Soundbar keeps turning off on bluetooth input

iyoung6iyoung6 Posts: 1
edited March 2014 in Troubleshooting
First off this soundbar is AMAZING, but only one thing, it turns off on bluetooth input randomly. I thought maybe it was the output volume of my laptop, but I tested it at every level (with multiple devices) and it still does it randomly. I've tried powering down, and unplugging but it doesn't seem to get rid of the problem. If I play video games, or have no signal being sent to it at all, it seems to stay on. It seems to only happen with playing music, after a few songs, sometimes after hours. Please help! I would rather it NEVER turn off because I am ALWAYS using it. Thanks!!
Post edited by iyoung6 on

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 6,846
    edited March 2014
    Hello,
    Welcome to Polk's forum. The best thing to do would be to give Polk's CS department a call at: 1-800-377-7655, I'm sure they can be of help.
    Regards, Ken
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
  • berwynberwyn Posts: 1
    There is a fix/work around but Polk does not want to mention it here as that would an admission of a defective product (poor antenna reception)! Hence the repeated posting to call Polk. Of course they do not answer phone. Do the following and it will work most of the time:
    1) Turn volume down on Polk speaker then up to maximum on phone. Then adjust Polk speaker to your ideal listening level. This increases the stength of signal from phone.
    2) Keep phone as close to speaker as possible. Signal strength decreases as square of distance.
    3) Get Polk antenna engineer fired.
  • scald2594scald2594 Posts: 6
    yes fire the idiots including Kenneth Swauger
  • pitdogg2pitdogg2 Posts: 14,021
    So why not provide some useful information genius....
    Instead of just slinging mud and trolling old threads?
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