e-bay situation

heiney9
heiney9 Posts: 25,204
edited March 2024 in Clubhouse Archives
Looking for some advice.....

At the beginning of this month I bid on a piece of stereo equipment, won the auction. I paid using paypal the day after my bid was accepted.

The seller answered my questions about said equipment during the auction. He also responded to my inquiry about shipping costs. I have sent him 3 emails in the last 2 weeks inquiring about when he was going to ship the item. I get no response. Needless to say I'm a little pissed that the guy can't atleast respond to e-mail. I've been very matter of fact and have not gotten angry in my email's. I also understand people get busy. That may be an excuse not to ship immediately but not an excuse not to respond to e-mail especially since he already has the cash.

In the ad he stated item would ship immediately after payment was received. What do I do know? How long should one typically wait before escalating my e-mails/contacting e-bay or paypal. I'm new to e-bay and it's standard procedures.

I was able to get his ph# and address and he only lives about 40 minutes away from me. I could just show up on his door step this weekend......

Any input on how to procede on this would be helpful.

Thanks

Heiney9
"Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
Post edited by RyanC_Masimo on
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  • VR3
    VR3 Posts: 28,775
    edited April 2005
    Get in ur car and leave right now
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • bikezappa
    bikezappa Posts: 2,463
    edited April 2005
    Call him and ask him the status of your equipment.

    Why ship something that close??
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  • nadams
    nadams Posts: 5,877
    edited April 2005
    Seriously... what was the point of shipping?
    Ludicrous gibs!
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  • Emlyn
    Emlyn Posts: 4,535
    edited April 2005
    Give the seller a phone call and offer to pick up the item to avoid potential shipping damages. Ask for a refund of shipping charges if the seller hasn't shipped the item yet.
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,728
    edited April 2005
    I'd go pick it up;...
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  • heiney9
    heiney9 Posts: 25,204
    edited April 2005
    Originally posted by bikezappa
    Call him and ask him the status of your equipment.

    Why ship something that close??

    Simple convienence....It's 40 minutes each way and I guess with gas prices the way they are $11 for shipping seemed to be a better deal. Plus I didn't expect the guy to be like this. Plus I just recently was able to find out he was this close to me.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • danger boy
    danger boy Posts: 15,722
    edited April 2005
    no reason to ship anything if you are that close. 40 mins could save you not only some money. but a big headache if they get damaged in transit.

    I had a guy who never responded to emails for a week once he got his money in hand. I sent him three emails to he could let me know when he was going to ship my speakers. Nothing. No response.

    Finally on the last email.. i get a UPS tracking number. I look it up on the net.. and find out that they are here and will be delivered today. I was surprised that he failed to send me the tracking number a few days earlier. No damage in my case to the speakers.
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • Toxis
    Toxis Posts: 5,116
    edited April 2005
    do you own a taser gun?
    Never kick a fresh **** on a hot day.

    Home Setup: Sony VPL-VW85 Projo, 92" Stewart Firehawk, Pioneer Elite SC-65, PS3, RTi12 fronts, CSi5, FXi6 rears, RTi6 surround backs, RTi4 height, MFW-15 Subwoofer.

    Car Setup: OEM Radio, RF 360.2v2, Polk SR6500 quad amped off 4 Xtant 1.1 100w mono amps, Xtant 6.1 to run an eD 13av.2, all Stinger wiring and Raammat deadener.
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  • brettw22
    brettw22 Posts: 7,623
    edited April 2005
    At a very minimum, file a sellers complaint via PayPal and they'll freeze his account until he ponies up tracking information that they can verify.

    I had to do this once and saved myself just under $200 on something the guy had zero intention on sending.
    comment comment comment comment. bitchy.
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  • halo
    halo Posts: 5,616
    edited April 2005
    Ebay buyer protection services LINKY

    You can also look into Square Trade linky

    PayPal also has a form of buyer protection. Log in to your PayPal account and click the tab on the top of the right side "Auction Tools". Once your there find "Protection Programs" then "Buyer Protection".

