Polk Audio
›

PSW110 Issues: Static , Heart Beat woes

DashBoard JesusDashBoard Jesus Posts: 6
edited February 2017 in Subwoofer Hookup & Bass Management
My PSW 110 (Out of Warranty) recently started to make a pulsating noise. I have swapped the power cable and tried it on a isolated circuit in the house. Also input cables have been swapped and tested. The sub will do this without any input from the receiver. The only way to silence the sub is to remove the power cable. Any thoughts? Is the internal amp faulty? Seems I'm not the only one :-(

Comments

  • DashBoard JesusDashBoard Jesus Posts: 6
    Since my home theater room had a area built around the spec's of this speaker I'd like to have the same sized unit. Is there a current model Polk powered sub that does Not suffer from what looks like a faulty amp issue?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,765
    The PSW110 is 14 5/16" W, 14 11/16" H and 17 1/2" D the PSW108 is 14" W, 14 7/16" H and 16 1/8" D and seems to have a good service record.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • DashBoard JesusDashBoard Jesus Posts: 6
    KennethSwauger wrote: »
    The PSW110 is 14 5/16" W, 14 11/16" H and 17 1/2" D the PSW108 is 14" W, 14 7/16" H and 16 1/8" D and seems to have a good service record.

    Do you have any info to back up the "good service record" claim? I'm hesitant to invest another dime in Polk audio.
    Upon further research I can find at least 40+ instances on the web of my exact issue. Amazon, Crutchfield, AVS Forum, Tomsguide, Polk forums ect. The Amp unit in these sub's (and other models with this Amp assembly) should have been recalled.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,765
    Give Polk's CS manager a call at: 1-800-377-7655 extension 5208 and explain all the circumstances concerning your subwoofer. He'll work with you to try and restore your confidence in Polk's products.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • DashBoard JesusDashBoard Jesus Posts: 6
    I have been in touch with Gil in their service dept. I will ship them the amp and see what they say. In the construction of my home theater the built in's were customized for my all my Polk speaker components. I can't wait to have it up and running again!
  • KennethSwaugerKennethSwauger Moderator Posts: 6,765
    Gil's a good guy, he'll help you out.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • rgoodpa1rgoodpa1 Posts: 2
    I'm also having the same problem. I Googled "PSW110 heartbeat" and it seems LOTS of others have the same problem. I've been using Polk speakers for years and this is the first problem for me.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,765
    Hello,
    Welcome to Polk's forum, sorry you're having a problem. The best approach is to contact Polk's CS department at: 1-800-377-7655 select option 1. Have the sub's serial number and date and place of purchase handy when you call. They'll take care of you.
    Regards, Ken
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • rgoodpa1rgoodpa1 Posts: 2
    KennethSwauger wrote: »
    Hello,
    Welcome to Polk's forum, sorry you're having a problem. The best approach is to contact Polk's CS department at: 1-800-377-7655 select option 1. Have the sub's serial number and date and place of purchase handy when you call. They'll take care of you.
    Regards, Ken

    Thanks a bunch Ken.
    I called the # and talked to a cs tech named Mike. I would advise everyone to avoid this guy. He was the rudest cs guy I have ever dealt with. He started shouting at me so loud that my wife came into my office to see what the heck was going on.
    He said EVERY subwoofer brand makes that heartbeat sound.

    I finally asked to speak to his supervisor and he asks "WHY".
    I talked to his supervisor named Kim. What a complete turn around!
    Kim was a VERY pleasant gentleman to talk to. He knew the heartbeat was an issue, asked where and when it was purchased and asked for serial #.
    He then said he would ship a new amp to my house, gave me a confirmation # and said he would email me when shipped.

    My faith is restored in Polk Audio . :)
  • KennethSwaugerKennethSwauger Moderator Posts: 6,765
    Hello,
    I'm certainly sorry there was that kind of situation, but glad Kim was able to help. I'll forward this to the appropriate person, Chet. Again, sorry it had to happen that way.
    Best regards, Ken
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • deronb1deronb1 Posts: 4,369
    When is that sub going to go away?
  • dgrifoo4dgrifoo4 Posts: 1
    I have had my Polk subwoofer for about 4 years now. It is the PSW110. Just recently, I noticed a humming sound coming from it even when it is not being powered by receiver. I also noticed the power light on the rear seems to turn bright orange instead of green. I moved it to a different outlet and and just plugged it in and I am still getting a humming or heart beat type noise. What could it be? Can someone contact me to discuss?

  • NandikolNandikol Posts: 108
    Hi,
    Iam not sure if I have posted in wrong section.

    Shailesh
  • david747david747 Posts: 2
    Is there a recall on these, same problem I have. A bit annoying. Or do we need to file a complaint with consumer protection agency
  • KennethSwaugerKennethSwauger Moderator Posts: 6,765
    Hello,
    The bass amplifier needs to be repaired or replaced. Assuming you live in the U.S. you would contact Polk at: 1-800-377-7655 select option 1. It would be helpful to have the unit's serial number and date and place of purchase handy when you call. If you live outside of the U.S.send an email to: [email protected]
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • raiuno81raiuno81 Posts: 1
    Hi, does that number work for canada?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,765
    Hello,
    Send an email to their Canadian manager, Walter Moser, at: [email protected] he will be able to help.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • Keith2Keith2 Posts: 1
    After reading the feedback here I was hoping to get some help from customer service but was sadly disappointed. I have a PSW110, and already replaced the amp board once due to the dreaded "heartbeat" at my cost in 2015, and now 3 years later have the same issue again. I was told by customer service that the lifespan of the amp is 3 to 8 years which is why warranty covers 3. Been a Polk customer for many years since I bought my first RT-16s, and matching surround speakers. They still sound awesome. Response was not what I expected from Polk.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,765
    Hello,
    I'll ask a friend at Polk to contact you via email.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • la2vegasla2vegas Posts: 3,090
    Sorry you've had such bad luck with your psw110, but in reality that's the norm. Get yourself a good quality sub like an SVS and don't look back. You'll thank me in the future. :)
    2.3TL, 3.1TL, SRS 2, SDA 2B, SDA II,SDA 1C, 7B, 7C, 7 series 2, 10B, 5JR+, 5JR, 5A, 4.5, 4, RTA 11TL, RTA 8TL, RTA 8T, LSI9 Ebony, LSI7 EBONY, LSI7 CHERRY, LSIC, RTI A7, RTI A3, CSI A4, CSI A6, F/XI A4, RTI4. That's all for now.
  • BassFreak101BassFreak101 Posts: 67
    edited August 2018
    It could be a faulty RCA input, at least that's what I think that sub has instead of LFE.
    If that's the case I would just save up for a new subwoofer(Svs).
    2 Channel:
    Jbl Lx44
    Optonica Sa 5105
    Blue Jean 12 gauge cable
    Audioquest evergreen 3.5mm to rca cable
    Technics Sl BD22 TT
    Randomness:
    Klh model 26's
    Peavey Pr15's
    Gls cables for peaveys
    Numark DM1175 Preamp mixer
    Random cables
    Bic f12
    Svs soundpath subwoofer cable
    Lafayette Lr-200a amplifier
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register

Quick Links

© Polk Audio 2014