Polk Let Me Down

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  • ryanmx48
    ryanmx48 Posts: 26
    edited August 2013
    Well, I tracked down my receipt. I forwarded it onto a customer service guy (who was cool). We'll see what happens.

    Thanks everybody for your interest in my situation, and for your replies.
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  • treitz3
    treitz3 Posts: 19,027
    edited August 2013
    That is good news and I'm glad for you. From now on, you should experience the classic Polk Audio customer service they have earned. You did give them a phone call and not an e-mail, correct? If not, I would advise to do so for faster service.

    Tom
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • ryanmx48
    ryanmx48 Posts: 26
    edited August 2013
    Yes, I called polk. He sent me an email and I responded with the receipt attached. He is going to forward it to the appropriate person who will make the reapirs (Directed Electronics?).

    Hope it works out. I would like nothing better than to come back to this thread singing a different tune.
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  • treitz3
    treitz3 Posts: 19,027
    edited August 2013
    Definitely good news! Congrat's Ryan. Two things to point out. You provided your receipt and it was purchased from an authorized dealer. Now you can sit back, relax and watch what Polk does best. I.E., customer service. One of the best in the business.

    Tom
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • ryanmx48
    ryanmx48 Posts: 26
    edited August 2013
    Well, my unit is 7 months out of warranty....

    But....

    Polk is going to ship me out a new unit - FOR FREE - as a "one time courtesy"!!!

    SWEEEEEET!!!!!!!!!!!!!!

    Thank You Polk!!!!!!!!!!!!!
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  • falconcry72
    falconcry72 Posts: 3,580
    edited August 2013
    ryanmx48 wrote: »
    Well, my unit is 7 months out of warranty....

    But....

    Polk is going to ship me out a new unit - FOR FREE - as a "one time courtesy"!!!

    SWEEEEEET!!!!!!!!!!!!!!

    Thank You Polk!!!!!!!!!!!!!

    That's amazing. Congrats.
    2-Channel: PC > Schiit Eitr > Audio Research DAC-8 > Audio Research LS-26 > Pass Labs X-250.5 > Magnepan 3.7's

    Living Room: PC > Marantz AV-7703 > Emotiva XPA-5 > Sonus Faber Liuto Towers, Sonus Faber Liuto Center, Sonus Faber Liuto Bookshelves > Dual SVS PC12-Pluses

    Office: Phone/Tablet > AudioEngine B1 > McIntosh D100 > Bryston 4B-ST > Polk Audio LSiM-703's
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  • Toolfan66
    Toolfan66 Posts: 17,237
    edited August 2013
    We're talking about $100 "right"?

    Glad they are taking care of you..
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  • heartystatue
    heartystatue Posts: 329
    edited August 2013
    I'm glad everything worked out for you. As usual Polks CS rocks.
    HT: LSI15, LSIC, LSIFX, Emo XPA-3:biggrin: Onkyo TXNR809, Sony BDP-S500, PannyDMP-BDT320, MIT S1 SC. Mit 73842dlp
    2ch: SDA-SRS 2.3 Fully modded. BAT VK500 w/batpak, BAT VK5I, Essence HDACC.
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  • txcoastal1
    txcoastal1 Posts: 13,283
    edited August 2013
    Glad it all worked out too

    Now delete this thread so the rest of the "entitlement crew" don't get wind of free hand outs
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC

    erat interfectorem cesar et **** dictatorem dicere a
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  • teekay0007
    teekay0007 Posts: 2,289
    edited August 2013
    ryanmx48 - me thinks this thread should have been titled "I REALLY LET POLK DOWN!"

    And should have read something like this:

    "I bought a new PSW 505.
    I didn't register it for the warranty.
    I didn't keep the receipt somewhere that I knew I could find it.
    When I had a problem with the sub's amp, I tried to get them to fix it for free knowing that it was likely out of warranty and that I hadn't even done what was required of me to have the warranty in effect at all in the first place.
    When Polk told me it would cost $100 to fix the unit, I got online and badmouthed them to everyone I could.
    I even registered on Polk's own forum so I could whine about Polk's customer service to the Polk faithful supporters.
    Lots of people there told me I screwed up by not doing what was required/expected of me and that I really needed to find my receipt.
    I dug and dug some more. Found the receipt! I knew it was here somewhere.
    Then, even though I could see by the date on the receipt that it was out of warranty, I thought I'd push this some more. After all, I just think the sub shouldn't have any malfunctions in such a short time and Polk should fix it for me for free.
    ....
    Hey, Polk is going to take care of this issue for me for free!
    Never mind the badmouthing I was doing about Polk earlier.
    I'm outta here. Be back when I got another issue.
    Thanks."


    Just my opinion here.
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  • ryanmx48
    ryanmx48 Posts: 26
    edited August 2013
    Actually man, I didn't complain online everywhere, I ONLY registered here and complained. My receipt was NOT here, it took me 2 hours of surfing the web and calling different places to get my receipt.

    "Just your oppinion" sounds much more like "just your sarcasm", and ME THINKS, that you seem to be a wise-guy and probably find making friends to be difficult.

    Not sure if you read the whole thread or not, but I don't feel that I really did any "badmouthing" except to say that I was "let down". I'm actually a really positive guy and even having to share what started off as a negative experience bummed me out. You actually did WAY more "badmouthing" (of me) in your one post than I have probably done in total this whole summer.

    Thanks for spending so much of your time on me though, I appreciate it.
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  • ryanmx48
    ryanmx48 Posts: 26
    edited August 2013
    Thank You everybody here for your help. Most of all, thank you Polk for taking care of me, it is clear to me why you have so many faithful followers here!! I'm looking forward to getting my sub back up and going!!

    So, everybody, I was WRONG and Polk is AWESOME.

    Thanks for doing right by me, I can delete this post if you want.
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