    I'd call the seller first and go from there. Hope this helps - Good Luck! ;)
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
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  • heiney9
    heiney9 Posts: 25,204
    edited April 2005
    Thanks for all the advice and quick responses

    How long should one wait before filing complaints and threatening, etc..... There has to be some sort of protocol here. Do I need to wait 30 days before starting any "official" action? I'm a pretty understanding person when it comes to this stuff, but just flat out ignoring me tends to piss me off much quicker.

    Thanks again

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • halo
    halo Posts: 5,616
    edited April 2005
    Originally posted by heiney9
    Thanks for all the advice and quick responses

    How long should one wait before filing complaints and threatening, etc..... There has to be some sort of protocol here.

    H9

    Follow the links - all the info you are looking for is right there. Again, Good Luck :)
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
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  • heiney9
    heiney9 Posts: 25,204
    edited April 2005
    Originally posted by peersool
    Follow the links - all the info you are looking for is right there. Again, Good Luck :)

    Thanks...will do
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • billbillw
    billbillw Posts: 6,846
    edited April 2005
    Originally posted by heiney9
    Thanks for all the advice and quick responses

    How long should one wait before filing complaints and threatening, etc..... There has to be some sort of protocol here. Do I need to wait 30 days before starting any "official" action? I'm a pretty understanding person when it comes to this stuff, but just flat out ignoring me tends to piss me off much quicker.

    Thanks again

    H9

    I think 10 days is the standard. If you paid and you haven't heard in more than 10 days, file a complaint. Try to call the person 1st though.
    For rig details, see my profile. Nothing here anymore...
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  • Shizelbs
    Shizelbs Posts: 7,433
    edited April 2005
    Make every reasonable attempt to contact the person. In turn, give them a reasonable amount of time to get back to you; which you have done.

    I would be pissed as hell.
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  • MacLeod
    MacLeod Posts: 14,358
    edited April 2005
    Originally posted by Toxis
    do you own a taser gun?

    LMAO!!!

    My thoughts exactly!

    Never underestimate the benefits of a little swift and blinding violence!
    polkaudio sound quality competitor since 2005
    MECA SQ Rookie of the Year 06 ~ MECA State Champ 06,07,08,11 ~ MECA World Finals 2nd place 06,07,08,09
    08 Car Audio Nationals 1st ~ 07 N Georgia Nationals 1st ~ 06 Carl Casper Nationals 1st ~ USACi 05 Southeast AutumnFest 1st

    polkaudio SR6500 --- polkaudio MM1040 x2 -- Pioneer P99 -- Rockford Fosgate P1000X5D
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  • dragon1952
    dragon1952 Posts: 4,907
    edited April 2005
    Send the dude a picture of Mac doing the two arm canine curl in the 'bench press' thread and tell him this is your buddy. That ought to scare him into submission. ;)

    http://clubpolk.polkaudio.com/forum/attachment.php?s=&postid=278966
    2 channel - Willsenton R8 tube integrated, Holo Audio Spring 3 KTE DAC, audio optimized NUC7i5, Windows 10 Pro/JRiver MC29/Fidelizer Plus 8.7 w/LPS and external SSD drive, PS Audio PerfectWave P3 regenerator, KEF R3 speakers, Rythmik F12SE subwoofer, Audioquest Diamond USB cable, Gabriel Gold IC's, Morrow Audio SP5 speaker cables. Computer - Windows 10/JRiver, Schiit Magni 3+/Modi 3+, Fostex PMO.4n monitors, Sennheiser HD600 headphones
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  • MacLeod
    MacLeod Posts: 14,358
    edited April 2005
    Hell, send him the video in that thread of the guy bench pressing 1005 pounds!!! Thats way more intimidating then me and my pooch! :p
    polkaudio sound quality competitor since 2005
    MECA SQ Rookie of the Year 06 ~ MECA State Champ 06,07,08,11 ~ MECA World Finals 2nd place 06,07,08,09
    08 Car Audio Nationals 1st ~ 07 N Georgia Nationals 1st ~ 06 Carl Casper Nationals 1st ~ USACi 05 Southeast AutumnFest 1st

    polkaudio SR6500 --- polkaudio MM1040 x2 -- Pioneer P99 -- Rockford Fosgate P1000X5D
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  • dragon1952
    dragon1952 Posts: 4,907
    edited April 2005
    Hell, send him the video in that thread of the guy bench pressing 1005 pounds!!! Thats way more intimidating then me and my pooch!

