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deronb1
Posts: 5,021
in Electronics
I bought a Pioneer N50 on eBay from a store call Pro AV dealer. 347.00 with free ship, for a brand new unit.
Unfortunately, I could not get the unit to read my hard drive. Tried everything but just wouldn't do it.
So I called to arrange a return. They were nice, but I was told I would have to pay to ship it back and that there would be a 15% restocking fee. Kinda sucks, but I was willing to accept it.
A month goes by and nothing on my PayPal. Called yesterday and they guy I talk to looks around and sasays, yeah found it, sitting in the warehouse. Of course I asked for the return to continue and he says, no problem. He asked if I ever initiated a return through EBay. I said no and told him I just called the business and talked to a nice lady to initiate the return.
He told me to start a return on eBay and that he would take care of it. After I hung up, I did the return on eBay. He called me back a few minutes later and asked if I ever filed a claim or dispute on this transaction, because there has been one filed. I told him, i just called your store, that's it.
Long story short, I finally got the refund, but they also took the cost of what it cost them to ship it to me, 30.00 plus the 15% restock, 52.00, plus what I had to pay to ship it back, 25.00. 107 bucks in total.
I wouldn't recommend this eBay store if you ever plan to return an item.
Unfortunately, I could not get the unit to read my hard drive. Tried everything but just wouldn't do it.
So I called to arrange a return. They were nice, but I was told I would have to pay to ship it back and that there would be a 15% restocking fee. Kinda sucks, but I was willing to accept it.
A month goes by and nothing on my PayPal. Called yesterday and they guy I talk to looks around and sasays, yeah found it, sitting in the warehouse. Of course I asked for the return to continue and he says, no problem. He asked if I ever initiated a return through EBay. I said no and told him I just called the business and talked to a nice lady to initiate the return.
He told me to start a return on eBay and that he would take care of it. After I hung up, I did the return on eBay. He called me back a few minutes later and asked if I ever filed a claim or dispute on this transaction, because there has been one filed. I told him, i just called your store, that's it.
Long story short, I finally got the refund, but they also took the cost of what it cost them to ship it to me, 30.00 plus the 15% restock, 52.00, plus what I had to pay to ship it back, 25.00. 107 bucks in total.
I wouldn't recommend this eBay store if you ever plan to return an item.
Comments
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Man, that stinks. Could you have not done an exchange instead?afterburnt wrote: »They didn't speak a word of English, they were from South Carolina.
Village Idiot of Club Polk -
They didn't have anything that would work for me. I tried to leave neutral feedback and mention to potential buyers that they will charged the "free" shipping if they have to return, but eBay removed that because they said the matter was resolved. Man, can't even get that satisfaction. I'm gonna call them later when I get time.
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Sorry to hear this. This is why I can't bring myself to buying new items online.
I've eyed this piece up for a while as I was looking for the same thing to compare to everything else that's available.
I bet there was a networking issue and it why you couldn't talk to your drive. Networking issues are the worse. I'm wondering if nothing was even wrong with it and you didn't give it the time. If I known you where gonna send it back , I would have at least tested it for you to make sure it was actually bad before you went through all that.
Sucks dude.Dan
My personal quest is to save to world of bad audio, one thread at a time. -
Just spoke with ebay and Im gonna get the 30.00 bucks back that they charged to cover their shipping cost to me. Good, I guess, but I would rather be able to leave the feedback, which I am unable to do.
Ill just take some time and put it out there on the internet as a truthful, friendly warning about this vendor.
Its funny, I looked through all the feedback on this seller and it was all positive, but there was never any mention of transactions dealing with returns. Really, no one had a return in over a year?
I think they have found a way to circumvent any feedback concerning returns. -
Sorry to hear this. This is why I can't bring myself to buying new items online.
I've eyed this piece up for a while as I was looking for the same thing to compare to everything else that's available.
I bet there was a networking issue and it why you couldn't talk to your drive. Networking issues are the worse. I'm wondering if nothing was even wrong with it and you didn't give it the time. If I known you where gonna send it back , I would have at least tested it for you to make sure it was actually bad before you went through all that.
Sucks dude.
Thanks Dan. I didn't want to mess with it anymore. Spent hours on it to no avail. That Marantz NA 7004 works like a charm tho!
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good info, man.Just spoke with ebay and Im gonna get the 30.00 bucks back that they charged to cover their shipping cost to me. Good, I guess, but I would rather be able to leave the feedback, which I am unable to do.
Ill just take some time and put it out there on the internet as a truthful, friendly warning about this vendor.
