A little Pissed at Polk Customer service...

Toolfan66
Toolfan66 Posts: 17,238
edited January 2014 in Troubleshooting
I sent the amp board into Polk from my DSW 500, I get a call from Art that the Amp is bad, and that I could purchase the Amp from a 550, that it will mount right up, OK let's do it..

I get the Amp board back, and my first thought is, this is my old one, it looked used, then I start to think maybe they tested it, yeah right..

I plug everything back in, and guess what? A big nothing.. I don't think they sent me a new amp, and that this is my old one back in my hands..

And on another note, when I was talking to art about a new amp, I asked him if he had a couple of RDO-198's, he said yes, I said send me a couple of those while your at it.. Guess what? I received RDO-194's...

I would like to think since I spent $300+ that this can get resolved...

Sorry for the rant, but I wanted my subwoofer back up and running, so we can enjoy our movies this weekend, and this is not something I would expect from Polk...
Post edited by Toolfan66 on
· Share on FacebookShare on Twitter

Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited December 2013
    Hello Larry,
    That is certainly not what should have happened and definitely needs to be corrected. I'm sorry this has to happen on the weekend for you. I'll forward this to Kim at Polk CS and I know he'll get to the bottom of it and expedite a solution.
    Best regards, Ken
    · Share on FacebookShare on Twitter
  • Toolfan66
    Toolfan66 Posts: 17,238
    edited December 2013
    Thanks Ken, I have no doubt that it will be taken care of, it was just frustrating...

    Thanks for the help, and reply..
    · Share on FacebookShare on Twitter
  • Toolfan66
    Toolfan66 Posts: 17,238
    edited December 2013
    PM sent, thanks Kim..
    · Share on FacebookShare on Twitter
  • leftwinger57
    leftwinger57 Posts: 2,917
    edited December 2013
    Proof positive to make sure you don't get the same malfunctioning anything that was promised new or refurbed is to write down any serial #s from the board. I had a friend who would etch his initials on everything he owned, like tools in a shop for example. The tweeter mix up that's careless human error and when it happens sucks but you'll get the white glove treatment from now on.Looks like 194s are flying off the shelves whether ordered or not.
    2chl- Adcom GFA- 555-Onkyo P-3150v pre/amp- JVC-QL-A200 tt- Denon 1940 ci cdp- Adcom GFS-6 -Modded '87 SDA 2Bs - Dynamat Ext.- BH-5- X-Overs VR-3, RDO-194 tweeters, Larry's Rings, Speakon/Neutrik I/C- Cherry stain tops Advent Maestros,Ohm model E

    H/T- Toshiba au40" flat- Yamaha RX- V665 avr- YSD-11 Dock- I-Pod- Klipsch #400HD Speaker set-

    Bdrm- Nikko 6065 receiver- JBL -G-200s--Pioneer 305 headphones--Sony CE375-5 disc
    · Share on FacebookShare on Twitter
  • cnh
    cnh Posts: 13,284
    edited December 2013
    Seems like a resolution. Now I'm wondering what happened to that e-mail I sent Polk over a month ago? Admittedly it was more of a question about a vintage materials problem. But it fell off the earth. lol

    I can probably get the answer if I walk over to our Chemistry Dept. which is what I will probably do.

    cnh
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
    · Share on FacebookShare on Twitter
  • Inspector 24
    Inspector 24 Posts: 1,308
    edited December 2013
    I think the rarity of threads like this and the speed at which they are addressed is a tribute to Polk Customer Service. :)
    Up
    LSi15 LSiC - RX-V3000

    Down
    LSiM707 - 706c - 702f/x - Dual HSU VTF-15H Mk2
    Parasound HCA-3500 - HCA-2003A - Marantz SR7005
    Sim2 D60 - Dragonfly 106" Panny 500

    · Share on FacebookShare on Twitter
  • Toolfan66
    Toolfan66 Posts: 17,238
    edited December 2013
    Kim,

    any update on this??

    Thanks!!!
    · Share on FacebookShare on Twitter
  • Gempler
    Gempler Posts: 308
    edited December 2013
    Inspector 24 wrote: »
    I think the rarity of threads like this and the speed at which they are addressed is a tribute to Polk Customer Service. :)

    I think the rarity of threads like this is due to people not knowing about this message board. Particularly today when people under 30 probably never even know what a message board is. After calling and getting nowhere I posted a request for information about a product that I am thinking of purchasing... the moderator here was kind enough to instantly reply that he was forwarding the question to customer service and I have yet to hear back... I know what someone on my list is not getting for Christmas.
    · Share on FacebookShare on Twitter
  • cnh
    cnh Posts: 13,284
    edited December 2013
    I do believe that Polk CS which used to be among the best "ever" may be experiencing a "moment" of transition, here. At least that is my read. I'm sure they're on top of a LOT, just not everything!

    There has been a transition there, some new people, some old. And, I bet some "downsizing", am I right? I do hate it when I am!

    cnh
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
    · Share on FacebookShare on Twitter
  • 4xoddic
    4xoddic Posts: 372
    edited December 2013
    I emailed CS on a Friday for the cost of new crossovers, should FedEx lose them on the way to VR3. Had a reply the next Monday.

