Solen Inductors from Parts Connexion "sad day" SDA-CRS+
Toolfan66
Posts: 17,218
Well not really a sad day but bummed nonetheless...
I ordered my Solen 16mh inductors from Parts Connexion out of Canada, and well... Here is some pics...
I ordered my Solen 16mh inductors from Parts Connexion out of Canada, and well... Here is some pics...
Post edited by Toolfan66 on
Comments
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So the guy I was emailing back and forth today on the issue, was telling me that the zip ties look to have been cut!! and that they pack their stuff really good..
Hahaha.. Yeah looks like you did a fine job.. That thin bubble wrap was all that was protecting them, and not even enough to keep them nice and tight in the box..
He then tells me to ship them back so they can look at them, I was like "ship them back on my dime?? I don't think so..
Anyway after a little back and forth he said he has two replacements coming from Solen but it takes 7-10 days which is true as I had to wait for these, and that I just need to tell him what shipping cost and he will credit me the cost...
I was really looking forward to working on my CRS+'s..
I hope they do the right thing here... -
Thats a good reason to always take pictures. Hopefully a happy ending, even with the wait..
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And by the way PFB did not kidnap me and post this..
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boston1450 wrote: »Thats a good reason to always take pictures. Hopefully a happy ending, even with the wait
I think it will, I see no reason for them not to take care of it..
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Those then would be the Solen "Non-Perfect Lay" inductors.
That sucks Larry.Hopefully PC get you fixed up quickly. -
man that's brutal packing for an item that heavy. yikes. the argument against refund cracks me up too... and the reason for cutting the zip ties but still wanting the same exact item again would be??? seriously customer service people... seriously.VA HT HK AVR20II, Sony S9000ES CD/DVD/SACD, Polk Audio RC80i / Polk Audio CSi3, 60" Panasonic Plasma, Nordost / Signal Cable A2 / Wireworld / Pangea / Magic Power
VA 2 Channel Focal Electra 926 speakers, Pass Labs X150.5 Amp, Eastern Electric MiniMax Preamp (Tutay mods), Eastern Electric Minimax CDP (Scott Nixon mods), Music Hall mmf 5.1 Turntable, Parks Audio Budgie Phono Pre , Audioengine B1 streamer, MIT S3 IC's / MIT Shotgun S3 Speaker Cables / PS Audio power cables
Noggin Schiit Valhalla, Pangea, Phillips Fidelio X1, Polk UF8000
Polk SDA1c modded
Polk CRS+ 4.1TL modded (need veneer)
Polk SDA2BTL (fully modded)
A/L 1000VA Dreadnought Canare 4s11 SDA cable
SACD Marantz DV8300
Sony S9000ES CD/DVD/SACD
Yamaha YP-D6
Soundcraftsmen PCR800
Audible Illusions L1 Preamp
Vincent MFA based Cocci Tube Preamp
Pho-700 Phono Pre
Signal Cable Silver Resolution IC's -
Sorry to see that. I ordered my 5.6mh directly from Solen with no problems.Mojo Audio Illuminati v3>>Quantum Byte w/LMS>>Rpi/PiCoreplayer>> Starlight 7 USB >> Mojo Audio Mystique v2 SE>>ModWright SWL 9.0 SE Signature>>Hafler DH-500 Amp+ (Musical Concepts Fully Modded)>>
SRS 2.3TL (Fully Modded)...Velodyne Optimum 8 subwoofer
1KVA Dreadnought
Marantz SA 8005
Pioneer PLX-1000 Turntable - Shure SC35C/N35X - V15III/VN35HE
Yamaha TX-540 Tuner...Sony BDP-S570
Sony PS4
Separate subpanel with four dedicated 20 amp circuits.
