**** customer service ?

How does this brand operate? It's website is ****. Every link brings you back to home. Their email customer service account blocks you until you call them and they whitelist your email. I filed a claim 12 days ago and they still haven't processed ****. I would never with this support on my worst enemy. I used to hear good things about Polk. But after I get my replacement product I'm selling it on Craigslist and never buying Polk again. This is the worst experience with a brand I've ever dealt with. How long does it take them to even acknowledge your warranty claim ?

Comments

  • jakarojakaro Posts: 7
    I even posted a product review on their site. And since it wasn't 5 stars and what they wanted to hear, they denied it. Hahaha.
  • VR3VR3 Posts: 23,377
    Have you called them?
    - Not Tom

    Vr3Mods.com ///// Version3Audio.com

    "No, that's silly talk. Dude, you can't possibly be this audio dumb so quit the act." - Doro
  • jakarojakaro Posts: 7
    Multiple times, it's and Indian call center. Who swap you to other departments every time you call. They just say yes we'll get to it when we get to it.
  • warrenwarren Posts: 664
    What ??????
    Some final words,
    "If you keep banging your head against the wall,
    you're going to have headaches."
    Warren
  • daddyjtdaddyjt Posts: 984
    jakaro wrote: »
    How does this brand operate? It's website is ****. Every link brings you back to home. Their email customer service account blocks you until you call them and they whitelist your email. I filed a claim 12 days ago and they still haven't processed ****. I would never with this support on my worst enemy. I used to hear good things about Polk. But after I get my replacement product I'm selling it on Craigslist and never buying Polk again. This is the worst experience with a brand I've ever dealt with. How long does it take them to even acknowledge your warranty claim ?

    I can’t imagine your attitude is helping matters. Take a breath and calm yourself. It’s a (sound bar?), not the end of the world.
    Too much stuff to keep track of.

    Currently enjoying: Legacy Focus 20/20, McCormack DNA 225, Bill D C1, Oppo 105
  • jakarojakaro Posts: 7
    It's a $300 soundbar that lasted 4 months. I get it.
  • jakarojakaro Posts: 7
    Just got off the phone with an American call center with a guy named Mike. He was super helpful. That must be the key.
  • la2vegasla2vegas Posts: 3,590
    Service is probably a little slow lately due to some sort of legend, or something. Give it a week or two, by then everyone should be getting back from all the launch parties and back to business.

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