again after starting up - for just a few minutes again. Frustrating. I'll be calling CS on Monday morning for resolution.
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk
I recommend calling Polk at: 1-800-377-7655 and select option 1.