Solen Inductors from Parts Connexion "sad day" SDA-CRS+

Toolfan66
Toolfan66 Posts: 17,240
edited September 2015 in Vintage Speakers
Well not really a sad day but bummed nonetheless...

I ordered my Solen 16mh inductors from Parts Connexion out of Canada, and well... Here is some pics...

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Post edited by Toolfan66 on
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  • Toolfan66
    Toolfan66 Posts: 17,240
    edited September 2015
    So the guy I was emailing back and forth today on the issue, was telling me that the zip ties look to have been cut!! and that they pack their stuff really good..

    Hahaha.. Yeah looks like you did a fine job.. That thin bubble wrap was all that was protecting them, and not even enough to keep them nice and tight in the box..

    He then tells me to ship them back so they can look at them, I was like "ship them back on my dime?? I don't think so..

    Anyway after a little back and forth he said he has two replacements coming from Solen but it takes 7-10 days which is true as I had to wait for these, and that I just need to tell him what shipping cost and he will credit me the cost...

    I was really looking forward to working on my CRS+'s..

    I hope they do the right thing here...
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  • boston1450
    boston1450 Posts: 7,638
    Thats a good reason to always take pictures. Hopefully a happy ending, even with the wait
    ..
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  • Toolfan66
    Toolfan66 Posts: 17,240
    And by the way PFB did not kidnap me and post this.. :D
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  • Toolfan66
    Toolfan66 Posts: 17,240
    boston1450 wrote: »
    Thats a good reason to always take pictures. Hopefully a happy ending, even with the wait

    I think it will, I see no reason for them not to take care of it..
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  • FTGV
    FTGV Posts: 3,649
    Those then would be the Solen "Non-Perfect Lay" inductors.
    That sucks Larry.Hopefully PC get you fixed up quickly.
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  • MrBuhl
    MrBuhl Posts: 2,419
    man that's brutal packing for an item that heavy. yikes. the argument against refund cracks me up too... and the reason for cutting the zip ties but still wanting the same exact item again would be??? seriously customer service people... seriously.
    VA HT HK AVR20II, Sony S9000ES CD/DVD/SACD, Polk Audio RC80i / Polk Audio CSi3, 60" Panasonic Plasma, Nordost / Signal Cable A2 / Wireworld / Pangea / Magic Power
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  • machone
    machone Posts: 1,510
    Sorry to see that. I ordered my 5.6mh directly from Solen with no problems.
    Mojo Audio Illuminati v3>>Quantum Byte w/LMS>>Rpi/PiCoreplayer>> Starlight 7 USB >> Mojo Audio Mystique v2 SE>>ModWright SWL 9.0 SE Signature>>Hafler DH-500 Amp+ (Musical Concepts Fully Modded)>>
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  • F1nut
    F1nut Posts: 50,552
    Looks like they used the box as a bowling ball.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • westmassguy
    westmassguy Posts: 6,850
    That sucks. Those should have been double boxed with foam packing. No excuse for that.
    Home Theater/2 Channel:
    Front: SDA-2ATL forum.polkaudio.com/discussion/143984/my-2as-finally-finished-almost/p1
    Center: Custom Built forum.polkaudio.com/discussion/150760/my-center-channel-project/p1
    Surrounds & Rears: Custom Built forum.polkaudio.com/discussion/151647/my-surround-project/p1
    Sonicaps, Mills, RDO-194s-198s, Dynamat, Hurricane Nuts, Blackhole5
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  • pitdogg2
    pitdogg2 Posts: 25,441
    Toolfan66 wrote: »
    And by the way PFB did not kidnap me and post this.. :D

    first thing that came to mind.........

    good luck Larry
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  • drumminman
    drumminman Posts: 3,396
    Looks like it fell off the truck at 60mph and rolled down the highway. Hope they make good on it.
    "Science is suppose to explain observations not dismiss them as impossible" - Norm on AA; 2.3TL's w/sonicaps/mills/jantzen inductors, Gimpod's boards, Lg Solen SDA inductors, RD-0198's, MW's dynamatted, Armaflex speaker gaskets, H-nuts, brass spikes, Cardas CCGR BP's, upgraded IC Cable, Black Hole Damping Sheet strips, interior of cabinets sealed with Loctite Power Grab, AI-1 interface with 1000VA A-L transformer
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  • littlewoodboats
    littlewoodboats Posts: 823
    Did you cut the box or did it come to you that way? Could customs have done this?
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  • woofiepaws
    woofiepaws Posts: 215
    Customs opened the box and cut the ties looking for something?
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  • gmcman
    gmcman Posts: 1,806
    Hope they take care of the situation, definitely a bummer.

    This came to mind.

    https://www.youtube.com/watch?v=QCz9CdOCh7w
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  • skrol
    skrol Posts: 3,375
    That is a shame. I have done quit a bit of business with Parts Connexion and have had very good service. It has been mainly capacitors but they were well packed.
    Stan

    Main 2ch:
    Polk LSi15 (DB840 upgrade), Parasound: P/LD-1100, HCA-1000A; Denon: DVD-2910, DRM-800A; Benchmark DAC1, Monster HTS3600-MKII, Grado SR-225i; Technics SL-J2, Parasound PPH-100.

    HT:
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    Other stuff:
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  • Toolfan66
    Toolfan66 Posts: 17,240
    edited September 2015
    Okay, so they had me ship them back and stated they will reimburse me the shipping cost, so this morning I went to ship them back, was going to cost me $95 to ship back, I told the lady I would hold off. Keep in mind these inductors cost me $143..

