10A's - UPS or something else?

halo
halo Posts: 5,616
edited May 2005 in Troubleshooting
Well, the speakers arrived intact today via UPS but three out of the for midbass drivers are frozen. I asked the guy to run a wire from the + to - posts on each speaker because I thought this would prevent cone movement during shipping. He ran the wires but the drivers are still dead/frozen.

I tried to contact him about this and he hasn't responded yet.

BTW - I pulled one of the drivers and this was written on the back:

MW6500 MANUFACTURE DATE 10-27-800 KMJ

So what is the date? 10-27-1980? That can't be right.... can it?
Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
Post edited by halo on
· Share on FacebookShare on Twitter

Comments

  • dorokusai
    dorokusai Posts: 25,577
    edited April 2005
    That is a common problem with shipping Polk's...that's why I don't do it if at all possible. The wire method you instructed him to utilize doesn't do anything to prevent this from occuring.

    I hope he tries to split the costs with you, but I would start looking for new drivers.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • halo
    halo Posts: 5,616
    edited April 2005
    Already contacted Ken. Drivers are on the way. Is it better to just completely remove the drivers when shipping them?
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,577
    edited April 2005
    Yes, secure them face to face and use bubble wrap. It's still a crap shoot, but your odds are much much better.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • halo
    halo Posts: 5,616
    edited April 2005
    Thanks, any idea on the manufacture date?
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,577
    edited April 2005
    That would be accurate.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • halo
    halo Posts: 5,616
    edited April 2005
    1980 Jeez-a-loo! I hope the Reference Monitor System (R.T.A. 11)'s don't suffer the same fate!
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
    · Share on FacebookShare on Twitter
  • msjohns
    msjohns Posts: 25
    edited April 2005
    The same thing happened to my monitor 10's. All four drivers were froze. My speakers were dropped by UPS causeing some damage to the corners of the speakers. The shock of dropping them caused the drivers to freeze up. I did get UPS to pay for new drivers. You may want to check on a insurance claim on yours. The new drivers sound great.
    · Share on FacebookShare on Twitter
  • halo
    halo Posts: 5,616
    edited April 2005
    msjohns - I've tried contacting the seller but I still haven't heard back from him. :mad: I think that he has to initiate the claim. Am I wrong about this? :confused: Should I be the one to contact UPS about the damage? If he didn't insure it I'm probably stuck. :eek: Any advice would be appreciated. Thanks :)
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
    · Share on FacebookShare on Twitter
  • msjohns
    msjohns Posts: 25
    edited April 2005
    He has to be the one to start the claim. I got lucky with mine, I bought them from spasticpitbull (Paul) and he went out of his way to get me taken care of. If the seller will not help you I think your out of luck. We are lucky they still make the drivers for them.
    · Share on FacebookShare on Twitter
  • halo
    halo Posts: 5,616
    edited April 2005
    I thought you sounded familiar. I was reading that thread shortly after I realized I had a problem. Like I said earlier, Ken hooked me up already - I just hope this seller doesn't give me any static about resolving this matter. Thanks for the info!
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
    · Share on FacebookShare on Twitter
  • F1nut
    F1nut Posts: 50,561
    edited April 2005
    It's not the sellers fault the drivers froze and since there is no external damage to the cartons or speakers themselves UPS isn't going to pay. There's really no point in asking the seller to file a claim.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,577
    edited April 2005
    Obviously it's not the sellers fault, but shipping is shipping, and regardless of what everyone here KNOWS, doesn't mean he shouldn't file a claim.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • F1nut
    F1nut Posts: 50,561
    edited April 2005
    Yeah I quess, but I do know how shipping companies work and that claim doesn't stand a snowballs chance in hell. :cool:
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,577
    edited April 2005
    I agree, and he's ****....but I know way more about shipping then you do. Would you care to pick an weapon?
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • F1nut
    F1nut Posts: 50,561
    edited April 2005
    As I look at and deal with moving company (shipping) damage claims almost daily......sure. I'll take Hera and you can take Cali.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,577
    edited April 2005
    Ok, well, beings I ship 100+ packages monthly at costs, per unit, of $1-85K ....with nary a claim in 9 years....sorry broham, you're not on this level.

    Although I respect you're genre and level of expertise. If there is a Wood Jedi in this world, you are most certainly the man.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • F1nut
    F1nut Posts: 50,561
    edited April 2005
    No, I'm sorry bro. You're not dealing with the delicate nuances of the claims end of shipping. As far as packing stuff, you da man.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,577
    edited April 2005
    I love you man, let me bear your children :)

    I have dealt with PayPal, UPS and FedEx claims....and never had an issue. I'll knock on wood, but I don't sweat shipping for regular stuff.

    You get the goodies of bad shipping, lol, that just dawned on me.....and in that I love you even more :)
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • halo
    halo Posts: 5,616
    edited April 2005
    I was finaly contacted by the seller today. He seems pleasant enough :confused: and he is willing to work with me to get things settled through UPS. :cool: This is probably going to be....interesting. Keep your fingers crossed for me.
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
    · Share on FacebookShare on Twitter
  • halo
    halo Posts: 5,616
    edited April 2005
    Originally posted by dorokusai
    I hope he tries to split the costs with you

