Huge Chip in new tweeter received from Polk

wizzy
wizzy Posts: 867
edited March 2009 in Troubleshooting
Check out this chip in the finish of a RTi10 tweeter I just got in the mail from Polk.

Oddly enough it was wrapped amazingly well! I am really impressed with the packing job.

I almost always have the cover on the speakers, so I'm not going to complain or ask for a replacement ... I figure **** happens, and if no one will see it then no harm no foul.

I figure this must have happened before shipment, or during manufacture. Polk might want to give things a look at before shipping. I know Polks customer support is awesome and they would happily send a replacement, but it's no big deal.

Wizzy
Post edited by wizzy on
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Comments

  • janmike
    janmike Posts: 6,146
    edited February 2009
    Did you contact Polk? Their Customer Service is first rate.
    Michael ;)
    In the beginning, all knowledge was new!
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  • wizzy
    wizzy Posts: 867
    edited February 2009
    janmike wrote: »
    Did you contact Polk? Their Customer Service is first rate.

    Nah, I'm sure they'll see this. Besides, 98% of the time the cover is on the speakers.

    Steve
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  • jacob.simpson
    jacob.simpson Posts: 481
    edited February 2009
    Am sure its a moulding defect with a air bubble which has popped out a hole.
    Polk CS would have taken care if need be.
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  • Face
    Face Posts: 14,340
    edited February 2009
    I never understood why people like to air dirty laundry over a message board before giving the manufacturer a chance to make things right.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • wizzy
    wizzy Posts: 867
    edited February 2009
    Face wrote: »
    I never understood why people like to air dirty laundry over a message board before giving the manufacturer a chance to make things right.

    Oh, I am sure they would happily send a new one if I asked. I guess I just wasn't upset so I didn't really think it was complaining. Well, it's not. If I wanted to complain I would call Polk and ask for a replacement, but I'm perfectly happy with the chip.

    Polk service is actually awesomely good!
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  • mantis
    mantis Posts: 17,194
    edited February 2009
    Face wrote: »
    I never understood why people like to air dirty laundry over a message board before giving the manufacturer a chance to make things right.

    I don't have a problem with it, I know polk and If he wanted another one, they would replace it. They always been exceptional at customer service , you know that.

    I don't see any reason to hide anything. This is what this forum is for, to talk about our experiences good, bad , ugly or what have you.

    Dan
    Dan
    My personal quest is to save to world of bad audio, one thread at a time.
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  • wizzy
    wizzy Posts: 867
    edited February 2009
    mantis wrote: »
    I don't have a problem with it, I know polk and If he wanted another one, they would replace it.

    Yes!

    You know, if this *wasn't* the case, I would probably be calling bitching and moaning :)

    It just seems like a waste to make Polk take a hit on something that will be perfectly fine as is. My ears won't hear the chip, and you can't see it with the cover on the speakers.

    Seems like it would be like crying over spilled milk.
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  • zingo
    zingo Posts: 11,258
    edited February 2009
    I wouldn't call it a huge chip, but it is noticeable. You could try touching it up with one of those silver paint pens from a craft store.
    Jake
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  • mantis
    mantis Posts: 17,194
    edited February 2009
    zingo wrote: »
    I wouldn't call it a huge chip, but it is noticeable. You could try touching it up with one of those silver paint pens from a craft store.

    Excellent suggestion.

    DN
    Dan
    My personal quest is to save to world of bad audio, one thread at a time.
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  • Ricardo
    Ricardo Posts: 10,636
    edited February 2009
    As long as it is a world class, reference touch up pen, I agree with that suggestion.
    _________________________________________________
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited February 2009
    Hello,
    Send me an email at kswauger@polkaudio.com with your name and address and I'll send a replacement.
    Regards, Ken
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  • mantis
    mantis Posts: 17,194
    edited February 2009
    Ricardo wrote: »
    As long as it is a world class, reference touch up pen, I agree with that suggestion.

    Can I get one of those???
    Dan
    My personal quest is to save to world of bad audio, one thread at a time.
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  • zingo
    zingo Posts: 11,258
    edited February 2009
    Does the pen have to be Stereophile approved?
    Jake
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  • hearingimpared
    hearingimpared Posts: 21,137
    edited February 2009
    Kenneth Swauger wrote: »
    Hello,
    Send me an email at kswauger@polkaudio.com with your name and address and I'll send a replacement.
    Regards, Ken

    How's that for customer service!:eek::cool:
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  • ChrisD
    ChrisD Posts: 101
    edited March 2009
    How's that a huge chip? I didn't even see it until I looked at the overly sized image.
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  • ShinAce
    ShinAce Posts: 1,194
    edited March 2009
    ChrisD wrote: »
    How's that a huge chip? I didn't even see it until I looked at the overly sized image.

    Seriously, and who's Chip? What is he doing in your tweeter? Is that a typo? Did you mean Hugh Chip?
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  • nooshinjohn
    nooshinjohn Posts: 25,416
    edited March 2009
    imagine that!!! customer service trolling forums looking for ways to help!
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
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