SCREW PayPal

mmadden28

If the issue is as Concealer presumed, where you (MrGlobe) hadn't used your account for awhile (true or not?), then it makes sense that they put a hold on it and are investigating. I think you would have a different attitude right now about inadequate fraud protection if your PP account was hijacked and somebody else was using your account to pay for goods and PP did nothing to stop it. The money would still be withdrawn from your account even if you didn't authorize it so the fact that the money was already withdrawn from your bank account really isn't an issue-it doesn't prove if the funds were authorized or not. I think you would have a different stance had that actually happened.

The same thing happened to me a couple times with Credit Cards I hadn't used for a long time. The charges got declined then I had to call to validate that I really did make them and not somebody that stole my cards or numbers. This action by PayPal is no different that what Credit Cards (Banks) do for fraud prevention. I suffered a little embarrassment at the register, and also was pissed off, but then I realized the bigger picture.

Let's focus on the real issue here--what is not right is that they haven't resolved the situation yet. A few verification questions with a direct phone call with you, like Snow said, and the problem should have been resolved by now. Have you spoken to anybody at PP or has everything been only done via email?

mmadden28

Rivrrat wrote: »

the last time I dealt with paypal, they wanted me to do some BS with my bank regarding random deposits. ...

This is a perfectly acceptable practice. They deposit an unknown to you amount (or two) of money (usually a few cents but usually less than a dollar) into your account (not withdrawl) and you report back how much that amount was. This proves that you have authorization to see what those transactions were and allows that checking account to be tied to your PP account. Otherwise every scammer would be providing checking account #s they get freely on any random check they might have from a previous transaction. PP is not the only organization to practice this. Its been around a lot longer than PP has.

concealer404

mmadden28 wrote: »

If the issue is as Concealer presumed, where you (MrGlobe) hadn't used your account for awhile (true or not?), then it makes sense that they put a hold on it and are investigating. I think you would have a different attitude right now about inadequate fraud protection if your PP account was hijacked and somebody else was using your account to pay for goods and PP did nothing to stop it. The money would still be withdrawn from your account even if you didn't authorize it so the fact that the money was already withdrawn from your bank account really isn't an issue-it doesn't prove if the funds were authorized or not. I think you would have a different stance had that actually happened.

The same thing happened to me a couple times with Credit Cards I hadn't used for a long time. The charges got declined then I had to call to validate that I really did make them and not somebody that stole my cards or numbers. This action by PayPal is no different that what Credit Cards (Banks) do for fraud prevention. I suffered a little embarrassment at the register, and also was pissed off, but then I realized the bigger picture.

Let's focus on the real issue here--what is not right is that they haven't resolved the situation yet. A few verification questions with a direct phone call with you, like Snow said, and the problem should have been resolved by now. Have you spoken to anybody at PP or has everything been only done via email?

I agree with you.... a one or two day hold is one thing.... but payment was "sent" on the 22nd. I still don't have the money, and he doesn't have his reciever.

SKsolutions

I really don't care what PP's policy is. I have my own policy. I'd like to point them to subsection 42 of part (g) in the Business Relationship section of my Terms and Conditions.

-In the course of our current and ongoing business, if on more than one occasion, I have to expend time and effort to determine why your company, service, or product, is acting or behaving, in any manner, like that of a complete and utter douchebag, then you can SUCK IT!

concealer404

SKsolutions wrote: »

I really don't care what PP's policy is. I have my own policy. I'd like to point them to subsection 42 of part (g) in the Business Relationship section of my Terms and Conditions.

-In the course of our current and ongoing business, if on more than one occasion, I have to expend time and effort to determine why your company, service, or product, is acting or behaving, in any manner, like that of a complete and utter douchebag, then you can SUCK IT!

Bingo. Thank you sir.

Toxis

conceiler, they're holding my money from Globe as well. But it was because of the gap in using his account and for having to use 3 transactions to me for the $250 as he can only send $99.99 each run. Now that means he sent 4 payments in a day when not using the account for a while. I understand the delay and hold for everyone's security but how much longer does it have to go on? All 3 of us have contacted PP but they still want to "investigate" something. Seriously, he paid me, I said it's ok and safe, but they don't care. I'm taking them out of the responsibility so give me my damn money ****!

MrGlobe

Step 4 - We investigate and resolve claim

By escalating a dispute to a claim, you or the buyer is asking PayPal to review it and decide the outcome.

We try to resolve cases within 30 days, but complex cases may take longer to investigate, deliver a final decision, release any funds, and close the case.

You and the buyer may be subject to specific deadlines for new information. We use the messages exchanged in the Resolution Center, along with other details, to determine the outcome.

You can track the progress of your claim and respond to requests for information in the Resolution Center.