    I don't know.....to me that pooch lift is highly underrated.
    2 channel - Willsenton R8 tube integrated, Holo Audio Spring 3 KTE DAC, audio optimized NUC7i5, Windows 10 Pro/JRiver MC29/Fidelizer Plus 8.7 w/LPS and external SSD drive, PS Audio PerfectWave P3 regenerator, KEF R3 speakers, Rythmik F12SE subwoofer, Audioquest Diamond USB cable, Gabriel Gold IC's, Morrow Audio SP5 speaker cables. Computer - Windows 10/JRiver, Schiit Magni 3+/Modi 3+, Fostex PMO.4n monitors, Sennheiser HD600 headphones
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  • MacLeod
    MacLeod Posts: 14,358
    edited April 2005
    Tell me about it!

    That was my dad's dog. He fed her as much as she wanted. She weighed over 50 pounds!
    polkaudio sound quality competitor since 2005
    MECA SQ Rookie of the Year 06 ~ MECA State Champ 06,07,08,11 ~ MECA World Finals 2nd place 06,07,08,09
    08 Car Audio Nationals 1st ~ 07 N Georgia Nationals 1st ~ 06 Carl Casper Nationals 1st ~ USACi 05 Southeast AutumnFest 1st

    polkaudio SR6500 --- polkaudio MM1040 x2 -- Pioneer P99 -- Rockford Fosgate P1000X5D
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  • Airplay355
    Airplay355 Posts: 4,298
    edited April 2005
    50 lb two armed canine? isnt that a record or something?
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  • heiney9
    heiney9 Posts: 25,204
    edited April 2005
    This is my final e-mail to the person who is trying to rip me off on e-bay. After this I will be contacting e-bay and paypal to try to remedy the situation. I was able to find a ph# on the internet for the person I may call them Sunday night and see what kind of response I get.

    "quote"

    "You have failed to respond to my 3 previous e-mails. Please provide me w/ a tracking number for the item I have purchased and paid for. It’s now been almost 2 weeks since the transaction was finalized. You have been paid and stated in your posting that the item would ship immediately after payment. If you continue to ignore my e-mail I will be forced to escalate this situation and take other remedies to satisfy my end of the transaction.



    If you are having some sort of problem, please communicate that to me. Totally ignoring me isn’t going to help the situation."

    I think I have been more than fair and have given plenty of time to for him to respond.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • danger boy
    danger boy Posts: 15,722
    edited April 2005
    H9, nice wording.

    I hope that dude wakes up and at least send you an email and lets you know what's up.

    good luck man.
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • billbillw
    billbillw Posts: 6,846
    edited April 2005
    You have to try and call him before you go to PayPal/Ebay. There is always the chance that something is preventing your email from reaching him, spam filters, computer crashed, etc. Its unlikely, but you never know.

    I had a buyer who didn't respond to my invoice or emails for a week. I called him and he was like "oh, sorry". His computer had been on the fritz and his ISP had changed as well. He sent me payment the next day and everything was fine.
    For rig details, see my profile. Nothing here anymore...
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  • heiney9
    heiney9 Posts: 25,204
    edited April 2005
    Originally posted by billbillw
    You have to try and call him before you go to PayPal/Ebay. There is always the chance that something is preventing your email from reaching him, spam filters, computer crashed, etc. Its unlikely, but you never know.

