Amplifier static click/pop through speaker when turning on & off

124»

Comments

  • VR3VR3 Posts: 23,554
    That last email... Lol
    - Not Tom

    "No, that's silly talk. Dude, you can't possibly be this audio dumb so quit the act." - Doro
  • ClipdatClipdat Posts: 7,279
    VR3 wrote: »
    That last email... Lol

    What's funny about it?
    "Electronic music is human sound adapting to indulge technology, and for some, it feels like the signature sound of energy. New and abstract sounds over hypnotic rhythms can conjure vast soundscapes for escape, pleasure, and transcendence."
  • tratlifftratliff Posts: 845
    Are you really concerned if it now functions as it should? Go enjoy it as you originally planned and don't look back.
    2 Channel
    Legacy Focus SE, 2 REL Carbon Limited, McIntosh C50, McIntosh MC601's, VPI Prime w/SoundSmith Zephyr MIMC, Parasound Halo JC3, Marantz SA-14s1, Oppo BDP-105, Technics RS-1500, Furman Elite 15PFi, Douglas Connection (Furutech) Alpha Interconnects, Douglas Connection (Furutech) Alpha Speaker Cables, Pangea Power Cables
    Theater
    Yamaha RX-Z9, Legacy Focus SE (same as 2 Channel system), Def Tech C/L/R 2500, Def Tech BP-2X, Def Tech Pro-Monitors, Vizio M-75
    Office
    Teac NP-H750, Parasound Ztuner, Audio Engine P4N, Grado SR80, Grado iGrado, Audio-Technica ATH-M50, PC running High Rez files
    Living Room
    Yamaha YSP-4100 digital sound projector, Sharp Aquos 60"
    Bed Room
    Yamaha YSP-5100 digital sound projector, Sharp Aquos 70"
  • joecoulsonjoecoulson Posts: 3,702
    I say you Steve Miller it
    Auralic Vega G1/Rega TT/Denon SACD - Parasound P6 - PS Audio M700x2 - Elac Adante AF-61 - AQ Niagara 5000 - SVS SB16u
  • ClipdatClipdat Posts: 7,279
    tratliff wrote: »
    Are you really concerned if it now functions as it should? Go enjoy it as you originally planned and don't look back.

    It's gone beyond the tangible/physical and it's now a matter of principle. I'm simply no longer interested in having any of their gear in my system or sitting on my rack.

    To quote a friend: "One of the whole points of listening to music is to relax. How can you relax if you're reminded of bad experiences each time you look at the gear? You should feel good and proud with nothing negative welling up. It's one of the things I love about the listening - the gear. The beauty of the design, the ergonomics, the build, the presentation, etc."

    At this point it doesn't matter how good it sounds, or how many flawless years of service I get from it. I'm moving on from it.
    "Electronic music is human sound adapting to indulge technology, and for some, it feels like the signature sound of energy. New and abstract sounds over hypnotic rhythms can conjure vast soundscapes for escape, pleasure, and transcendence."
  • stangman67stangman67 Posts: 1,307
    I personally don’t see how their customer service was bad?

    They tried to find the problem and couldn’t replicate at first so reasoned to try to ascertain the source of the problem. Then found the problem and offered to make it right in multiple ways, event to include buying the units back. In my eyes that is above and beyond customer service. And you might have to realize, this could be a situation in which they slavishly have rare instances of failure and legitimately had a tough time finding the issue.

    People are much much too quick to burn companies at the stake. I feel like you are quite guilty of that right now
    2 Channel - Major reduction complete

    KEF LS50W I Rega P6 w/ Ania MC I Rega Fono MC I Audience Ohno ICs


  • ClipdatClipdat Posts: 7,279
    edited February 13
    stangman67 wrote: »
    I personally don’t see how their customer service was bad?

    Go back and re-read my long post and think about the timeline, all the details as well as the source of my frustrations are listed there.

    The buy back option only just became available today, and I have accepted that option.

    So I'm basically out $1,100 because of this situation, but at least now I can move forward.

    I still stand by the fact that they should have completely swapped out my units for a brand new set, and then they absorb that loss, not me. The burden is on them to figure out what to do with the old units such as refurbishing and reselling.
    stangman67 wrote: »
    And you might have to realize, this could be a situation in which they slavishly have rare instances of failure and legitimately had a tough time finding the issue.

    It could be 1 in a thousand, or 1 in a million. It's not the statistics or failure rate, it's how companies react to them when they do happen. Blaming the customer repeatedly and implying user fault, while continuing to pontificate about how great their products are, and how unprecedented it is that there's an issue is bad customer service.