1. Amplification 2. Analog 3. Digital 4. Video
"All THAT IS LOST FROM THE SOURCE IS LOST FOREVER" -
Looks like they used the box as a bowling ball.Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
That sucks. Those should have been double boxed with foam packing. No excuse for that.Home Theater/2 Channel:
Front: SDA-2ATL forum.polkaudio.com/discussion/143984/my-2as-finally-finished-almost/p1
Center: Custom Built forum.polkaudio.com/discussion/150760/my-center-channel-project/p1
Surrounds & Rears: Custom Built forum.polkaudio.com/discussion/151647/my-surround-project/p1
Sonicaps, Mills, RDO-194s-198s, Dynamat, Hurricane Nuts, Blackhole5
Pioneer Elite VSX-72TXV, Carver PM-600, SVS PB2-Plus Subwoofer
dhsspeakerservice.com/ -
And by the way PFB did not kidnap me and post this..
first thing that came to mind.........
good luck Larry
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Looks like it fell off the truck at 60mph and rolled down the highway. Hope they make good on it."Science is suppose to explain observations not dismiss them as impossible" - Norm on AA; 2.3TL's w/sonicaps/mills/jantzen inductors, Gimpod's boards, Lg Solen SDA inductors, RD-0198's, MW's dynamatted, Armaflex speaker gaskets, H-nuts, brass spikes, Cardas CCGR BP's, upgraded IC Cable, Black Hole Damping Sheet strips, interior of cabinets sealed with Loctite Power Grab, AI-1 interface with 1000VA A-L transformer
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Did you cut the box or did it come to you that way? Could customs have done this?
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Customs opened the box and cut the ties looking for something?
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Hope they take care of the situation, definitely a bummer.
This came to mind.
https://www.youtube.com/watch?v=QCz9CdOCh7w -
That is a shame. I have done quit a bit of business with Parts Connexion and have had very good service. It has been mainly capacitors but they were well packed.Stan
Main 2ch:
Polk LSi15 (DB840 upgrade), Parasound: P/LD-1100, HCA-1000A; Denon: DVD-2910, DRM-800A; Benchmark DAC1, Monster HTS3600-MKII, Grado SR-225i; Technics SL-J2, Parasound PPH-100.
HT:
Marantz SR7010, Polk: RTA11TL (RDO198-1, XO and Damping Upgrades), S4, CS250, PSW110 , Marantz UD5005, Pioneer PL-530, Panasonic TC-P42S60
Other stuff:
Denon: DRA-835R, AVR-888, DCD-660, DRM-700A, DRR-780; Polk: S8, Monitor 5A, 5B, TSi100, RM7, PSW10 (DXi104 upgrade); Pioneer: CT-6R; Onkyo CP-1046F; Ortofon OM5E, Marantz: PM5004, CD5004, CDR-615; Parasound C/PT-600, HCA-800ii, Sony CDP-650ESD, Technics SA 5070, B&W DM601 -
Okay, so they had me ship them back and stated they will reimburse me the shipping cost, so this morning I went to ship them back, was going to cost me $95 to ship back, I told the lady I would hold off. Keep in mind these inductors cost me $143..
I went back to work emailed the guy at PC and he reassured me I would be reimbursed, and knew it would be expensive to ship back, so I shipped them back this afternoon..
Now is it just me or does this seem right?? Why would they be willing to reimburse me $95 for shipping for parts that cost $143??
He told me he has two replacements headed his way from Solen, at this point I wish I had spent the extra money and purchased them straight from Solen..
Something just seems wrong with the process in return, and replacement..
Guess time will tell..
And no the box wasn't cut open.. -
I'm surprised PC didn't send you a shipping label as it would cost them considerably less using their account.Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
It would have been cheaper if he emailed you a return shipping tag on his account. I've had similar issues on large items and the were just as a-ss backwards about returning the item as this transaction
Curious to see how Solen will pack these inductors.2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC
erat interfectorem cesar et **** dictatorem dicere a -
Great minds think alike, but mine is faster.Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
I still find it weird they didn't send a shipping label as well..