Its funny, I looked through all the feedback on this seller and it was all positive, but there was never any mention of transactions dealing with returns. Really, no one had a return in over a year?
I think they have found a way to circumvent any feedback concerning returns.
you probably know this now, but always go through Ebay for resolution. Always. I learned this the hard way myself last summer on an HK990 that arrived damaged. I've found that sellers can be nice and cordial in correspondence, maybe even nice people in real life, but sometimes, when it comes down to the money, they don't deliver as discussed or promised, and if you don't have the paper trail established, you can be left holding the bag. I've felt like sometimes they've tried to run out the resolution clock on me. Establish the trail per policy, no exceptions. Refrain from taking any matters into your own hands - it may come back to haunt you. You never know who you're dealing with until it comes time for completion of a return/refund.
In the end, after about a month of back and forth, Ebay resolved my case for me. At first they sided with the Seller, but then reversed after I asked them to review specific correspondence in messaging with the seller. It was an awful experience though, one I prefer not to repeat again.
If the item didn't work as specified, you may have had a chance of getting everything back. I believe in such cases, the current Ebay policy is that the seller is to refund original shipping and return delivery fee, as well. I only know this because last summer I actually read the policy, and at the time there was a changing coming - that change being that sellers were to be responsible for return shipping in similar/such cases. In my case, I had to pay the return shipping. I was happy to pay it in the end to be done with that piece, and get as far away from that transaction/seller as I could.
that's cool that you're at least getting the $30 back, and too bad about the feedback. at least you're warning us here. I don't know that the rest of their return policy can hold up though - that 15% restocking fee. Ebay's helped me even in situations where the Seller didn't accept returns.
don't mean to sound preachy, but I feel your frustration here, and hope by sharing my limited experience in relation to yours, it can help you and others to avoid the potential pitfalls. the system works most of the time.
I disabled signatures. -
Too bad the N50 didn't work out for you, the eBay price is very good. Glad you are liking the Marantz. I bought from the same seller, no issue, but then I didn't need to return. I have been very pleased with the N50. It works perfectly when connected to a network & streaming from a networked hard drive. I have not attempted to stream from a drive connected directly to it.
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If you can't leave neutral feedback, you can leave a positive, but in caps, point out the issue with the return. You can also go to the feedback forum and leave a follow up comment. Still won't be neutral but it will make your comments stand out a bit more in his feedback.
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Sorry to hear this. This is why I can't bring myself to buying new items online.
I buy all kinds of new things online, never an issue. Not much choice when the tings you want aren't available locally. I just avoid Ebay for anything more than $10 - $20 items.
Deducting the "free shipping" from the refund was BS, but the seller clearly states the 15% re-stocking fee in his listing. Even Newegg charges a re-stocking fee for non-defective returns.
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If you can't leave neutral feedback, you can leave a positive, but in caps, point out the issue with the return. You can also go to the feedback forum and leave a follow up comment. Still won't be neutral but it will make your comments stand out a bit more in his feedback.
Not a bad idea!
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When I sell camera lenses eBay guarantees me no negative feedback if my auctions meets certain criteria. It did not used to be this way but now a store can easily buy a positive rating.
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I don't know why they don't eliminate feedback entirely. Sellers can't leave buyers negative feedback anymore either. The whole system is pointless.
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I don't know why they don't eliminate feedback entirely. Sellers can't leave buyers negative feedback anymore either. The whole system is pointless.
I agree. Kinda defeats the purpose.
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Sorry for your woes. I do a ton of business through eBay. Always, Always use eBay's internal messaging system when contacting the seller (or buyer), and use the Resolution Center. Never contact them directly via phone or outside email. eBay has access to all the internal messages between the two of you. If they contact you through your real email, copy and past it to an internal eBay message.Home Theater/2 Channel:
Front: SDA-2ATL forum.polkaudio.com/discussion/143984/my-2as-finally-finished-almost/p1
Center: Custom Built forum.polkaudio.com/discussion/150760/my-center-channel-project/p1
Surrounds & Rears: Custom Built forum.polkaudio.com/discussion/151647/my-surround-project/p1
Sonicaps, Mills, RDO-194s-198s, Dynamat, Hurricane Nuts, Blackhole5
Pioneer Elite VSX-72TXV, Carver PM-600, SVS PB2-Plus Subwoofer
dhsspeakerservice.com/ -
westmassguy wrote: »Sorry for your woes. I do a ton of business through eBay. Always, Always use eBay's internal messaging system when contacting the seller (or buyer), and use the Resolution Center. Never contact them directly via phone or outside email. eBay has access to all the internal messages between the two of you. If they contact you through your real email, copy and past it to an internal eBay message.
