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dopenuts
dopenuts Posts: 12
edited November 2008 in Troubleshooting
I have decided that my sub is dead and I was wondering what all I have to do to send it to polk for repair. Can I just send it back without telling them the story or should I call them? I'd love to get this taken care of as fast as possible cause I miss the sound it made. It is not under warranty anymore so I assume it may be exspensive:(


Thanks:)
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  • shack
    shack Posts: 11,154
    edited November 2008
    Call customer service. They will walk you through your options.
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
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  • Kex
    Kex Posts: 5,194
    edited November 2008
    dopenuts wrote: »
    ... It is not under warranty anymore so I assume it may be exspensive:(


    Thanks:)
    It depends on what you call expensive. They will probably try to figure out what the problem is, and walk you through some tests, so you may end up sending back only the woofer, or only the amplifier, rather than the entire unit. They may even be able to fix it and just send it back to you. Even a replacement, new part, may not be all that prohibitive compared to the cost of a new subwoofer. You won't know until you figure out, with or without their help, what part of the subwoofer is not working.
    Alea jacta est!
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  • dopenuts
    dopenuts Posts: 12
    edited November 2008
    when I watch tv, music, or games there is no sound. the green light doesn't come in so there isn't any signal coming from the receiver. i hooked it up to my cuzzin's bfriend's receiver and the same thing happened so it is gotta be deadski-ski-ski.
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  • McLoki
    McLoki Posts: 5,231
    edited November 2008
    Or a fuse could be blown....
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • Kex
    Kex Posts: 5,194
    edited November 2008
    dopenuts wrote: »
    when I watch tv, music, or games there is no sound. the green light doesn't come in so there isn't any signal coming from the receiver. i hooked it up to my cuzzin's bfriend's receiver and the same thing happened so it is gotta be deadski-ski-ski.
    I that case, assuming the woofer is still in good condition, they may ask you to send in just the amplifier to see what's going on with it ... Contact them and see what they say. You can even ask how much it would cost to get a new amplifier if it turns out that it is completely toast (and what the likelihood of that being true would be, in their opinion, given the symptoms you describe and your usage habits ...) ... Or ... McLoki could be right! (He often is, ya know!).
    Alea jacta est!
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  • dopenuts
    dopenuts Posts: 12
    edited November 2008
    McLoki wrote: »
    Or a fuse could be blown....

    bought a new fuse and still nothing.
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  • McLoki
    McLoki Posts: 5,231
    edited November 2008
    I guess we might as well try to do this right...

    What model sub?
    How is it connected to your system?
    How is it currently set to turn on (signal detect, on or off)?
    When did it stop working (has it ever worked)?

    When it does work - do you like it? (i.e. - don't spend more money to get something working that you think blows on its best day)

    Start there and I am sure more will come to me...

    Michael
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • dopenuts
    dopenuts Posts: 12
    edited November 2008
    What model sub? PSW-140
    How is it connected to your system? Sub Preout with monster cable's subwoofer cable(not sure model) on a pioneer vsx 816
    How is it currently set to turn on (signal detect, on or off)? signal detect
    When did it stop working (has it ever worked)? about 2 weeks ago (Yes)
    When it does work - do you like it? yes - very much:)
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  • mmadden28
    mmadden28 Posts: 4,283
    edited November 2008
    dopenuts wrote: »
    ...
    How is it currently set to turn on (signal detect, on or off)? signal detect
    ...

    Set it to 'On' and try again to be sure that's not part of the problem.
    ____________________
    This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.

    HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
    2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 :cool:, SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
    Pool: Atrium 60's/45's
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  • McLoki
    McLoki Posts: 5,231
    edited November 2008
    dopenuts wrote: »
    What model sub? PSW-140
    How is it connected to your system? Sub Preout with monster cable's subwoofer cable(not sure model) on a pioneer vsx 816
    How is it currently set to turn on (signal detect, on or off)? signal detect
    When did it stop working (has it ever worked)? about 2 weeks ago (Yes)
    When it does work - do you like it? yes - very much:)

    I swore I replied to this last night - sorry about that....