    He did it today. :) I didn't want him to get screwed - I would've rather had UPS pay for it. I tried to tell him that I was in no hurry but he decided that it would be easier than **** around with them - he said that most of the hassle would've been on his end & it wasn't worth the time and effort.
    Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
    HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10
    · Share on FacebookShare on Twitter
  • BobMcG
    BobMcG Posts: 1,585
    edited April 2005
    but DHL is no better. They can man-handle the living crap out of packages too. I just received a new 65lb $10K CC-TV camera transporter last Tuesday at work. (Someone else signed and accepted delivery of it.) Real nice! Ooops, what the.... upon closer inspection I noticed the face plates were missing and I could see the five sheered off screws that used to hold them on. These devices are built like tanks with the face plates being the weakest part but somewhat protected by the frame. Finding the box it was shipped in I noticed one end all smashed in. Inside were the face plates screwed together and the remainder of the five broken screws that held it to the frame. Kinda took the fun out of getting a new piece of equipment.
    · Share on FacebookShare on Twitter
  • BobMcG
    BobMcG Posts: 1,585
    edited April 2005
    When I bought my 2.3s ten years ago I had them shipped to me in upstate NY by truck from IL without a hitch. The seller shipped them in the original boxes which he wrapped in plastic, placed side by side on their backs on an oak shipping pallet and strapped them down. In this manner they were handled only by forklifts. I received them in 100% working order.
    · Share on FacebookShare on Twitter
  • Polk65
    Polk65 Posts: 1,405
    edited April 2005
    Bob, I'm glad to hear your Polk's were shipped by a sane person and they arrived safely.

    With no affiliation to any shipping company here are my experiences in the past year with deliveries to my home.

    UPS: you can't file a claim for damage. The shipper must do it.
    UPS: you can't communicate with anyone at UPS about your claim, they tell you to contact the shipper.

    Fedex: you CAN start a claim either online or at a Fedex office (including Kinko's)!
    Fedex: you CAN talk, fax, or email with a Fedex claim adjuster regarding your claim. In a claim I got both the claim department's general fax number and the claim adjuster's personal computer fax number.
    Fedex: 'home ground delivery' is usually cheaper than UPS ground.
    Fedex: if your package arrives in their local distribution center they will ship it the next day whereas UPS holds your package until the last possible date near your delivery guarantee.

    edit: YMMV
    · Share on FacebookShare on Twitter
  • incredible polk
    incredible polk Posts: 12
    edited May 2005
    Originally posted by Polk65
    whereas UPS holds your package until the last possible date near your delivery guarantee.
    That is incorrect.
    What reason would they have to do that?
    · Share on FacebookShare on Twitter
  • SCompRacer
    SCompRacer Posts: 8,499
    edited May 2005
    Originally posted by incredible polk
    That is incorrect.
    What reason would they have to do that?

    So you don't get a service you didn't pay for.

    At one time, FedEx would drop off PM overnite freight with AM overnite. Didn't take long for folks to figure that one out and revenues dropped.
    Salk SoundScape 8's * Audio Research Reference 3 * Bottlehead Eros Phono * Park's Audio Budgie SUT * Krell KSA-250 * Harmonic Technology Pro 9+ * Signature Series Sonore Music Server w/Deux PS * Roon * Gustard R26 DAC / Singxer SU-6 DDC * Heavy Plinth Lenco L75 Idler Drive * AA MG-1 Linear Air Bearing Arm * AT33PTG/II & Denon 103R * Richard Gray 600S * NHT B-12d subs * GIK Acoustic Treatments * Sennheiser HD650 *
    · Share on FacebookShare on Twitter
  • Polk65
    Polk65 Posts: 1,405
    edited May 2005
    Originally posted by incredible polk:
    That is incorrect. What reason would they have to do that?

    Originally posted by SCompRacer:
    So you don't get a service you didn't pay for.

    Another reason would be so that they can control their flow thereby reducing the number of late delivery guarantees they have to pay.

    Originally posted by Polk65:
    "here are my experiences in the past year with deliveries to my home"
    I've had several deliveries from each company in the past year and that was how they were delivered to me.

    I used the tracking numbers to check where the packages were. Deliveries from the opposite coast arrived within days to a nearby sorting center then collected dust for 4-5 days. Between the 7th and 10th day they would finally go out for delivery.

    FedEx packages were straight from city to city with no layovers.
    · Share on FacebookShare on Twitter
  • incredible polk
    incredible polk Posts: 12
    edited May 2005
    Are you sure your talking about UPS- United Parcel Service and not USPS -United States Postal Service?
    Were your packages delivered past the guaranteed delivery date?
    Pkgs shipped from coast to coast are 5 days or less most locations guaranteed.
    What are some tracking numbers of the pkgs?
    · Share on FacebookShare on Twitter
  • Tour2ma
    Tour2ma Posts: 10,177
    edited May 2005
    What possible reason would P-65 have to give you his tracking numbers?
    More later,
    Tour...
    Vox Copuli
    Better to remain silent and be thought a fool, than to open your mouth and remove all doubt. - Old English Proverb

    "Death doesn't come with a Uhaul." - Dennis Gardner
    "It's easy to get lost in price vs performance vs ego vs illusion." - doro
    "There is a certain entertainment value in ripping the occaisonal (sic) buttmunch..." - TroyD
    · Share on FacebookShare on Twitter
  • incredible polk
    incredible polk Posts: 12
    edited May 2005
    If I had the tracking numbers I could find out the reason he had for any delay in receiving his pkgs.If they were shipped UPS.
    No problem if he doesn't, just trying to help.
    · Share on FacebookShare on Twitter
  • Polk65
    Polk65 Posts: 1,405
    edited May 2005
    Originally posted by incredible polk:
    Were your packages delivered past the guaranteed delivery date?
    All were just in time. After a 4 day furlough in a nearby sorting center, the packages would finally go out for delivery.

    Originally posted by incredible polk:
    What are some tracking numbers of the pkgs?
    The cardboard packages went in the recycling bin once the contents were checked out. The bubble wrap followed shortly after I made sure each bubble successfully passed pressure testing. :D

    Thank you for your offer to help and perhaps you can help in future?

    Welcome to the forum!
    · Share on FacebookShare on Twitter