KennethSwauger · Moderator

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KennethSwauger
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Unregistered / Not Logged In, Registered, Users Awaiting Email Confirmation, (COPPA) Users Awaiting Moderation, Super Moderators, Administrators, Moderators, Banned, Polk Employee, LSi Focus Group 1, LSi Focus Group 2, Better Club Polk, Council
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  • Hdog
    Hello,
    We have the Magnifi Soundbar and it stopped making sound.I attempted to troubleshoot and currently it is not powering on. Any Ideas? I have read that hitting the "mute" button can create this scenario, we may have hit the mute by mistake.
    September 12
    • KennethSwauger
      KennethSwauger
      Hello,
      I recommend unplugging the AC power cord for the soundbar and switching off the AC power switch. Leave it unplugged for a few minutes and then plug it back in and switch on the AC selector. Hopefully this will re-set the bar, if not call Polk at: 1-800-377-7655 and follow the prompts to soundbar assistance.
      Regards, Ken
  • franklin4j
    Mr. Swauger, I’ve been researching a loud pulsing/rhythmic noise coming from my PSW110 and ran across several similar posts. I disconnected the subwoofer from the receiver and was able to isolate (I believe) that the source of the noise is in the subwoofer itself with only power connected. I’ve also plugged it into 3 other outlets ruling out the outlet itself. I purchased the subwoofer through Crutchfield in October 2013 and I suspect it’s out of warranty. It’s seldom used since it’s located in a vacation home but I’d like to get it back to normal. Any suggestions?
    August 10
    • KennethSwauger
      KennethSwauger
      Hello,
      In all likelihood the problem is with a defective bass amplifier. These come with a three year replacement warranty. I recommend calling Kim Jasper who is the customer service manager at Polk. His number is 1-800-377-7655 extension 5208 and mention that you have contacted me and that I suggested you call him directly. He's a good guy and will work with you to solve the problem. Let me know if there's anything else I can help with.
      Best regards, Ken
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