    I went back to work emailed the guy at PC and he reassured me I would be reimbursed, and knew it would be expensive to ship back, so I shipped them back this afternoon..

    Now is it just me or does this seem right?? Why would they be willing to reimburse me $95 for shipping for parts that cost $143??

    He told me he has two replacements headed his way from Solen, at this point I wish I had spent the extra money and purchased them straight from Solen..

    Something just seems wrong with the process in return, and replacement..

    Guess time will tell..

    And no the box wasn't cut open..
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  • F1nut
    F1nut Posts: 50,552
    I'm surprised PC didn't send you a shipping label as it would cost them considerably less using their account.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • txcoastal1
    txcoastal1 Posts: 13,285
    It would have been cheaper if he emailed you a return shipping tag on his account. I've had similar issues on large items and the were just as a-ss backwards about returning the item as this transaction

    Curious to see how Solen will pack these inductors.
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
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    erat interfectorem cesar et **** dictatorem dicere a
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  • F1nut
    F1nut Posts: 50,552
    Great minds think alike, but mine is faster. B)
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • Toolfan66
    Toolfan66 Posts: 17,240
    I still find it weird they didn't send a shipping label as well..

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  • PolkieMan
    PolkieMan Posts: 2,446
    My Happiest days are when it comes and it's not broken from shipment
    POLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
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    ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1
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  • leftwinger57
    leftwinger57 Posts: 2,917
    You've heard it all from us and I also had 2 shipping nightmares. One delivered to the wrong address and the other sky hooked up to my balcony by FED-EX. Thankfully there was no damage. If the woman opened up my x-overs she would have thought they were bomb parts. If they don't want them back you could always make a slinky out of them. Larry, really sorry for a piss poor delivery. Just a thought since imported from Canada maybe they did x-ray them and had no idea what they were. Not trying to make excuses only why they were opened and splayed out like that.
    2chl- Adcom GFA- 555-Onkyo P-3150v pre/amp- JVC-QL-A200 tt- Denon 1940 ci cdp- Adcom GFS-6 -Modded '87 SDA 2Bs - Dynamat Ext.- BH-5- X-Overs VR-3, RDO-194 tweeters, Larry's Rings, Speakon/Neutrik I/C- Cherry stain tops Advent Maestros,Ohm model E

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  • DaveHo
    DaveHo Posts: 3,525
    I'd have a hard time coughing up an additional $95 bucks to return them. Given they initially gave you a hard time & all I wouldn't be very trusting of them and would have been tempted to dispute the credit card charge for the initial order unless they provided a prepaid return label.
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  • Toolfan66
    Toolfan66 Posts: 17,240
    DSkip wrote: »
    Question - did you ship it back in the original, destroyed box?

    Yes, but I put that box inside another box..

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  • Toolfan66
    Toolfan66 Posts: 17,240
    DaveHo wrote: »
    I'd have a hard time coughing up an additional $95 bucks to return them. Given they initially gave you a hard time & all I wouldn't be very trusting of them and would have been tempted to dispute the credit card charge for the initial order unless they provided a prepaid return label.

    Believe me I'm not feeling to trusting but I will see what happens..
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  • Toolfan66
    Toolfan66 Posts: 17,240
    So I did ask on how this was all going to be handled and this was his response..




    Hi Larry,

    Just waiting on the replacements to come in from SOLEN. Once they are here & the damaged ones are received, we will ship the replacements off to you at no charge. The credit for the freight to return them to us will them be issued back to your credit card at that point.

    Hope this helps. Any further questions or concerns, please let me know.


    Regards,

    Dave.



    Seems to be on the up and up, the communication has been top notch thus far anyway..


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  • pitdogg2
    pitdogg2 Posts: 25,441
    Larry your golden man no worries
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  • TennMan
    TennMan Posts: 1,266
    He may need the parts shipped back to him so his insurance will reimburse him for what he is paying out, including your return shipping costs.
    • SDA 2BTL · Sonicaps · Mills resistors · RDO-198s · New gaskets · H-nuts · Erse inductors · BH5 · Dynamat
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    • Pioneer DV-610AV DVD/CD player
    • SDA CRS+ · Hidden away in the closet
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  • gimpod
    gimpod Posts: 1,793
    edited September 2015
    Toolfan66 wrote: »
    Well not really a sad day but bummed nonetheless...

    I ordered my Solen 16mh inductors from Parts Connexion out of Canada, and well... Here is some pics...

    z7mca4ec8ewg.jpg

    Sorry to hear this but I would have rejected acceptance of that package as damaged goods. I know we all hope and wish in these situations and taken a chance but that package had "DOOM" written all over it. JMO

    Really sorry to see this Larry. :disappointed:
    “The two most important days in your life are the day you are born and the day you find out why.” ~ Mark Twain
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  • Toolfan66
    Toolfan66 Posts: 17,240
    gimpod wrote: »
    Toolfan66 wrote: »
    Well not really a sad day but bummed nonetheless...

    I ordered my Solen 16mh inductors from Parts Connexion out of Canada, and well... Here is some pics...

    z7mca4ec8ewg.jpg

    Sorry to hear this but I would have rejected acceptance of that package as damaged goods. I know we all hope and wish in these situations and taken a chance but that package had "DOOM" written all over it. JMO

    Really sorry to see this Larry. :disappointed:

    I wasn't there when it showed up at work, my shipping guy signed for it..

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