    Instead of an "Apology for the inconvenience" when it was determined to be a physical defect/damage situation, I get a "Wow, how weird, never seen that before.". That's bad customer service.

    Yeah, I get it. Your products are impeccable and perfect and never have any issues. Except when they do.
    "Electronic music is human sound adapting to indulge technology, and for some, it feels like the signature sound of energy. New and abstract sounds over hypnotic rhythms can conjure vast soundscapes for escape, pleasure, and transcendence."
  • msgmsg Posts: 5,049
    edited February 13
    I'm with Drew on this one. I wouldn't want it anymore at this point either.

    I do agree that in the end they seemed to mostly account for the problem, to an extent, but what a hassle. Words sound nice, but meaningless without action. It's weak customer service.

    Frankly, I think the first response should have been from the dealer, and that should have been all it took.

    Someone should have taken this setup back and replaced it with new, or provided a refund. If not before, then certainly now under the circumstances. It's a specialty piece. At the cost, I presume purchased new, not as a factory repair piece. It would be a different story were it purchased used, as-is with a known issue.

    If the factory is calling it good, great, they should buy it back at purchase cost, go over it fully themselves, since they have the proper means of doing so, and sell it as a factory refurb. They should absorb the hit themselves, since it was apparently due to build/packing negligence.

    Would any of you, were you in the market for this specific setup, buy this set of equipment for the going rate? I'm betting not. Drew'd end up karma'ing this thing.

    Sorry Drew, but glad you're getting the option to be out from under it. I've had a few bad experiences in my five short years in this hobby, and can understand no longer wanting anything to do with a piece.
    Post edited by msg on
    I disabled signatures.
  • joecoulsonjoecoulson Posts: 3,702
    Agree^
    Auralic Vega G1/Rega TT/Denon SACD - Parasound P6 - PS Audio M700x2 - Elac Adante AF-61 - AQ Niagara 5000 - SVS SB16u
  • msgmsg Posts: 5,049
    Kevin Deal would agree.
    I disabled signatures.
  • tratlifftratliff Posts: 845
    I get it move on. Take the loss and be done. Its the risk that is taken by buying boutique electronics.

    Might I suggest that you move significantly higher up the ladder of electronics to avoid these situations, or at least have the perception of higher quality equipment with better customer satisfaction/support/service.
    2 Channel
    Legacy Focus SE, 2 REL Carbon Limited, McIntosh C50, McIntosh MC601's, VPI Prime w/SoundSmith Zephyr MIMC, Parasound Halo JC3, Marantz SA-14s1, Oppo BDP-105, Technics RS-1500, Furman Elite 15PFi, Douglas Connection (Furutech) Alpha Interconnects, Douglas Connection (Furutech) Alpha Speaker Cables, Pangea Power Cables
    Theater
    Yamaha RX-Z9, Legacy Focus SE (same as 2 Channel system), Def Tech C/L/R 2500, Def Tech BP-2X, Def Tech Pro-Monitors, Vizio M-75
    Office
    Teac NP-H750, Parasound Ztuner, Audio Engine P4N, Grado SR80, Grado iGrado, Audio-Technica ATH-M50, PC running High Rez files
    Living Room
    Yamaha YSP-4100 digital sound projector, Sharp Aquos 60"
    Bed Room
    Yamaha YSP-5100 digital sound projector, Sharp Aquos 70"
  • DSkipDSkip Posts: 16,282
    Fair enough. Blame this on me, the dealer. The truth is, a dealer is in a position to be an advocate for the client and try to make things right. I tried. I've unfortunately had to deal with Verty on a few issues and have even paid out of my own pocket on some when Verty should have picked up the tab.

    In this instance, the choice for a refund was on the table for Drew for the preamp, which he opted to keep. During this process, I told him what I expected Verty to do and they followed it to a tee. It is not a process that I would have done as a distributor and upset me greatly. Once the Preamp issues arose and Verty was completely predictable, I backed out of my agreement with them as I no longer wanted to do business with them. This all happened prior to the monoblocks having issues.

    At the time the monoblock had issues, I was no longer representing the brand and Drew had the amps for almost a year prior to issues. At this point, it isn't on the dealer to 'make it right'. It is on the distributor to do THEIR job. After all, this is where their margins come into play - support and service. I know this because I AM a distributor and when issues have happened I've taken care of my clients as best I can. In one case, I even bought a client $400 in new tubes because his were going bad - not my fault, but it was a small token I could do for the client to make the purchase satisfactory.