We notify you when we come to a final decision.


I seriously might not last that long. I may explode with anger

snow

This may be a stupid question but have you tried contacting PayPal via phone? I had a similar incident years ago now where I had purchased a pair of speakers on Ebay the total sale including shipping was around 1k. The reason it was flagged was not because I hadnt used PayPal recently but because the amount was more then I usally spent using their service.

It was like yours a pain in the **** the seller was pissed because the money was being held I was pissed because now they had my money and I had no speakers so I contacted them via phone and asked how I could resolve this well the long and short of it was they wanted me to prove that I had indeed authorized this purchase and to prove that I was who I claimed to be the rightful owner of the Paypal account.

I wound up getting it resolved over the weekend but I had to send in everything they wanted via fax which included bank account info, mortgage info, proof of social security number, drivers license etc to prove that yes I was the same person and not some hijacker that had stolen my account.

I know it pisses you off but in reality there is so much identity theft going on these days that once an abnormal transaction takes place they put the brakes on it.

The ironic thing is that if indeeed someone had stolen your account and had made four purchases before it was stopped you would be starting a thread about how PayPal sucks because they allowed this to happen



REGARDS SNOW

Sami

I had same thing happen to me when I went on a shopping spree using PayPal. After a few transactions they put one of my sales on hold, and while most of my purchases were from merchants, this one was from individual. It took a few days.

Now, the correct way of course is to not withdraw the funds from ones bank account or credit card while you investigate. No matter what the fine print says, this does open PayPal up for potential lawsuits but since it's small amount transactions, I'm sure they are willing to take the chance. I wouldn't be surprised in the future though to see a class action lawsuit on this matter.

shadowofnight

SKsolutions wrote: »

I really don't care what PP's policy is. I have my own policy. I'd like to point them to subsection 42 of part (g) in the Business Relationship section of my Terms and Conditions.

-In the course of our current and ongoing business, if on more than one occasion, I have to expend time and effort to determine why your company, service, or product, is acting or behaving, in any manner, like that of a complete and utter douchebag, then you can SUCK IT!

MrGlobe

Just to update this, the funds are still under review by paypal. I have received no more emails since my last posting.

I am angry, and consequently poor

reeltrouble1

Take our bait
Never you wait
Paypal still preferred
despite our dirty turds

There you go ZB.

They should change the tag line to Paypal We Are American Altruism

Remember, I am from the Government and I am to help you.

Just checked the Paypal Suckiocity Meter.........it remains very near all time highs, at totally replete with suckiness, it is getting so high we are in fact ordering a larger, longer meter.

RT1

concealer404

I haven't gotten any further notifications either, and they have stopped responding to my email queries.

KASR

Sucks....Paypal: when it works, it works.....when it doesn't, it goes horribly wrong! Hope you get it straightened out soon!

reeltrouble1

ok I suppose I should actually try to help..........

look they suck, nevermind all the spin, their interest is in Paypal not either of you, me or anyone else. if seven people walked into my bank today with seven checks drawn on my stash the cash account which I very rarely write a check on everyone of them would get their dough, kapish????

the two of you might take paypal out of the picture..... the sender might use your bank or CC company to dispute the charge,,,,definetly not Paypal, they wait thirty days because they can, it is their established policy

It is going to take a bit but you will be made whole by your bank or CC company whichever you used.

you might finish this deal like men did back in the day and some of us still do, send the money, send the receiver.....send half the money, send the receiver, send the other half, whatever you two decide, if want to sit back and let Paypal hold your dough and tell you how its going to be its your business but it seems the only one making time on this deal is PAYPAL your good friend.

RT1

concealer404

I'm shipping the receiver today or tomorrow regardless. Already told him that, i'm sick of having him wait, and i'm not currently using the receiver. I'm just a bit peeved with Paypal's complete lack of decent customer service more than anything at this point.

Willow

Sami wrote: »

I had same thing happen to me when I went on a shopping spree using PayPal. After a few transactions they put one of my sales on hold, and while most of my purchases were from merchants, this one was from individual. It took a few days.

Now, the correct way of course is to not withdraw the funds from ones bank account or credit card while you investigate. No matter what the fine print says, this does open PayPal up for potential lawsuits but since it's small amount transactions, I'm sure they are willing to take the chance. I wouldn't be surprised in the future though to see a class action lawsuit on this matter.

Same here, I went on a shopping spree and they froze my account as they thought someone hacked it and went on the spree. I had to call them, confirm some info and within 2 days all was OK. I was kinda of pissed but happy that they did that.

coolsax

same thing happened when I bought my wifes engagement ring a couple years back.. though I was active my transactions had never been for more than 100 bucks and all of a sudden I did a $2K transaction.. i had to call them and fax over a bunch of info.. its all about protecting from Identity theft...but it only took me a day or two.. I don't blame you for being upset as long as this is taking.