    If you try something else plugged into that same outlet - will it (the something else) turn on?

    Check your power cords both at the sub and the wall.

    Set sub to on (not auto detect)- any sound (or lights)?

    if the sub has speaker level inputs - try those and see if they work.

    Anything you are not telling us? (like last time it worked was during a big party and it took forever to get the beer stains out of the carpet under the sub......:p)
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • danger boy
    danger boy Posts: 15,722
    edited November 2008
    McLoki wrote: »
    I swore I replied to this last night - sorry about that....

    If you try something else plugged into that same outlet - will it (the something else) turn on?

    Check your power cords both at the sub and the wall.

    Set sub to on (not auto detect)- any sound (or lights)?

    if the sub has speaker level inputs - try those and see if they work.

    Anything you are not telling us? (like last time it worked was during a big party and it took forever to get the beer stains out of the carpet under the sub......:p)

    ++1 good advice.

    dopenuts huh? how about beernuts? LOL
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • dopenuts
    dopenuts Posts: 12
    edited November 2008
    mmadden28 wrote: »
    Set it to 'On' and try again to be sure that's not part of the problem.

    there is no power button on the sub.
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  • shack
    shack Posts: 11,154
    edited November 2008
    Just call Polk CS on Monday. :rolleyes: THEY can help you.
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
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  • mmadden28
    mmadden28 Posts: 4,283
    edited November 2008
    dopenuts wrote: »
    there is no power button on the sub.

    I mean the switch that selects auto on or always on. :confused: (if it has one of course)
    ____________________
    This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.

    HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
    2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 :cool:, SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
    Pool: Atrium 60's/45's
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  • dopenuts
    dopenuts Posts: 12
    edited November 2008
    If you try something else plugged into that same outlet - will it (the something else) turn on?
    yes. I had the sub plugged into a surge protector which also has the tv, receiver, modem, router, and cable box for as long as I've had the sub (bout 7 yrs) and had no problems.

    Check your power cords both at the sub and the wall. they are fine

    Set sub to on (not auto detect)- any sound (or lights)?
    the sub has a auto mute circuit so says the manual so no switches(fo da ****). you plug in the sub and it comes on when it detects the signal.

    if the sub has speaker level inputs - try those and see if they work. my pioneer doesn't have speaker outputs so that is impossible.

    Anything you are not telling us? (like last time it worked was during a big party and it took forever to get the beer stains out of the carpet under the sub......

    nope. i don't really know when it stopped working but it doesn't work. I don't know anyone with a sub to test with my receiver with either.
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  • dopenuts
    dopenuts Posts: 12
    edited November 2008
    mmadden28 wrote: »
    I mean the switch that selects auto on or always on. :confused: (if it has one of course)

    it doesn't. i knew what you meant though.:o
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  • Kex
    Kex Posts: 5,194
    edited November 2008
    dopenuts wrote: »
    ... if the sub has speaker level inputs - try those and see if they work. my pioneer doesn't have speaker outputs so that is impossible. ...
    He means this:

    1) Check for RCA L/R inputs on the sub. They are probably coloured red and white, and look like standard RCA input jacks.

    2) Turn the subwoofer volume knob all the way down to zero, or whatever the lowest setting is.

    3) Find a DVD player or CD player, and connect the L/R audio outputs directly to the subwoofer L/R in, without going through the receiver at all.

    4) Put a CD (not a DVD) in the player and start it playing. Gently turn the volume up by small amounts, and see if there is any sound coming out ... what happens?
    Alea jacta est!
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  • dopenuts
    dopenuts Posts: 12
    edited November 2008
    Kex wrote: »
    4) Put a CD (not a DVD) in the player and start it playing. Gently turn the volume up by small amounts, and see if there is any sound coming out ... what happens?

    I did this and it sounded like a muffled **** coming out. The **** sound was very low and no matter the volume it didn't get any louder.

    Thanks for all of the help:D
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