Brand New True Surround System with Intermittent Bluetooth Issues

jackyhearsthingsjackyhearsthings Posts: 4
edited July 2018 in Troubleshooting
I recently purchased a True Surround System. When I set it all up, I tested all the features, including Bluetooth. At the time, Bluetooth worked perfectly.

Now, only a few days later, on a Bluetooth connection, the sound cuts out intermittently—every 5 seconds or so! I've tried with multiple devices (two different phones, and my computer) and the problem persists. I've also tried forgetting & reconnecting the devices to no avail.

What can I do to fix this?

Comments

  • ClipdatClipdat Posts: 8,298
    edited July 2018
    Sounds defective. I'd return it to the place that you purchased it for a full refund.
    What can I do to fix this?

  • mlistens03mlistens03 Posts: 2,750
    Before returning it for a refund, did you try to unplug it and let it sit for a few minutes?
    If this doesn’t work, then yes, refund.
    signature is in the spoiler window :)
    Not Tom or Trey or Jim just Micah
    Martin Logan LX16s, NAD 1155 preamp and 4155 tuner courtesy of DaddyJT, NAD C352 playing power amp, BJC Belden cables, Technics SL3200, Marantz CD6004 CD player and Audio Technica cartridge courtesy of Drew/Clipdat, Salamander Archetype rack
    I've always thought the goal of high-end audio was not to have your neighbors bang on the wall and say, 'Turn that darn music down' but to have your neighbors bang on the wall and say, 'Tell your friends to go home and you can practice later this week'.
  • mlistens03 wrote: »
    Before returning it for a refund, did you try to unplug it and let it sit for a few minutes?
    If this doesn’t work, then yes, refund.

    It's currently sitting unplugged, waiting. Fingers crossed!
  • Plugged back in after 20+ minutes and still having the issue. Guess I'll have to take it back. Not very impressed, Polk.
  • ClipdatClipdat Posts: 8,298
    They don't really have an active presence on the forum unfortunately, but if you contact the customer service number, they might be able to run through a few troubleshooting steps: 1-800-377-7655 option 1.

    Worth a shot before you decide to take the time to drive it back to the store.

    All that being said, welcome to the forum and I'm sorry that what I'm guessing is your first experience with a Polk product went so poorly. Hope you stick around though, we're a friendly group and extremely passionate about audio.
    Plugged back in after 20+ minutes and still having the issue. Guess I'll have to take it back. Not very impressed, Polk.

  • Clipdat wrote: »
    They don't really have an active presence on the forum unfortunately, but if you contact the customer service number, they might be able to run through a few troubleshooting steps: 1-800-377-7655 option 1.

    Worth a shot before you decide to take the time to drive it back to the store.

    All that being said, welcome to the forum and I'm sorry that what I'm guessing is your first experience with a Polk product went so poorly. Hope you stick around though, we're a friendly group and extremely passionate about audio.

    I'll be trying that as well. Thanks to everyone for your help, and thanks for the warm welcome. If support helps or the exchange goes well, I might be around more. :smile:
  • ClipdatClipdat Posts: 8,298
    Cool, sounds good!

    To be honest, most of us on here are not very interested in Polk's current "lifestyle products" and soundbars.

    We're more passionate about full 5.1+/Atmos, etc home theater setups with outboard amplification. And primarily, most of us love 2 channel/stereo "critical listening" type setups for maximum musical enjoyment.
  • lightman1lightman1 Posts: 10,683
    I don't know where I live...
  • NightfallNightfall Posts: 9,115
    lightman1 wrote: »
    I don't know where I live...

    In my heart, Russ. In my heart.
    afterburnt wrote: »
    They didn't speak a word of English, they were from South Carolina.

    Village Idiot of Club Polk
  • lightman1lightman1 Posts: 10,683
    I can always count on you... <3
  • Currently having this issue as well. Called Polk CS and had a replacement shipped out. The replacement is having the same issue. Disappointing.
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