SKsolutions

If they need to verify who I am, that's pretty easy. They don't need all of that extra crap. Tax returns for frax sake? It might be different if they did indeed protect you if your account did get hacked, but I doubt that that is the case. . .so "what's it all about ? " PayPal ?
They selling it to Choicepoint? 'Someone' else ?

Kex

reeltrouble1 wrote: »

... Just checked the Paypal Suckiocity Meter.........it remains very near all time highs, at totally replete with suckiness, it is getting so high we are in fact ordering a larger, longer meter.

RT1

Hmmm, that reminds me of something ... it was one time the wifey was complaining about wanting something larger and longer ... I don't think it was a Suckiocity Meter, though, but it may have had something to do with suckiness of some sort ... I'm not sure now ...

DaveHo

And this is why I only use a credit card for Paypal transactions, never ever an actual bank account. If Paypal or the seller decides to play games, you dispute the charge & are never out any real money. Hopefully they stop jerking you around soon.

-Dave

MrGlobe

WOOOOOOOOOOOOOOOO!

Finally got some time to call paypal:

25min of intense verbal discourse between me and one automated telephone system parading as a 'person' and I was finally informed of my ability to request an 'agent'

I decided here that I would take my chances and assume that an 'agent' was someone that would be able to help me out. I was expecting maybe a 'representative' or 'consultant' but apparently paypal has the funds (my funds) to hire and pay employees of such caliber as to be referred to as 'agents'.

Anywho, Things climax and conclude pretty fast as it only took about 5 min for me and what I'm pretty sure was just a normal human being (untrained in martial arts or foreign dialects) to figure out that paypals POS automated system had flagged my transaction for racial profiling reasons.



Or because I hadn't logged in in a while and then sent a bunch of cash. But it was mostly the racial thing.

To summarize.... The money should now have completed its ridiculously complex journey through the wasteland that is paypals interwebz.

Globe

concealer404

Yep, i have it. Now to send it along to Toxis, anyways.

snow

MrGlobe wrote: »

WOOOOOOOOOOOOOOOO!

Finally got some time to call paypal:

25min of intense verbal discourse between me and one automated telephone system parading as a 'person' and I was finally informed of my ability to request an 'agent'

I decided here that I would take my chances and assume that an 'agent' was someone that would be able to help me out. I was expecting maybe a 'representative' or 'consultant' but apparently paypal has the funds (my funds) to hire and pay employees of such caliber as to be referred to as 'agents'.

Anywho, Things climax and conclude pretty fast as it only took about 5 min for me and what I'm pretty sure was just a normal human being (untrained in martial arts or foreign dialects) to figure out that paypals POS automated system had flagged my transaction for racial profiling reasons.



Or because I hadn't logged in in a while and then sent a bunch of cash. But it was mostly the racial thing.

To summarize.... The money should now have completed its ridiculously complex journey through the wasteland that is paypals interwebz.

Globe

Racial thing? I find it hard to believe your serious, what makes you think this? As far as getting this resolved goes it was suggested early on that you CALL PayPal it is the quickest way to get these types of problems resolved rather than whine on here about how you were wronged and how long they were taking. Im happy that you got this fixed though



REGARDS SNOW

MrGlobe

snow wrote: »

Racial thing? I find it hard to believe your serious, what makes you think this? As far as getting this resolved goes it was suggested early on that you CALL PayPal it is the quickest way to get these types of problems resolved rather than whine on here about how you were wronged and how long they were taking. Im happy that you got this fixed though



REGARDS SNOW

I thought it was pretty obvious I was joking, and I do know it was suggested earlier however as I mentioned I have been busy and finally got a chance to call today

madmax

See? Paypal is awesome!

SKsolutions

Kex wrote: »

... it was one time the wifey was complaining about wanting something larger and longer ...
...

PayPal is only guaranteed to increases the length of your transaction, you must be thinking of PlayPal, which once glued on, can lengthen that other thing. :0

SKsolutions

Kex wrote: »

... it was one time the wifey was complaining about wanting something larger and longer ...
...

That's PlayPal, entirely different. I'm still waiting to see if it works, I can post some pics

F1nut

PayPal is awesome!

I agree. They just refunded all my money from a deadbeat seller in Hong Kong that never delivered the goods and I got to leave that SOB a big fat juicy NEGATIVE.

Toxis

Money sent on the 22nd and finally received it on the 5th. First issue with PP but not a pleasant one knowing they can just hold money "just in case" regardless if I tell them I will be fully responsible.