Will do from now on
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man, I think I just dealt with this guy's brother on Ebay!
this guy seemed to be using English words, but I don't think he had any idea of the sentences he was building with them. self-righteous, angry, aggressive, rude, arrogant, condescending. he was all over me to leave feedback, talking about how PayPal wouldn't release the money until I left feedback?!? I've never heard of this before. everything was showing cleared and completed.
I'd barely received the package, and the gear wasn't as well packed as I would have liked on the top and bottom, so I wanted to get it tested properly. Trying to talk to this guy at first was maddening. It was as if he was responding to messages from someone else.
I realized it's best to get away from these people as fast as you can. they're completely nonsensical sometimes.I disabled signatures. -
The release of funds can vary based on a number of criteria. I always take returns so if a person does not leave feedback I have to wait for 15 days from the time the tracking says the package has been received by the buyer. If the buyer receives the package and leaves feedback the same day I have my money in 48 hours give or take half a day.
I waited five weeks for a payment release on a $26,000 large format lens and camera package from the 1920's that sold to a person in Thailand.
I will say that eBays overseas shipping center makes it much easier and safer to do business overseas. -
I'd barely received the package, and the gear wasn't as well packed as I would have liked on the top and bottom, so I wanted to get it tested properly.
Yeah, nobody likes it when gear is inadequately packed. Even if nothing immediately apparent happened to the unit during shipping, you just don't start off with the warm, cozy and content feeling that you'd like to have when you get yourself a new toy that you laid out coin for.
I recently experienced the same thing when I bought a CD player that was very poorly packed. It appeared to be okay (minimal scratches, nothing visible broken) when I got it even though the box was torn and split open with the unit's edges coming out of the corners of the box. The player's physical dimensions (width and depth) were actually larger than the interior measurements of the box! No, that certainly doesn't allow much room for packing material! Well, things seemed OK operationally off the start, but about a month later the drawer sometimes closes immediately after opening, not allowing me to put a disc in or change out the one that's already in the player. Now, is this something that was going to happen to this player anyway, or is it because of the rough ride it took getting here subsequent to the poor packing job?
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I see. I've never heard of this before, and that may be the case here.littlewoodboats wrote: »The release of funds can vary based on a number of criteria. I always take returns so if a person does not leave feedback I have to wait for 15 days from the time the tracking says the package has been received by the buyer. If the buyer receives the package and leaves feedback the same day I have my money in 48 hours give or take half a day.
I waited five weeks for a payment release on a $26,000 large format lens and camera package from the 1920's that sold to a person in Thailand.
I will say that eBays overseas shipping center makes it much easier and safer to do business overseas.
this guy was borderline abusive. short, poor communication throughout the transaction. had he taken the time to explain this properly, I wouldn't have a problem leaving feedback once I got the gear checked out to my satisfaction. he went off when I mentioned that I was a bit concerned at the lack of protection and wanted to check everything before leaving feedback.
yeah, that's it. sketchy isn't it?teekay0007 wrote: »Yeah, nobody likes it when gear is inadequately packed. Even if nothing immediately apparent happened to the unit during shipping, you just don't start off with the warm, cozy and content feeling that you'd like to have when you get yourself a new toy that you laid out coin for.
I wasn't mean about it, or anything, just matter of fact.
ah man. yeah, perfect example of something I think we've all be concerned about to some degree. and there are people out there who would argue that it was properly packed! my favorite response, when I open packing/shipping discussions by asking what the specific packing plans are: "oh, don't worry, I been doin' this a long time and I pack real good." last time I heard that one, the stuff arrived in a fruit box (a FRUIT box!) with a few sheets of newspaper and a couple of single sheets of the small bubble wrap. to the seller's credit, he did mark "fragile" on the box, so it was obviously the shipper's fault that everything was damaged.I recently experienced the same thing when I bought a CD player that was very poorly packed. It appeared to be okay (minimal scratches, nothing visible broken) when I got it even though the box was torn and split open with the unit's edges coming out of the corners of the box. The player's physical dimensions (width and depth) were actually larger than the interior measurements of the box! No, that certainly doesn't allow much room for packing material! Well, things seemed OK operationally off the start, but about a month later the drawer sometimes closes immediately after opening, not allowing me to put a disc in or change out the one that's already in the player. Now, is this something that was going to happen to this player anyway, or is it because of the rough ride it took getting here subsequent to the poor packing job?I disabled signatures.
