Another bad customer service experience
ThanL23
Posts: 10
I posted within another thread but figured I would start a new one a well. I've been trying to return a pair of S15's I bought a month ago. I ended up going with the S50's.
I've sent 5 emails and I've called them multiple times. I did receive a live person once. They took my information and said someone would send me a shipping label in 3-5 days. That didn't happen. I've filed a dispute with PayPal since that's what I used to purchase them. I didn't want to but I don't feel like I have another choice. Not sure if I will win the dispute, or hear back from Polk or what.
I purchased S50 and S30 center and I am happy with them, but this return process has left me baffled to the point that I searched out on this forum and created an account just to post this. It's so bizarre in this day and age.
I'll post pictures of my setup once I take some pictures in another thread.
I've sent 5 emails and I've called them multiple times. I did receive a live person once. They took my information and said someone would send me a shipping label in 3-5 days. That didn't happen. I've filed a dispute with PayPal since that's what I used to purchase them. I didn't want to but I don't feel like I have another choice. Not sure if I will win the dispute, or hear back from Polk or what.
I purchased S50 and S30 center and I am happy with them, but this return process has left me baffled to the point that I searched out on this forum and created an account just to post this. It's so bizarre in this day and age.
I'll post pictures of my setup once I take some pictures in another thread.
Comments
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Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
I'll forward this to Polk and ask for someone to contact you.
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I'm in the same situation as you! Never responds to emails. Currently on the phone for 2.5hrs+ this time!
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I'm in the same situation as you! Never responds to emails. Currently on the phone for 2.5hrs+ this time!
Life's too short, hang up. -
I was enjoying the song that was repeat! After my post I got a response from email and agent picked up again. -
A follow up to my incident. A dispute with Paypal got things going. A person from Sound United called me directly and was able to resolve my issue. I received a shipping label right away and that took care of everything.
![[Deleted User]](https://w8.vanillicon.com/83b82048d67877ca27bbc25d5d38f9d3_100.png)
