LSiM706c cabinet damaged

[Deleted User]

mpitogo wrote: »

Um, no updates since I called in. This is crazy!

Sorry about that @mpitogo, not sure what's going on with CS but I'll have someone check in.

In the meantime, can you please DM me your order number and original reference number as well as the best phone number to reach you? I'll have someone from our technical support team reach out to you today.

Thanks @Clipdat for the nudge.

mpitogo

hi @AlmaGarcia

Order is 20d7edd and reference 200103-000049 for the second case. The original case was 191212-000728 which I opened on 12/11/2019 when I first received the damaged product but it somehow went directly to completed without resolution.

Please see below it looks to have been recently updated by Justin.

Response By Email (NJ Customer Service & Support) (01/14/2020 01:00 PM)
Good afternoon Michael,

Your replacement request has been submitted to the orders team and they'll be providing a return label for you shortly. Once we receive the damaged unit, we'll ship out the replacement LSiM706C.

Regards,

Justin Brown
Customer Support Agent
Polk Audio & Definitive Technology
Monday – Friday, 10:00 a.m. to 5:00 p.m. EST
Customer By Web (Michael Pitogo) (01/10/2020 04:34 PM)
Please advise status?

pitdogg2

She asked that you send a PM (DM) on all that info as she would see it faster than the forum page.

[Deleted User]

mpitogo wrote: »

hi @AlmaGarcia

Order is 20d7edd and reference 200103-000049 for the second case. The original case was 191212-000728 which I opened on 12/11/2019 when I first received the damaged product but it somehow went directly to completed without resolution.

Please see below it looks to have been recently updated by Justin.

Response By Email (NJ Customer Service & Support) (01/14/2020 01:00 PM)
Good afternoon Michael,

Your replacement request has been submitted to the orders team and they'll be providing a return label for you shortly. Once we receive the damaged unit, we'll ship out the replacement LSiM706C.

Regards,

Justin Brown
Customer Support Agent
Polk Audio & Definitive Technology
Monday – Friday, 10:00 a.m. to 5:00 p.m. EST
Customer By Web (Michael Pitogo) (01/10/2020 04:34 PM)
Please advise status?

Got it, I don't have access to the tools to look up incident numbers but I forwarded your info over to Kim Jasper, he's out of the office for the day but I should have a status update for you Tomorrow. Please stand by.

And yes, DMs work best since I get an email notification right away.

mpitogo

Sorry missed that. WDKPWH... Direct Message next time.

treitz3

PS. EDNKH, OK?

Tom

VR3

Ygacostic

Viking64

I just read the last few posts and it appears my eyesight is failing.

mpitogo

ROTFLOL

mpitogo

@treitz3 Epstein..?

why do kamikaze pilots wear helmets

treitz3

LOL....some folks got it. I'll bite. Why?

Tom

Viking64

Google told me what "EDNKH" stands for, but I am at a loss when it comes to "WDKPWH" and "Ygacostic".

mpitogo

@Viking64 WDKPWH = why do kamikaze pilots wear helmets

@AlmaGarcia thank you. I heard from Justin today and have a shipping label. While it is damaged, I am shipping it back double boxed with extra padding to avoid further damage in transit. I don't believe Fedex cares one way or another how your package is treated. They mainly care if it made it there.