Command Bar - Alexa Won’t Start Spotify

I just got a new Command Bar last night and am having trouble using Alexa to play Spotify. What I ask Alexa to play something on Spotify she responds, “playing ***** on Spotify,” and then there is just silence. I did a factory reset and re-setup everything through the app. Alexa successfully started Spotify through the command bar one time then reverted back to the same issue. I can manually start Spotify through the app on my ipad and get it to play through the command bar but I can’t get Alexa to start Spotify.

Please help, this is an essential feature for me.

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