LSiM706c cabinet damaged

Grimster74

I received my new LSiM706c today and the cabinet seemed to be damaged. The shipping box did not seem to be damaged which is why I didn’t open it as soon as it was delivered. Not sure what to do but disappointed my brand new speaker isn’t perfect. Here is the best pic I could get of the damage.

VR3

Did you contact Adorama?

F1nut

Grimster74 wrote: »

I received my new LSiM706c today and the cabinet seemed to be damaged. The shipping box did not seem to be damaged which is why I didn’t open it as soon as it was delivered. Not sure what to do but disappointed my brand new speaker isn’t perfect. Here is the best pic I could get of the damage.

See the dark squiggly lines all around the damage? Someone used a marker trying to touch up those marks, did a bad job of it too. I also see scratches and what looks like pack marks at the bottom of your photo. You should return it.

Grimster74

VR3, the center came from Polk, Adorma was out of black so I ordered directly from Polk. I was actually shocked that the center came in its own box, not double boxed like the 707’s from Adorma. I figured for a center that size it would have been double boxed.

Grimster74

F1nut wrote: »

Grimster74 wrote: »

I received my new LSiM706c today and the cabinet seemed to be damaged. The shipping box did not seem to be damaged which is why I didn’t open it as soon as it was delivered. Not sure what to do but disappointed my brand new speaker isn’t perfect. Here is the best pic I could get of the damage.

See the dark squiggly lines all around the damage? Someone used a marker trying to touch up those marks, did a bad job of it too. I also see scratches and what looks like pack marks at the bottom of your photo. You should return it.

It’s hard to tell from the pic but it’s actually crushed in in those areas, not much but just enough to feel it when running your fingers over it.

VR3

Ah I gotcha. Adorama double boxes all of the lsim stuff, the lsim packaging is awful

afterburnt

The one that I got from Polk was damaged too, a big gnarly scatch on the bottom but I didn't notice it until it was too late. This was a long time ago on FF sale.

Grimster74

afterburnt wrote: »

The one that I got from Polk was damaged too, a big gnarly scatch on the bottom but I didn't notice it until it was too late. This was a long time ago on FF sale.

I wish it were on the bottom cause I probably would have warned them about the packaging not being so great and just lived with the marks. This however is right on the top.

afterburnt

Their packaging does suck, my 707's looked like a busted can of biscuits when they arrived luckily the contents were unscathed.

Grimster74

Can't seem to get in touch with anyone from Polk CS!

rooftop59

Grimster74 wrote: »

Can't seem to get in touch with anyone from Polk CS!

@KenCustomerService

Grimster74

rooftop59 wrote: »

Grimster74 wrote: »

Can't seem to get in touch with anyone from Polk CS!

@KenCustomerService

Think I PM'd Ken this morning. I remember when it use to be easy to get in touch with someone in CS. Guess I'll sit back and wait and see for someone to get in touch with me. Would like to get this resolved as quick as possible before leaving on a business trip.

Grimster74

Just received a email from SoundUnited, looks like my replacement is being shipped. Sure hope this one returns in better shape than the last. Either way, glad to see they stand behind their product as well as the owners! Kudos SoundUnited!

DaveHo

Surprised you received a response. Hopefully the CS is improving. Better support will go a long way to making the legends more successful.

Grimster74

Well, replacement arrived today and all is good. Seriously though, Polk really need to think about double boxing their speakers when shipping them out. Looks like a bomb blew up on the inside of this box as well but luckily the speaker survived.

mpitogo

I have a very similar issue with an from Polk direct. They did not double box my unit and it arrived with the foam disintegrating and the speaker damaged. The outer box shows impacts. There really needs to be a center foam and outer box. Case opened since I received it but have not years heard back. I know they must be very busy but spending the extra time on packing will save them money in the long haul from both customers support and damaged goods.

Should I call this one in? I’m patient and can wait.


.

rooftop59

I would definitely call that in @mpitogo. That deserves a replacement or at the very least a partial refund if it doesn't bother you.

mpitogo

BTW it’s a 706c as well, for got to mention in the reply.

mpitogo

@rooftop59 OK. Will try. If it where just scratches, I think those could be stained and buffed out with wax. The big dent definitely won’t buff out. But it’s really sad and angers me at not because I’m in this situation but because of the waste. While I did get it at 50% off the assumption would be for undamaged goods.

mpitogo

Left a message on their web orders support line. They’re probably very busy with EoY. Other than the automated response heard nothing yet. Maybe I’ll have better luck in the new year.

pitdogg2

Call them

mpitogo

@pitdogg2 I did, I got their automated voicemail system every time so I just left a message. I'm pretty sure I'm calling during business hours.

Grimster74

mpitogo, try sending a email to websitessupport@soundunited.com I heard back the very next day first thing in the morning, hopefully this will help.

Rob

mpitogo

trying this as well thanks.

mpitogo

Seriously!?!?! I checked on the status in the new year and it says completed??

I opened a new case today.

mpitogo

So I called their support line and its Denon tech support.

mpitogo

So finally got a hold of someone at customer service. He looked at the open case and is forwarding my issue to a product specialist. Waiting again but progress.

BjornB17

Don't be surprised if your new case gets marked as completed again without hearing back.

mpitogo

Um, no updates since I called in. This is crazy!

BjornB17

mpitogo wrote: »

Um, no updates since I called in. This is crazy!

It has been a month since your original post and obviously they have no intention of helping you out. And this is for their former top of the line product that you purchased brand new, and now are almost past your return date.

It is like waiting for a girl you are have a crush on to text you back. They haven't texted you and probably won't, but deep down inside you don't want to tell yourself that

@CassidyStains maybe you can help this guy out?

Clipdat

@AlmaGarcia