GIK Acoustics Quality is Horrible!!

Toolfan66
Toolfan66 Posts: 17,296
edited May 2022 in The Clubhouse
So 5 months ago I ordered these panels, 15 weeks later I received them, only for the order to be wrong, the 24 x 24 panels had the wrong pattern, the 12 x 24 panels had the cloth sagging in areas.

So their fix was to send me replacements after a back and forth with them sending photos to them with the problems.

They sent me return labels to send them back, and said they had replacements ordered, well I thought better of it, and held on to the original ones, well thank god I did, they only sent the wood pattern parts that were wrong, not the complete panels. 🙄

The 12 x 24’s were a little better except one it was worse then the original ones they sent, so I went about going through them to make 8 good panels, and they now look good.

Back to the replacement wood panels for the 24 x 24 pieces, here is where I was pissed, I opened the box on our couch, and when I pulled them out I got saw dust everywhere on the couch, they couldn’t even clean the replacements before boxing them up for shipping, also I will post pictures and you will see how square they are.

At this point I’m going to make them work, I will fix them myself, and if they think I’m sending the other eight 12 x 24’s back they can kiss my behind.

Beyond frustrated with this company..
Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

SVS SB16 X2

Cary SLP-05/Ultimate Upgrade.
Cary SA-500.1 ES Amps
Cary DMS 800PV Network
OPPO UDP 205/ModWright Modification
VPI Scout TT / Dynavector 20x2
Jolida JD9 Fully Modified

VPI MW-1 Cyclone RCM

MIT Shotgun 3 cables throughout / Except TT, and PC’s
Post edited by Toolfan66 on
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Comments

  • Toolfan66
    Toolfan66 Posts: 17,296
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    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
    Cary DMS 800PV Network
    OPPO UDP 205/ModWright Modification
    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
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  • Toolfan66
    Toolfan66 Posts: 17,296
    Oh yeah, look at the corners on the replacements for the wood panels, think they could have pack them better for shipping?

    Also this is what you do, this is what you’re selling, how hard is it to build them square? None of my projects get cut that way..
    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
    Cary DMS 800PV Network
    OPPO UDP 205/ModWright Modification
    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
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  • F1nut
    F1nut Posts: 50,647
    I would be pissed too.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • VR3
    VR3 Posts: 28,738
    I figured those things would be cnc cut... Very weird.

    Sorry they are delivering substandard products these days
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • mrbigbluelight
    mrbigbluelight Posts: 9,786
    That's not even close enough for hand grenades.
    Sal Palooza
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  • tratliff
    tratliff Posts: 1,702
    @Toolfan66 - I know you don't want to and this has been frustraiting but I would pack all that crap back up and get a full refund. Thanks for keeping everyone aware. I want some panels and have reviewed the GIK's many times but I won't bother with them now.

    And write them a review on every outlet you can - website, Facebook, google....
    2 Channel Rosso Fiorentino Volterra II, 2 REL Carbon Limited, Norma Revo IPA-140B, Lumin U2 Mini, VPI Prime w/SoundSmith Zephyr MIMC, Modwright PH 150, Denon DP-59l w/Denon DL-301MKII, WAY Silver 3 Ana+ Speaker Cables, WAY Silver 4+ Interconnect Cables, AudioQuest Niagara 7000 w/Dragon and Hurricane Power Cables
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  • Toolfan66
    Toolfan66 Posts: 17,296
    I did two write up’s on Facebook, and they deleted both..
    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
    Cary DMS 800PV Network
    OPPO UDP 205/ModWright Modification
    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
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  • F1nut
    F1nut Posts: 50,647
    Who deleted your comments?
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • pitdogg2
    pitdogg2 Posts: 25,556
    Toolfan66 wrote: »
    I did two write up’s on Facebook, and they deleted both..

    Truth hurts, they can't have folks buying panels waiting for months and getter an inferior product. Can't let that cat out of the bag until they get the product, then when they complain delete the feedback poof back to 100% satisfaction...

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  • F1nut
    F1nut Posts: 50,647
    A quick search turns up poor quality and poor customer service reviews as far back as 2006, so they have been sucking for a very long time.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • Toolfan66
    Toolfan66 Posts: 17,296
    k9q783v69teh.jpeg
    xgiib52w5kjw.jpeg
    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
    Cary DMS 800PV Network
    OPPO UDP 205/ModWright Modification
    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
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  • pitdogg2
    pitdogg2 Posts: 25,556
    🙄🙄
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  • TEAforONE
    TEAforONE Posts: 1,026
    The way GIK should handle this situation,(1) Have you spend time with someone in quality control to pick your brains to eliminate these problems. (2) GIK should refund your purchase price.
    See my profile for list of gear.
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  • SCompRacer
    SCompRacer Posts: 8,504
    Larry, have you tried their forum at Audio Circle? Yeah, the same thing could happen there too.

    https://www.audiocircle.com/index.php?board=183.0
    Salk SoundScape 8's * Audio Research Reference 3 * Bottlehead Eros Phono * Park's Audio Budgie SUT * Krell KSA-250 * Harmonic Technology Pro 9+ * Signature Series Sonore Music Server w/Deux PS * Roon * Gustard R26 DAC / Singxer SU-6 DDC * Heavy Plinth Lenco L75 Idler Drive * AA MG-1 Linear Air Bearing Arm * AT33PTG/II & Denon 103R * Richard Gray 600S * NHT B-12d subs * GIK Acoustic Treatments * Sennheiser HD650 *
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  • Toolfan66
    Toolfan66 Posts: 17,296
    SCompRacer wrote: »
    Larry, have you tried their forum at Audio Circle? Yeah, the same thing could happen there too.

    https://www.audiocircle.com/index.php?board=183.0

    No, but I will..

