PSW505 light on rear not switching from red to green

Hi - My subwoofer PSW505 randomly stopped switching from standby to on mode. The sub does not turn green even if manually put on the On mode. There is distorted sound if played at a loud volume. On low volume there is No sound.

Any help much appreciated.

Best Answer

Answers

  • KennethSwaugerKennethSwauger Moderator Posts: 5,985
    Hello,
    Welcome to Polk's forum. In all likelihood the bass amplifier needs to be replaced or repaired. Best to contact Polk's CS department at: 1-800-377-7655 select option 1 and they'll help. Have your unit's serial number and date and place of purchase handy when you call.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • CyberBabaCyberBaba Posts: 3
    Hello,
    Welcome to Polk's forum. In all likelihood the bass amplifier needs to be replaced or repaired. Best to contact Polk's CS department at: 1-800-377-7655 select option 1 and they'll help. Have your unit's serial number and date and place of purchase handy when you call.
    Regards, Ken

    Hi Kenneth - Unfortunately i am currently in India and Polk cannot ship a replacement to India. So support from Polk seems like a no go. I am technically sound so probably I can troubleshoot. The Relay switch no longer makes that click sound when it turns on so I think most probably its a power related issue.

    Any items I should check first?

    Thanks any help much appreciated.
  • KennethSwaugerKennethSwauger Moderator Posts: 5,985
    Hello,
    Let me try and get the amplifier's schematic and I'll send it to you.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • CyberBabaCyberBaba Posts: 3
    Hello,
    Let me try and get the amplifier's schematic and I'll send it to you.
    Regards, Ken

    Many Thanks Kenneth, Kim did get in touch with me. Appreciate the brilliant support and responsiveness I would not expect any less from a brilliant brand Polk.

    Cheers!
  • longindolongindo Posts: 1
    hi kenneth
    i have exactly the same problem as above and i'm in Malawi where polk can't ship a replacement. would appreciate the tech support.
  • KennethSwaugerKennethSwauger Moderator Posts: 5,985
    Hello,
    Welcome to Polk's forum. I'll send your email address to Kim at Polk and I'm sure he can help.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • iceberg22iceberg22 Posts: 3
    Hello I have the 505 and noticed when I came home hearing noise coming from sub as if it is blown I checked woofer doesn't seem to be blown can I purchase a replacement woofer
  • KennethSwaugerKennethSwauger Moderator Posts: 5,985
    Hello,
    Welcome to Polk's forum. Contact Polk's CS department at: 1-800-377-7655 select option 1 and they'll help.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • iceberg22iceberg22 Posts: 3
    First time calling for service took care of my issue gave order number shipping out replace right away that's good service
  • KennethSwaugerKennethSwauger Moderator Posts: 5,985
    I'm glad they were able to help so quickly.
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • iceberg22iceberg22 Posts: 3
    How do I check on order for shipping status for replacement amp for 505 sub
  • KennethSwaugerKennethSwauger Moderator Posts: 5,985
    If you haven't received an email with the tracking number give them a call at 1-800-377-7655 select option 1. Tomorrow morning.
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • rzgibbsrzgibbs Posts: 1
    I have the same model, a PSW505, last week it began losing audio, I ran it through several sources, I was only able to get faint audio with the speaker in. Fuse is ok, and connections seems ok when I took the plate off. Couldn't get my fingers all the way through the baffling to feel the connection to the speaker, but I gave it a gentle tug and it seems secure. The only think out of sorts on the board looks like some of reddish-molasses colored screw adhesive has tracked a little on the board (doesn't seem like it would have broken anything) The consensus seems to be my board is shot. Is it worth trying to troubleshoot more as a novice or should I just replace the board?
    ps previous to this, no buzzing or distortion... it just stopped.
  • KennethSwaugerKennethSwauger Moderator Posts: 5,985
    Hello,
    Welcome to Polk's forum. The best thing to do is contact Polk's CS department at: 1-800-377-7655 select option 1, with the long weekend they won't be back next Tuesday, I imagine. They will ask about the date and place of purchase.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
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