Signa S1 soundbar remote not working

oleary

I called CS option 2 warranty and was on hold for 45 minutes and then was disconnected. I sent an email, yesterday, and still waiting for a response. Called CS option1 today and was on hold for 15 minutes. I kept getting a longer wait time estimate the longer I was on hold! I gave up and hung up. My remote does not work right out of the box and just want a replacement. Can anyone help?

ken brydson

@KennethSwauger

[Deleted User]

Hello,
I'll have a buddy at Polk contact you via email.
Cheers, Ken

oleary

Ken sent me another remote. It worked half of the time and now it quit working. Can I get some help on getting another one. There must be a product defect if I got two bad remotes

[Deleted User]

I'll let Ken know what happened, that is very unusual.

ken brydson

oleary wrote: »

Ken sent me another remote. It worked half of the time and now it quit working. Can I get some help on getting another one. There must be a product defect if I got two bad remotes

New battery?