    I had a buyer who didn't respond to my invoice or emails for a week. I called him and he was like "oh, sorry". His computer had been on the fritz and his ISP had changed as well. He sent me payment the next day and everything was fine.

    I agree, and I will try to contact him by phone, before filing a complaint. However, I did some checking and he just completed bidding and paying for another auction on Apr 14th, so it seeems his computer, paypal account and e-mail are working properly. He also uses a Yahoo addy, and you can check your e-mail from any computer. So if his computer is down I would think he'd find away to check his e-mail and contact me if her really gave a crap about completeing my transaction! I'm still willing to give him a chance to make it right, but time is definetly running out. If the dispute resoultion on e-bay doesn't work I'm going after him with mail fraud and will try to get the FTC involved. I may even take him to small claims court.....can you tell I'm really pissed right now!

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • brettw22
    brettw22 Posts: 7,623
    edited April 2005
    Listen, when someone completely stops communciating after they've accepted money for an item, and have been otherwise prompt prior to being paid, then you need to file your complaint immediately.

    There is no grace period on something going this far out.....period.

    File the complaint with Paypal and get that done before you don't have the option to do so. If he can prove that the item has been shipped, then it doesn't count against him and they unfreeze his account.

    I don't care what his problems are. As a seller he promised shipment of items immediately after being paid. You have EVERY right to protect yourself and make sure that you're not screwed, and if you choose to wait any longer than you already have, you're **** yourself more than trying to help him.
    comment comment comment comment. bitchy.
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  • madmax
    madmax Posts: 12,434
    edited April 2005
    Can you retract paypal payment? Might be an option.
    madmax
    Vinyl, the final frontier...

    Avantgarde horns, 300b tubes, thats the kinda crap I want... :D
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  • heiney9
    heiney9 Posts: 25,204
    edited April 2005
    ***UPDATE***

    As I stated earlier I found a phone # and addy through the white pages on Yahoo. Late this afternoon I tried to call and of course it has been disconnected. I know there is a lot of "old " info floating around in cyber-space and he has probably moved, etc....I know he still lives in Madison WI, because that's how he is registered on e-bay.

    So I filed an official "Non-Receipt of mechandise" claim with paypal. They will try to open a dialoge with him. I've made my response now it's up to him to respond. If he doesn't respond in 10 days I automatically win the judgement. Since we are talking about $125, I'm pretty sure it's covered under e-bays standard buyers insurance which is up to $200. The thing that really irritates me is e-bay charges a $25 processing fee. Why the hell should I have to pay them $25 to give me my own money back? I know it's better than losing the whole amount. Of course this is a 2nd option. It's my understanding that paypal will do what it can to recover the money, but they don't guarantee they will recover the whole amount. If they can't recover then e-bay steps in up to a $200 maximum.

    This whole situation just blows.....There are other things I've wanted to bid on if he ends up not sending me the merch, but I haven't because I don't know if the original purchase will ever show up.

    Oh well, I'm a big believer in Karma....what goes around comes around, I truely believe that.

    Pissed as hell in Illinois

    H9:o
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • brettw22
    brettw22 Posts: 7,623
    edited April 2005
    You can't 'withdraw' a payment that you've made via PayPal, but by filing a complaint with them, they put a freeze on the guys account and force him to provide information on shipping. If he doesn't do that, he can either refund the money himself, or his account will remain frozen until he resolves the issue.
    comment comment comment comment. bitchy.
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  • heiney9
    heiney9 Posts: 25,204
    edited April 2005
    Oh my god.......

    Are some people idiots or what?

    This is the reply I got from the dead beat seller, after I filed my complaint with paypal. This is beyond bull-****.....but if I get the merchandise as stated then filing the complaint worked.

    This is a direct quote from him.

    "I am sorry I forgot to ship the item out. I will ship it out tonight and include a $10 check for yout trouble."

    He FORGOT...How the hell do you forget to send something especially after it's been paid for and someone is sending you e-mails asking where the item is.

    Jesus.........................

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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