    A dealer is there as a point of sale, an adviser, and a tool to use when things do go awry. Blaming a dealer for not doing a distributor's job isn't right, though you can blame me for doing business with Verty. Once I realized how they operated and the constant blaming of my clients, I got out quick. I even turned down a handful of sales immediately after this issue first arose because I didn't feel confident selling a product that was improperly supported. I lost quite a bit of money but turned them down out of principle.




    I had wanted to stay quiet on this issue but I have no choice now that I am being dragged into it. Drew is a friend and we talk often. I exhausted all avenues I had to make this right and Drew knows that. If I were the distributor, I guarantee you the entire situation would've been handled differently from the very beginning. As a dealer though, there is only so much I can do when it comes to warranty repairs.

    I will take care of Drew and it will be made up to him in another manner. I do feel responsible as I was the adviser and I have been troubled by this entire scenario. I've been waiting to see how it unfolds before taking the next step.
  • ClipdatClipdat Posts: 7,279
    edited February 13
    DSkip wrote: »
    Once the Preamp issues arose and Verty was completely predictable, I backed out of my agreement with them as I no longer wanted to do business with them. This all happened prior to the monoblocks having issues.

    At the time the monoblock had issues, I was no longer representing the brand and Drew had the amps for almost a year prior to issues.

    This is true. At the time that the monoblock issue presented itself, your association and relationship with Verty had already been dissolved.

    And as you mentioned there was the issue with the preamp faceplate which I didn't even get into on this thread.

    The timing of everything was a little tricky and escalated quickly, as the amplifier problem only presented itself when paired up with the matching preamp.
    "Electronic music is human sound adapting to indulge technology, and for some, it feels like the signature sound of energy. New and abstract sounds over hypnotic rhythms can conjure vast soundscapes for escape, pleasure, and transcendence."
  • DSkipDSkip Posts: 16,282
    My response was defensive but I’m not mad at anyone. I understand the responses and just want everyone to know the role I played in this.
  • msgmsg Posts: 5,049
    Good to see your perspective, Skip. Yeah, I was wondering.
    I disabled signatures.
  • ClipdatClipdat Posts: 7,279
    msg wrote: »
    Kevin Deal would agree.

    lol **** that guy.
    "Electronic music is human sound adapting to indulge technology, and for some, it feels like the signature sound of energy. New and abstract sounds over hypnotic rhythms can conjure vast soundscapes for escape, pleasure, and transcendence."
  • mhardy6647mhardy6647 Posts: 23,564
    msg wrote: »
    Kevin Deal would agree.

    ouch :)
  • joecoulsonjoecoulson Posts: 3,702
    @DSkip this response for me personally says a lot about your character. I know in business that a dealer represents a brand. I represent other manufacturers in my job and when the f up, it’s on me. But sometimes they f up too much and we have to withdraw from doing business with them.
    Your willingness to be in Drew’s (and I’m sure all of your customer’s) side and support him while staying professional shows what a tightrope you have to walk in the business you’re in.
    I respect the s*** out of you and what you do, even if I don’t agree with you sometimes.
    Auralic Vega G1/Rega TT/Denon SACD - Parasound P6 - PS Audio M700x2 - Elac Adante AF-61 - AQ Niagara 5000 - SVS SB16u
  • tonybtonyb Posts: 31,648
    Drew....

    Do you drink coffee ? If not, start...it will relax you. Cheaper than weed too. Just a tip from your Uncle Tony. :):)
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1430
    Tad 803 speakers
  • mhardy6647mhardy6647 Posts: 23,564
    10-4
    Lots... and lots... of strong coffee.
    Like ketchup, it contains natural mellowing agents.

  • nooshinjohnnooshinjohn Posts: 21,577
    Are you planning to use split-pin RCAs because I heard those were superior...
    The Gear... Carver "Statement" Mono-blocks, TriangleArt Reference SE with Pass Labs Xono Phono Preamp, Walker Precision Motor Drive, ClearAudio Goldfinger Diamond v2 cartridge and Origin Conquerer Mk3c tonearm, Polk Audio "Signature" Reference Series 1.2TL with complete mods, Pass Labs X0.2 three chassis preamp, PS Audio PerfectWave DAC MkII, Pioneer Elite SC-LX701, Oppo UDP-205 4K Blu-ray player, Sony XBR70x850B 4k, Polk audio AB700/800 "in-wall" surrounds.

    Saying that it's "too hard" to pursue your dreams is no different than admitting to yourself that you are too lazy to achieve them.

    “If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidize it.”
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!