    Could also be the season, as this was before Thanksgiving.
    · Share on FacebookShare on Twitter
  • PolkieMan
    PolkieMan Posts: 2,446
    edited December 2013
    In 1994 I blew a MW6510 and they sent me a MM6510. I never knew the difference. I just thought that they has changed the replacement product number until the internet and this forum came along.
    POLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
    POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
    PIONEER PL-510A SONY BDP S5100
    POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
    ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1
    · Share on FacebookShare on Twitter
  • leftwinger57
    leftwinger57 Posts: 2,917
    edited December 2013
    There might be a related story above and beyond just c/s. If you noticed my sig just up and was gone one day and I can not relist it. Yes I have the three boxes at the bottom checked but still nothing.I've been in touch w/ Bruno their I/T guy and he got it on his end using my info then we tried it here and it worked then it went away again. Now I call back and they say they are swamped w/ doing some new changes and will give me full attention after the 1st. I also can not load pictures. It says they are to big and I have not changed any camera settings ,then I get a few P/Ms from a bunch of forumites saying that they were hacked. This I don't know for sure but something is wrong for some people. btw I will get my machine swept so I know it will not be from my end.
    2chl- Adcom GFA- 555-Onkyo P-3150v pre/amp- JVC-QL-A200 tt- Denon 1940 ci cdp- Adcom GFS-6 -Modded '87 SDA 2Bs - Dynamat Ext.- BH-5- X-Overs VR-3, RDO-194 tweeters, Larry's Rings, Speakon/Neutrik I/C- Cherry stain tops Advent Maestros,Ohm model E

    H/T- Toshiba au40" flat- Yamaha RX- V665 avr- YSD-11 Dock- I-Pod- Klipsch #400HD Speaker set-

    Bdrm- Nikko 6065 receiver- JBL -G-200s--Pioneer 305 headphones--Sony CE375-5 disc
    · Share on FacebookShare on Twitter
  • Toolfan66
    Toolfan66 Posts: 17,238
    edited December 2013
    Kim,

    Thanks for taking care of this, received my new part yesterday, will install tonight...

    Kenneth,

    Thanks for your help as well..
    · Share on FacebookShare on Twitter
  • Geoff4rfc
    Geoff4rfc Posts: 2,409
    edited December 2013
    cnh wrote: »
    I do believe that Polk CS which used to be among the best "ever" may be experiencing a "moment" of transition, here. At least that is my read. I'm sure they're on top of a LOT, just not everything!

    cnh

    I've had nothing but stellar service from Polk! I was even surprised at how willing they are to go the "extra" mile in some cases, at least in my experience.

    And to see how this issue here was resolved, I'd say Polk CS "still is" among the best!!!
    Source: BRP Panasonic UB9000, CDP Emotiva ERC3 - Display: LG OLED EVO 83 C3 - Pre/Pro: Marantz 8802A - Amplification: Emotiva XPA-DR3, XPA-2 x 2, XPA-6, Speakers, Mains/2ch-Focal Kanta No2's, C-LSiM706, S-702F/X, RS-RTiA9's, WS-RTiA9's, FH-RTiA3's, Subs - Epik Empire x 2

    Cables: AudioQuest McKenzie XLR's/CDP/Amp, Carbon 48/BRP, Forest 48/Display, 2 channel speaker cable: Furutech FS Alpha 36 12AWG PCOCC Single Crystal (Douglas Connection)

    EXPERIENCE: next to nothing, but I sure enjoy audio and video MY OPINION OF THIS HOBBY: I may not be a smart man, but I know what quicksand is.
    When I was young, I was Superman but now that old age has gotten the best of me I'm only Batman
    · Share on FacebookShare on Twitter
  • Gempler
    Gempler Posts: 308
    edited December 2013
    Geoff4rfc wrote: »
    And to see how this issue here was resolved, I'd say Polk CS "still is" among the best!!!

    They might be the best, but that doesn't mean they are any good.
    · Share on FacebookShare on Twitter
  • EndersShadow
    EndersShadow Posts: 17,590
    edited December 2013
    Gempler wrote: »
    They might be the best, but that doesn't mean they are any good.

    Contradict yourself much?
    "....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963)
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,577
    edited December 2013
    As far as CS is concerned, they are top of the game and one or two disgruntled individuals mean nothing when it comes to thousands of others. They'll live, so will Polk, who cares.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • Gempler
    Gempler Posts: 308
    edited January 2014
    EndersShadow wrote: »
    Contradict yourself much?

    Vocabulary and reading comprehension problems much?
    · Share on FacebookShare on Twitter
  • zane77
    zane77 Posts: 1,696
    edited January 2014
    Ordered some RDO194-1's on Thursday and got them this morning using FedEx ground, they seem to be all over it, go Polk coustomer service +100.
    Home Theater
    Onkyo PR-SC5508 Sharp LC-70LE847U
    Emotiva XPA-5 Emotiva XPA-2 Emotiva UPA-2
    Front RTi-A9 Wide RTi-A7 Center CSi-A6 Surround FXi-A6 Rear RTi-A3 Sub 2x PSW505
    Sony BDP-S790 Dishnetwork Hopper/Joey Logitech Harmony One Apple TV
    Two Channel
    Oppo 105D BAT VK-500 w/BatPack SDA SRS 2.3 Dreadnought Squeezebox Touch Apple TV
    · Share on FacebookShare on Twitter