My HK AVR235 was Delivered Today....

Mike682
Mike682 Posts: 2,074
edited August 2005 in Electronics
Pffftt..! Need to vent:

While setting this thing up, I noticed the sub pre-out rca is missing the internal ground thingy...it's hollow.

Ok...turned it on to find out the surround left channel is dead.

WTF?

Waiting for a reply from harmanaudio...

Thanks for reading/listening.

Mike
Receiver: harmankardon AVR235
Mains: polk R30
Center: polk CSi3
Rear Surrounds: polk R20
Subwoofer: polk PSW404
DVD: Panasonic DVD-S29
Post edited by Mike682 on
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Comments

  • george daniel
    george daniel Posts: 12,096
    edited August 2005
    I feel your pain, been there ,done that,s**t usually happens for a reason, wish that I had some words of wisdom, but patience is not one of my better virtues. Just recently, my brother FRIED one of my adcom amps while he was auditioning my klipschorn speakers for sale,, Oh well.
    JC approves....he told me so. (F-1 nut)
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  • aaharvel
    aaharvel Posts: 4,489
    edited August 2005
    sorry to hear about that Mike. Let us know what happens next ok?
    H/K Signature 2.1+235
    Jungson MagicBoat II
    Revel Performa M-20
    Velodyne cht-10 sub
    Rega P1 Turntable

    "People working at Polk Audio must sit around the office and just laugh their balls off reading many of these comments." -Lush
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  • RuSsMaN
    RuSsMaN Posts: 17,986
    edited August 2005
    At least it's FROM HK. They'll make it right - no excuse, and it will mean you need to wait a little longer, but at least it's not some schiester on ebay, who tells you to go F yourself.

    Cheers,
    Russ
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    I was prepared for maybe a surface scratch or something like that, but to have a bad amp when it was supposed to have been gone through during the reman just irks me.
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • ND13
    ND13 Posts: 7,601
    edited August 2005
    They'll take care of it, just be patient. I know it's hard to be patient, but not being only gets you more pissed and gets you nowhere. Didn't you buy another?

    George,
    I remember that about your bro, but I didn't know it was KHorns. How does someone blow an Adcom with Khorns???? they are very efficient.
    "SOME PEOPLE CALL ME MAURICE,
    CAUSE I SPEAK OF THE POMPITIOUS OF LOVE"
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    RuSsMaN wrote:
    At least it's FROM HK. They'll make it right - no excuse, and it will mean you need to wait a little longer, but at least it's not some schiester on ebay, who tells you to go F yourself.

    Cheers,
    Russ

    You are right, Harman already got in touch with me. They said they escalated my e-mail to the tech dept. I know they will do the right thing but I waited a week for this so I was pissed at first.

    Like you said, I will just have to wait a little longer. I know it will work out..
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    aaharvel wrote:
    sorry to hear about that Mike. Let us know what happens next ok?

    Thanks Andrew, will do..
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    ND13 wrote:
    They'll take care of it, just be patient. I know it's hard to be patient, but not being only gets you more pissed and gets you nowhere. Didn't you buy another?

    Yep, the 230 was immaculate. My bro bought it from me as I wanted this 235.
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • aaharvel
    aaharvel Posts: 4,489
    edited August 2005
    I just hate the fact that I was one of the ones that recommended the thing to you. But i'm sure once H/K makes it right for you, then you will be satisified. =)
    H/K Signature 2.1+235
    Jungson MagicBoat II
    Revel Performa M-20
    Velodyne cht-10 sub
    Rega P1 Turntable

    "People working at Polk Audio must sit around the office and just laugh their balls off reading many of these comments." -Lush
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    aaharvel wrote:
    I just hate the fact that I was one of the ones that recommended the thing to you. But i'm sure once H/K makes it right for you, then you will be satisified. =)

    Andrew, the 235 sounds great otherwise. Nice and warm just like my old 225. I am actually running it in 2ch right now.

    I know I am going to like it when I get a fully functional one. :D

    Mike
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • RuSsMaN
    RuSsMaN Posts: 17,986
    edited August 2005
    HK is a decent company, with decent product. Someone just got lazy in the quality control dept.
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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  • ND13
    ND13 Posts: 7,601
    edited August 2005
    RuSsMaN wrote:
    HK is a decent company, with decent product. Someone just got lazy in the quality control dept.

    +1....
    "SOME PEOPLE CALL ME MAURICE,
    CAUSE I SPEAK OF THE POMPITIOUS OF LOVE"
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  • george daniel
    george daniel Posts: 12,096
    edited August 2005
    ;) H K will make it right
    JC approves....he told me so. (F-1 nut)
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    Thanks for the support guys. This forum rocks! :D
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • Mjr7531
    Mjr7531 Posts: 856
    edited August 2005
    Doesn't it? :)