    Thanks..

    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
    Cary DMS 800PV Network
    OPPO UDP 205/ModWright Modification
    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
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  • tratliff
    tratliff Posts: 1,702
    edited May 2022
    Larry, this appears that they watch these post. Your best bet for a great outcome. Keep working it…but be diplomatic.
    2 Channel Rosso Fiorentino Volterra II, 2 REL Carbon Limited, Norma Revo IPA-140B, Lumin U2 Mini, VPI Prime w/SoundSmith Zephyr MIMC, Modwright PH 150, Denon DP-59l w/Denon DL-301MKII, WAY Silver 3 Ana+ Speaker Cables, WAY Silver 4+ Interconnect Cables, AudioQuest Niagara 7000 w/Dragon and Hurricane Power Cables
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  • BlueBirdMusic
    BlueBirdMusic Posts: 2,306
    7502t5xvf8vx.png
    "Sometimes you have to look to the past to understand where you are going in the future"

    Anger is just anger. It isn’t good. It isn’t bad. It just is. What you do with it is what matters.
    You can use it to build or to destroy. You just have to make the choice.     Jim Butcher




    Harry / Marietta GA
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  • Toolfan66
    Toolfan66 Posts: 17,296
    Well, I received a phone call today, going to discount my order, and replace everything..

    I will let you know the outcome, Christina was super cool, super nice, and very apologetic..

    Fingers Crossed..
    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
    Cary DMS 800PV Network
    OPPO UDP 205/ModWright Modification
    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
    · Share on FacebookShare on Twitter
  • SCompRacer
    SCompRacer Posts: 8,504
    edited May 2022
    Kewl. I have some GIK products from 2006. Four Tri-Traps, four thick panels in Guilford of Maine Silver Papier and an art panel. Quality outstanding. You'd think if a customer had an issue, Glenn or someone in charge would be double checking what gets sent out and make sure it doesn't happen again.
    Salk SoundScape 8's * Audio Research Reference 3 * Bottlehead Eros Phono * Park's Audio Budgie SUT * Krell KSA-250 * Harmonic Technology Pro 9+ * Signature Series Sonore Music Server w/Deux PS * Roon * Gustard R26 DAC / Singxer SU-6 DDC * Heavy Plinth Lenco L75 Idler Drive * AA MG-1 Linear Air Bearing Arm * AT33PTG/II & Denon 103R * Richard Gray 600S * NHT B-12d subs * GIK Acoustic Treatments * Sennheiser HD650 *
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  • pitdogg2
    pitdogg2 Posts: 25,556
    Great news Larry!
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  • jbreezy5
    jbreezy5 Posts: 1,141
    Hope it works out for you.

    Otherwise, file complaints through bbb.com. They can’t just delete those.
    CD Players: Sony CDP-211; Sony DVP-S9000ES; Sony UDP-X800M2 (x2); Cambridge Audio CXC

    DACs: Jolida Glass FX Tube DAC III (x2); Denafrips Ares II (x2)

    Streamers: ROKU (x3); Bluesound Node 2i and Node N130 w/LHY LPS // Receivers: Yamaha RX-V775BT; Yamaha RX-V777

    Preamps: B&K Ref 50; B&K Ref 5 S2; Classe CP-800 MkII; Audio Research SP16L (soon)

    Amps: Niles SI-275; B&K ST125.7; B&K ST125.2; Classe CA-2300; Butler Audio TDB-5150

    Speakers: Boston Acoustics CR55; Focal Chorus 705v; Wharfedale Diamond 10.2; Monitor Audio Silver-1; Def Tech Mythos One (x4)/Mythos Three Center (x2)/Mythos Two pr.; Martin Logan Electromotion ESL; Legacy Audio Victoria/Silverscreen Center; Gallo Acoustics Reference 3.1; SVS SB-1000 Pro; REL HT-1003; B&W ASW610; HifiMan HE400i

    Turntable: Dual 721 Direct-Drive w/Audio Technica AT-VM95e cart

    Cables: Tripp-lite 14ga. PCs, Blue Jeans Cable ICs, Philips PXT1000 ICs; Kimber Kable DV30 coaxial ICs; Canare L-4E6S XLR ICs; Kimber Kable 8PR & 8TC speaker cables.
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  • Toolfan66
    Toolfan66 Posts: 17,296
    I finally received my replacements from GIK yesterday, all is much better.
    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
    Cary DMS 800PV Network
    OPPO UDP 205/ModWright Modification
    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
    · Share on FacebookShare on Twitter
  • tratliff
    tratliff Posts: 1,702
    Glad you got it worked out. Very disappointing over the process you had to go thru with GIC.
    2 Channel Rosso Fiorentino Volterra II, 2 REL Carbon Limited, Norma Revo IPA-140B, Lumin U2 Mini, VPI Prime w/SoundSmith Zephyr MIMC, Modwright PH 150, Denon DP-59l w/Denon DL-301MKII, WAY Silver 3 Ana+ Speaker Cables, WAY Silver 4+ Interconnect Cables, AudioQuest Niagara 7000 w/Dragon and Hurricane Power Cables
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