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My Happiest days are when it comes and it's not broken from shipmentPOLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
PIONEER PL-510A SONY BDP S5100
POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1 -
You've heard it all from us and I also had 2 shipping nightmares. One delivered to the wrong address and the other sky hooked up to my balcony by FED-EX. Thankfully there was no damage. If the woman opened up my x-overs she would have thought they were bomb parts. If they don't want them back you could always make a slinky out of them. Larry, really sorry for a piss poor delivery. Just a thought since imported from Canada maybe they did x-ray them and had no idea what they were. Not trying to make excuses only why they were opened and splayed out like that.2chl- Adcom GFA- 555-Onkyo P-3150v pre/amp- JVC-QL-A200 tt- Denon 1940 ci cdp- Adcom GFS-6 -Modded '87 SDA 2Bs - Dynamat Ext.- BH-5- X-Overs VR-3, RDO-194 tweeters, Larry's Rings, Speakon/Neutrik I/C- Cherry stain tops Advent Maestros,Ohm model E
H/T- Toshiba au40" flat- Yamaha RX- V665 avr- YSD-11 Dock- I-Pod- Klipsch #400HD Speaker set-
Bdrm- Nikko 6065 receiver- JBL -G-200s--Pioneer 305 headphones--Sony CE375-5 disc -
I'd have a hard time coughing up an additional $95 bucks to return them. Given they initially gave you a hard time & all I wouldn't be very trusting of them and would have been tempted to dispute the credit card charge for the initial order unless they provided a prepaid return label.
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Question - did you ship it back in the original, destroyed box?
Yes, but I put that box inside another box..
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I'd have a hard time coughing up an additional $95 bucks to return them. Given they initially gave you a hard time & all I wouldn't be very trusting of them and would have been tempted to dispute the credit card charge for the initial order unless they provided a prepaid return label.
Believe me I'm not feeling to trusting but I will see what happens.. -
So I did ask on how this was all going to be handled and this was his response..
Hi Larry,
Just waiting on the replacements to come in from SOLEN. Once they are here & the damaged ones are received, we will ship the replacements off to you at no charge. The credit for the freight to return them to us will them be issued back to your credit card at that point.
Hope this helps. Any further questions or concerns, please let me know.
Regards,
Dave.
Seems to be on the up and up, the communication has been top notch thus far anyway..
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Larry your golden man no worries
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He may need the parts shipped back to him so his insurance will reimburse him for what he is paying out, including your return shipping costs.
- SDA 2BTL · Sonicaps · Mills resistors · RDO-198s · New gaskets · H-nuts · Erse inductors · BH5 · Dynamat
- Crossover upgrades by westmassguy
- Marantz 1504 AVR (front speaker pre-outs to Adcom 555)
- Adcom GFA-555 amp · Upgrades & speaker protection added by OldmanSRS
- Pioneer DV-610AV DVD/CD player
- SDA CRS+ · Hidden away in the closet
- SDA 2BTL · Sonicaps · Mills resistors · RDO-198s · New gaskets · H-nuts · Erse inductors · BH5 · Dynamat
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Well not really a sad day but bummed nonetheless...
I ordered my Solen 16mh inductors from Parts Connexion out of Canada, and well... Here is some pics...
Sorry to hear this but I would have rejected acceptance of that package as damaged goods. I know we all hope and wish in these situations and taken a chance but that package had "DOOM" written all over it. JMO
Really sorry to see this Larry.“The two most important days in your life are the day you are born and the day you find out why.” ~ Mark Twain -
Well not really a sad day but bummed nonetheless...
I ordered my Solen 16mh inductors from Parts Connexion out of Canada, and well... Here is some pics...
Sorry to hear this but I would have rejected acceptance of that package as damaged goods. I know we all hope and wish in these situations and taken a chance but that package had "DOOM" written all over it. JMO
Really sorry to see this Larry.
I wasn't there when it showed up at work, my shipping guy signed for it..