    You'll love the 235, when it works of course... I guarentee it.
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  • PolkThug
    PolkThug Posts: 7,532
    edited August 2005
    Keep an eye on your big blue volume knob, I've seen two of them go bad. You'll go to turn it down a little and it will actually turn up a little, then it gets progressively worse.
    Never Forget
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  • SCompRacer
    SCompRacer Posts: 8,513
    edited August 2005
    Wouldn't it be great if they upgraded for your pain and suffering, and sent you out a 335..... :cool:
    Salk SoundScape 8's * Audio Research Reference 3 * Bottlehead Eros Phono * Park's Audio Budgie SUT * Krell KSA-250 * Harmonic Technology Pro 9+ * Signature Series Sonore Music Server w/Deux PS * Roon * Gustard R26 DAC / Singxer SU-6 DDC * Heavy Plinth Lenco L75 Idler Drive * AA MG-1 Linear Air Bearing Arm * AT33PTG/II & Denon 103R * Richard Gray 600S * NHT B-12d subs * GIK Acoustic Treatments * Sennheiser HD650 *
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  • Dennis Gardner
    Dennis Gardner Posts: 4,861
    edited August 2005
    SCompRacer wrote:
    Wouldn't it be great if they upgraded for your pain and suffering, and sent you out a 335..... :cool:


    HK Rep: I'm sorry to tell you this Mike, but all we have in refurbs at this moment is a 7300 that was returned as being entirely too loud for the owner. I hope you find this swap adequate.........................






    Mike wakes up from his dream only to require fresh undies....... :D:D
    HT Optoma HD25 LV on 80" DIY Screen, Anthem MRX 300 Receiver, Pioneer Elite BDP 51FD Polk CS350LS, Polk SDA1C, Polk FX300, Polk RT55, Dual EBS Adire Shiva 320watt tuned to 17hz, ICs-DIY Twisted Prs, Speaker-Raymond Cable

    2 Channel Thorens TD 318 Grado ZF1, SACD/CD Marantz 8260, Soundstream/Krell DAC1, Audio Mirror PP1, Odyssey Stratos, ADS L-1290, ICs-DIY Twisted , Speaker-Raymond Cable
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  • Ron Temple
    Ron Temple Posts: 3,212
    edited August 2005
    Sorry to hear it Mike... Makes me glad I got that phone call with 3 minutes left. I've tried to snag a couple of others, but the price keeps climbing over $260.

    Let us know how it turns out. :)

    Combo rig:

    Onkyo NR1007 pre-pro, Carver TFM 45(fronts), Carver TFM 35 (surrounds)
    SDA 1C, CS400i, SDA 2B
    PB13Ultra RO
    BW Silvers
    Oppo BDP-83SE
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    Wouldn't it be great if they upgraded for your pain and suffering, and sent you out a 335.....

    HK Rep: I'm sorry to tell you this Mike, but all we have in refurbs at this moment is a 7300 that was returned as being entirely too loud for the owner. I hope you find this swap adequate.........................


    Mike wakes up from his dream only to require fresh undies.......
    Yesterday 10:29 PM

    Oh yeah!!! Baby!!! :D Where do I sign??
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    Spoke to harmanaudio, pre-paid shipping labels are being sent to my e-mail for the return...exchange is being processed.

    I also asked him if they can send the exchange unit through a faster shipping method. It takes 5 days for me to get ups ground from AZ....
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • Ricardo
    Ricardo Posts: 10,636
    edited August 2005
    Great...did they mention the "unfortunate " 7300 availability only?????
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    no...it would be nice if they can't find a 235 for the exchange and then they send a 335 or higher....hehehe :D
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • MSkeezer
    MSkeezer Posts: 1,183
    edited August 2005
    Sorry to hear about the situation, Mike. But, like everyone has said, you'll love the 235. Hopefully they won't scew this one up...
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    I just want to give an update:

    The communication from HK was excellent. I spoke to a rep on the phone Friday and 10minutes later, I had a pre-paid UPS 2nd day air label in my e-mail. They also sent me an adjusted receipt showing the old one going back and the exchange coming to me.

    I shipped the 235 back to HK this morning. Now I'm just waiting for the exchange unit to arrive.

    Overall, HK was excellent in handling this and I would highly recommend them.
    Mike
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • kingtut
    kingtut Posts: 813
    edited August 2005
    HK has good CS, but they seem to be very lax about quality control on their refurbished products.
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  • Joey_V
    Joey_V Posts: 8,586
    edited August 2005
    Duuude..... be glad its HK. Those guys are so swell!!
    Magico M2, JL113v2x2, EMM, ARC Ref 10 Line, ARC Ref 10 Phono, VPIx2, Lyra Etna, Airtight Opus1, Boulder, AQ Wel&Wild, SRA Scuttle Rack, BlueSound+LPS, Thorens 124DD+124SPU, Sennheiser, Metaxas R2R
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    OK...Now I am getting really pissed off! I went out of my way to have this thing sent back the first thing Mon morning. They received the defective unit on 8/17. I called the rep and he said they processed the return will ship another soon. I just checked my account and it says "We are processing your order and expect to have shipping information for you by: 8/21/2005 " which is a Sun so it really will not be shipped until at least the 22nd. Seriously, WTF? Are they fixing the defective unit to send back to me???? If they were doing an exchange, it really should not take this long as buying from their store on ebay only takes a day to process and ship..
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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  • ND13
    ND13 Posts: 7,601
    edited August 2005
    Mike,

    Just call them and make sure they don't send the same unit back to you. You have the serial number right?
    "SOME PEOPLE CALL ME MAURICE,
    CAUSE I SPEAK OF THE POMPITIOUS OF LOVE"
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  • Mike682
    Mike682 Posts: 2,074
    edited August 2005
    I have a copy of the reciept at home. I would need to check if that has the serial on it. I did not write it down before I sent it back...
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29
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